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Rahul Lohra
BASIC
India, Ranchi
Administrative Assistant Rahul Lohra, Writing & Content
SKILLS SET  Software: MS Office, Adobe Photoshop  Writing: Articles, Report Writing, Drafting, Documenting and Formatting Reports  Programming Language: C, C++, Java, SQL, Php, Java Script, HTML, Python (Intermediate), Unix Shell Programming (intermediate)  Theory Paper: Data Structure, Operating System, DBMS, Networking  Operating System: Windows 7/8/10, Unix OS (Ubuntu, Linux) WORK EXPERIENCE AMITY UNIVERSITY JHARKHAND – SR. TECHNICAL ASSISTANT 14TH NOV 2016 – CURRENT [5th year running]  The key responsibility is to train undergraduate and post graduate students in different programming Languages like C, C++, Java, SQL, Python, PHP, Visual Basic, Shell Programming.  Preparing lectures PPT for scheduled classes.  Member of AUJ Editorial Board: o Drafting content, Compilation of data, preparing statistics, data analysis. o Editing and formatting content for the quality report. o Designing layout for the Report.  Member of the Placement Committee: o Approaching Associated companies for placement drives o Assisting in conduction of placement events at campus o Preparing Placement Analysis & Stats. DATAPRO COMPUTERS PVT. LTD. - SOFTWARE TRAINER 7TH JAN 2014 – 7TH SEP 2016 [2 Years]  The key responsibility was to train the enrolled students in different programming languages (C, C++, JAVA, SQL, PHP, ASP .Net, HTML, JSP, C# etc.)  Providing Internship in Web Designing and JAVA to the enrolled student.  Contributing to government live projects like PMKVY, SJSRY, NULM, NSDC, etc. to train students in Fundamental of computer knowledge with MS-Office package, under different skill development programs runs by Indian Government.
Writing & Content
Content Strategy
Powerpoint
Report Writing
Technical Documentation
Word Processing
15 $
Dave Shively
BASIC
United States, Lahaina
Writer/Designer Dave Shively, Writing & Content
I've been a designer for 33 years and as Production Director for Lahaina Printsellers, Ltd. (1996-2020), I created, developed and managed all facets of the production department. I was responsible for producing every order, stock print and display piece. In other words, my hands have been on every print you see in the galleries and nearly every print we produced since 1996. I co-wrote, designed and developed all promotional and advertising materials. I was solely responsible for creating custom presentations for hotel projects and destination groups. I provided assistance with sales, marketing and merchandising strategies. I also assisted several local artists form their commercial identities and market their work. I took on wide-format printing technology and the advances that came with the trade to help shape the company become the most successful giclée gallery on Maui. https://www.rarebookhub.com/articles/2552/print?page_id=4607 The challenges that were brought about last year by the Covid pandemic, prompted me to end my career with Lahaina Printsellers and put my decades of design, printing and art business experience together to create my online art gallery, Maui Visions. (www.mauiartprints.com). I designed and wrote all content on my site and shot every product shown. This side project is a work in progress and I’m expanding my gallery collections and services every day.
Writing & Content
Communications
Content Writing
Copywriting
Technical Documentation
Technical Writing
30 $
Pearl H
BASIC
Technical Writer-QA Pearl H, Writing & Content
PROFESSIONAL PROFILE Award winning professional writer with over 20 years' experience conducting research, developing quality documentation, and providing editorial support with emphasis on creative and technical writing. Ability to create style manuals, writing templates, and standard operating procedure guides to meet quality assurance guidelines according to organizational and military standards. Capacity to apply critical thinking skills to create complex and confidential documentation. Solid knowledge of external and internal desktop publishing applications and utility software. Applies research and investigative skills to create systems and analyze data. Highly recognized for excellent communication skills and positive attitude. RELEVANT SKILLS & CREDENTIALS * Technical Writing * Creative Writing * Social Media * SEO Optimization * Apple Pages * Apple Keynote * Adobe FrameMaker * Adobe DreamWeaver * Adobe Audition * Nuance * MS Office Suite * WordPress * Adobe Photoshop * Multi-media editing * E-Commerce * Bentley InRoads * Drafting: CAD/Manual * AutoCAD/MicroStation/ArcGIS/ArcMap * SGML * Salesforce * SAP * LogMeIN * iManage * Arbortext Navigator * Citrix * JIRA * HTML/CSS/PHP *ZOOM *GOOGLE TEAMS *SKYPE for Business EDUCATION M.A. Professional Writing, 2020, Kennesaw State University, GPA 4.0 Thesis-Kennesaw State University English majors at work: Careers in unexpected places description of the problem B.S. Business Administration with concentration in E-Commerce, 2012, University of Phoenix, Atlanta, GA Auburn University, 1998, Mechanical Engineering Courses PROFESSIONAL EXPERIENCE ISPA, INC. Marietta, GA Intermediate Technical Writer 2015-Present Produce software training manuals for ISPA in accordance with department standards for the TechPubs department, an internal publishing unit of Lockheed Martin. Utilize style guides, writing manuals, and military specifications to incorporate and format senior writer markups, engineering notes, and customer changes to existing airplane manuals. Monitor and update electronic files and MS Access and Excel database to track deadlines and progress. Provide support to management by attending meetings, assigning tasks, and managing workflow. Enter notes in JIRA to communicate issues and request work assistance to resolve problems. Mentor, train, and create software training manuals and technique manuals for peers and technical editors. Design training manuals in MS Word featuring tables, bookmarks, and links. Convert final document into an interactive PDF. Created a SGML code reference guide as a resource for team to perform work efficiently. * Outstanding Team Player Award recipient, for quickly learning to edit additional manuals when team was understaffed and for dedicating 191-hours of overtime between February-July 2020. * Received Lockheed Martinís Focused Recognition Award for the completion of the FrameMaker Project: Edited data based on client specifications and software restrictions. Performed quality control efforts during process of project. Led project meetings, produced, and distributed progress reports and timelines to inform project managers and met aggressive deadlines. * Received ISPA's ìDedication and Outstanding Performance. Award for mentoring additional editors and providing extensive training and guidance during a challenging quarter. Kennesaw State University, GA Graduate Research Assistant 2018-2019 Served as Guest Lecturer within the Innovation and Engagement Coworking Lab Workshops. Proofread, edited, and revised resumes, cover letters, academic papers, and book chapters. Assisted the Director of Community Engagement in aiding undergraduate and graduate English majors with career planning and development opportunities via internships and first-time employment in technical writing, grant writing, proposal writing, and social media occupations. Collaborated with fellow graduate students in developing, editing, and publishing documents for assigned projects. Researched and compiled data of business profiles from local community organizations and nonprofits to develop job leads for English majors. * Received Master of Arts in Professional Writer's (MAPW) Award for advanced research skills, community writing, the development of service-learning partnerships, and contribution to the 2020 Green Card Voices Project. * Featured in human interest article, Mion, Landon (2020). Talon'ted graduate student researcher: Non-traditional career options for English majors. Investigations Newsletter. The Oak House, Canton, GA Documentation Specialist-Internship 2018 Researched, prepared, and maintained documentation relating to the development of business systems and operations for coworking space management including, but not limited to office space, hosting events, concessions, payroll, vendors, and inventory. Created custom guides utilizing the blueprint of private and public sector publications as a reference. Sourced internal business documents to create new templates in Apple Pages to build new handbooks, manuals, and guides. Collaborated with Executive Director to gather feedback for company's policies that are in-line with business goals and initiatives. * Successfully created easy to follow step-by-step manual for executive employees and members utilizing the organization's workspace management software powered by Habu. * Produced a 142-page APA style standard operating procedures (SOP) guide equipped with table of contents and hyperlinks to each chapter and section for company's new business sector to promote consistency within the organization. Harris Enterprises, Leeds, AL Information Technology Consultant-Contract 2014 * Managed account, content, and business operations for e-commerce website. Wrote and edited copy according to product specifications. Photographed products and edited in Adobe Photoshop. Linked company's PayPal account and uploaded batch product images from database to the WordPress OpenCart template to service customers with purchase. * Implemented IT Strategy and provided technical support to company's business account; manipulated PHP database to display price and name of products associated with photo. * Spearheaded social media and search engine optimization campaigns comprised of stock photos, keywords, and pay-per-click ads utilizing Bing platform increasing sales by 40%. Pearlís Bookíem Publisher, Atlanta, GA Project Manager 2000ñ2014 Monitored day-to-day business functions of company website, sales, and social media channels. Worked with book distributor and developed marketing strategy for newly released books. Applied for EIN, ISSN, ISBN, and EAN barcodes. Arranged book signing events and contracted writers, editors, and illustrators for author biographies, book cover designs, and specialty orders such as comic books. Hired interns and managed the intern program. * Successfully published and distributed 11 books; presented sponsorship media kits and acquired sponsorship for weekly events to promote new book releases for authors. * Designed professional websites utilizing DreamWeaver and MS FrontPage and adjusted HTML and CSS codes to achieve webpage goals. AGL Resources, Atlanta, GA Geographical Information Systems Specialist 2001-2005 Gathered and researched information to input Geographical Information Systems (GIS) data. Tested Esri and ArcMap software customization for AGL Resources' GIS system during implementation and prior to project rollout. Utilized iManage software to manage quality assurance/quality control documentation clean-up process. Tested functions and documented errors and procedures for new GIS system. Marked redline maps for the Department of Transportation (DOT) manually and using MicroStation and AutoCAD. Served as department liaison to Information Systems department during Windows migration. * Successfully created AGL end-user manual for Bentley InRoads * Set up for Utilities Protection Center (UPC) project and documentation by uploading grid information of the AGL gas system to the UPC website utilizing Esri's ArcMAP. CERTIFICATIONS Human Research: Advanced Issues in Informed Consent Human Research: Informed Consent and Incidental Finding in Research Human Research: Social/Behavioral Research Course Human Research: Students Conducting no more than minimal risk Research CITI Health Information Privacy and Security (HIPS)ñFaculty & Students Responsible Conduct of Research--Humanities Responsible Conduct of Research Course Responsible Conduct of Research--Social Behavioral Conduct of Research Course Conflict of Interest mini-course--Conflict of Interest Export Controls--CITI Export Controls Course Information Privacy Security (IPS)--Students and Instructors AFFILIATIONS Sigma Tau Delta, Eta Pi Chapter Available to Relocate and Telecommute Pearlie Harris | |pearlieharris.pro | Linkedin.com/in/pearlie-harris
Writing & Content
Editing
Research
Technical Documentation
Test Plan Writing
Test Strategy Writing
40 $
Howard Wattenberg
BASIC
Technical Writer Howard Wattenberg, Writing & Content
SKILLS: Technical Writing, Training/Instructing, Desktop Publishing, Word Processing/Spreadsheet/ Database (Microsoft Office, Word Perfect Office), Drawing and Graphics Designing (Adobe Photoshop, Paintshop Pro, Microsoft Visio), Windows Authoring (Adobe Acrobat), Web Authoring (Microsoft Frontpage), Video Editing (Camtasia, Pinnacle Studio), ability to read electrical/electronic schematics, assembly diagrams; project planning and scheduling (Microsoft Project); documentation version control, change control and revisioning (Microsoft Sourcesafe); content management (Microsoft Sharepoint). Contract Technical Writer Wells Fargo Charlotte, N.C. July 2020 to Present • Migration of documents from Microsoft Word and Sharepoint into OpenText software, which manages content or unstructured data Senior Documentation Specialist NYC Health and Hospitals Corporation New York, NY July 2014 to December, 2019 • Initially was assigned to do a comprehensive manual on Epic, an enterprise electronic medical record (EMR) system being implemented and rolled out for all NYC Health and Hospital facilities (10 Hospitals and Satellites). The end result was a five volume manual comprised of a detailed Epic Infrastructure and Apps Overview, a Data Center and Support Team Overview, a Network Operations and Security Overview, Epic Operations Procedures, and an Ancillary Applications Overview. • Worked on documentation for Enterprise Information Technology Services (EITS) by creating and editing documentation for any one of many enterprise level teams including disaster recovery, business systems, change management, and configuration management. • Maintained Sharepoint sites for several EITS teams. • Prepared Visio Diagrams for any of the IT departments that needed documentation help. • Standardized and reformatted SOPs. Contract Technical Writer Kawasaki Rail Car Yonkers, NY January 2009 to June 2013 • Worked for Publications and Training creating and editing technical manuals for the Metro North Railroad M8 Project. The content of these manuals consisted of Theory of Operation, Operating Procedures, Maintenance Procedures, Parts Listing, Troubleshooting Procedures, and Repair/Replace Procedures. • Communicating with third party vendors for railroad car systems and integrating technical content for accuracy and completeness. Technical Writer 1800Flowers.com Carle Place, NY December 2007 to January 2009 • IT Dept. working directly for VP of Enterprise Architecture. Created IT and marketing documents for future Roadmap project, in addition to IT newsletter, current and future state architectural technical diagrams of 1800flowers and another eleven brands. In addition, created API programmers guides for developers. Contract Technical Writer Mizuho Bank - Jersey City, NJ October 2007 to December 2007 • Created User Guide for internal security software. Contract Technical Writer Merrill-Lynch - Jersey City, NJ June 2007 to September 2007 • Documents supporting the Global Support Model for ITIL compliance, including Operations Management, Event Management, and Change Management; editing of existing service level agreements (SLA's) and operational level agreements (OLA's); swim lane diagrams for roles and responsibilities. Contract Technical Writer Guardian Life - New York, NY, February 2007 to April 2007 • Creation of software development templates for Park Avenue Securities BARS (Books and Records) software; various meeting notes, including BARS definition of financial terms document for software developers. Technical Writer/Trainer Tadiran Telecommunications - Port Washington, NY July 2006 to January 2007 • Engineering and marketing documentation consisting of engineering notes, technical bulletins for digital and IP business telephone systems, technical trainer, and CBT production for proprietary software, Coral View Designer used for local and remote administration of digital and IP phone systems. Technical Writer Tactronics - Westhampton Beach, NY August 2005 to July 2006 • Creating and updating technical and marketing documentation for website and ATP's (Acceptance Test Procedures) and FATP's (First Article Test Procedures) for mil-spec computer hardware. Contract Technical Writer New York Mortgage Co - New York, NY April 2005 to August 2005 • Reference manual and help files for Loan Origination Software. Consultant Technical Writer Canon USA - Lake Success, NY October 2003 to April 2005 • Documentation for IT Help Desk includes Level One Help Desk Manual providing help desk support for agents; and web based FAQ for company intranet. Development Technical Writer American Home Mortgage - Melville, NY May 2002 to September 2003 • Documentation for Software Development Group including Requirements, Reports, Functional Specifications, and Test Plans for national mortgage origination company. Software under development is Fiserve Unifi Loan Origination with Progress Database in Windows 2000 environment. Seasonal Tax Examiner Internal Revenue Service - New York, NY February 2002 to May 2002 • Processing of Federal Tax Returns. Consulting Technical Writer Universal Music Group - New York, NY January 2001 to June 2001 • Documentation for end-users of sales reporting system on mainframe for world-class music publishing group. Documentation Lead/Trainer Kiodex Inc. - New York, NY July 2000 to January 2001 • Documentation for proprietary web-based trading/risk management software for the commodities/ derivatives market. Responsibilities include creation of software development documents UI definitions, Business Logic Descriptions, Product Requirements, Functional Specifications, etc., and implementation and administration of version tracking software Visual Sourcesafe for all project documents; taught training sessions on Visual Sourcesafe. Technical Writer Doubleclick Inc. - New York, NY January 1999 to June 2000 • Internal documentation for proprietary software/hardware Internet advertising solutions company. Creation of all phases of functional specifications, product requirement documents, installation manuals, software specification documents, quality assurance, network configuration and layout drawings for international data centers. Consulting Technical Writer Parker-Hannifin - Smithtown, NY April 1998 to January 1999 • Diverse technical writing responsibilities for aircraft and flight navigation, including hardware maintenance, and FAA flight scheduling software documentation. Technical Writer Robotic Vision Systems Inc. - Hauppauge, NY June 1997 to April 1998 • Creation and updating of hardware/software operation and maintenance manuals for laser scanning system of integrated circuits; development of changeover to on-line documentation for field service personnel HTML Technical Writer Citron Associates - Farmingdale, NY January 1997 to June 1997 • Writing updates for end-user business and accounting software manuals. Responsibilities include collaboration with developers on design criteria, procedure validation, and configuration management for the purpose of producing a current client-configurable end-user manual. Technical Writer New Paradigm Software - New York, NY June 1996 to December 1996 • Writing and production of technical documentation for multi-platform messaging software including front-end GUI manual, methods manual, white papers, training presentations, etc. Responsibilities included collaboration with developers, design criteria, and procedure validation. Initiated in-house documentation review protocol. Technical Writer Magna-Lab Inc. - New York, NY July 1993 to June 1996 • Writing and production of software and hardware technical manuals for magnetic resonance imaging systems. Specific manuals include user manuals for MRI applications, and maintenance documentation for the complete MRI system. Technical Writer Transportable Technology, Inc. - New York, NY June 1990 to July 1993 • Writing and producing maintenance manuals and training maintenance personnel on-site for commercial and military electronics manufacturers. Clients included Grumman Aerospace, Telephonics, Inc., and Union Switch and Signal. Technical Writer Miles-Samuelson Inc. - New York, NY December 1988 to June 1990 • Writing technical maintenance manuals for military electronics. Clients included Westinghouse, Sikorsky, and Plessey. Technical Writer Fonar Corporation - New York, NY March 1987 to December 1988 • Created maintenance manuals for magnetic resonance imaging system. Updated user guides. Technical Writer Data Communication Services - New York, NY August 1986 to February 1987 • Created and edited technical manuals for Sikorsky helicopter avionics and airframe. Technical Writer Taconic Data Trilon Educational – Plainview, New York April 1981 to January 1986 • Manuals and curriculum training for the following heavy and light rail transit signaling systems: Baltimore Metro, Miami Metrorail, Seoul Metro, Portland, and Pittsburgh. Manuals for various railroad car systems Communication, HVAC Kawasaki Education Digital Electronics Suburban Technical School - New York, NY City College of New York – Four Years Skills • DOCUMENTATION (10+ years) • TRAINING (10+ years) • WORD (10+ years) • MICROSOFT VISIO (10+ years)
Writing & Content
Technical Documentation
Content Writing
Technical Writing
PDF
Word Processing
40 $
Barbara Griffin
BASIC
Technical Writer-Editor Barbara Griffin, Writing & Content
SUMMARY Experienced Medical Technical Writer/Business Analyst/QA Analyst responsible for planning, organizing, writing and editing technical and non-technical documents for legacy software products and new software development. Excellent writing skills with twenty years plus experience writing/editing, QA review of technical publications,(Engineering manuals with PLC plans, IV & V process review, specifications, Medical, Scientific and Legal documents) business requirements documents (BRDs), system requirements specifications (SRS), system design specification (SDS), Deliverables, Crystal Reports, Project Status reports, Functional specifications.. Strong analytical, planning, organizational, and time management skills; strong research skills including gathering and analyzing data from multiple sources (subject matter experts, project managers) to develop Web content, and possible training materials and online help content; proven ability to develop creative, unique, and relevant online content for the Web/intranet; superb interpersonal communication skills, particularly where technical information must be conveyed in a clear and convincing way. Understanding of the full Software Development Life Cycle (SDLC) in Software Testing and Quality Assurance fields In-house and freelance experience in multiple industries. Interacts with and learns client business challenges. Develops and produces creative solutions, enhancing client relations and adding financial value. Has an excellent track record of meeting deadlines, successful projects, and quality deliverables. Works closely with project stakeholders, SMEs, and staff to understand the requirements and specifications for new applications along with re-engineering existing applications. TECHNICAL SKILLS ∙ Microsoft Office Suite 2010 & 2013 ∙ Visio ∙ SharePoint 2010 & 2013 MS Project 2010 ∙ Adobe Acrobat, PhotoShop ∙ Lotus Notes HTML HP Quality Center, HP QTP ∙ Waterfall, Agile ∙ JIRA Captivate EtQ Reliance/EHS Platform Captivate EXPERIENCE Concise Write LLC 9/2017-Present Medical Technical Writer-Editor / QA Analyst Responsibilities include: Writing/Editing – QA analysis of healthcare documentation, including marketing copy and educational materials Updating how-to guides and user manuals Clarification of support documents and client facing web portal information. Communication of complex and technical information. Xerox Corporation/Conduent 4/2014 -9/2017 Senior Technical Writer-Editor / QA Analyst Responsibilities include: Interpretation and implementation of quality assurance standards across multiple projects. Analyze data to identify areas for improvement in the quality system. Develop, recommend and monitor corrective and preventive actions. Collect and compile statistical quality data. Prepare reports to communicate outcomes of quality activities. Identify training needs and organize training interventions to meet quality standard. Responsible for document management system (SharePoint). Rapid Application Developers, LLC Albany, New York 2/2012-3/2014 Medical Technical Writer-Editor / Business Analyst Project Management Office (PMO) Deloitte Consulting – NYS-Medicare/Medicaid Insurance System (MMIS) Program (Contract Position) (Joint venture, undertaken to design and implement a single, integrated statewide health management system) Responsibilities include: Writing/editing technical ideas in simple language; creating/modifying user documentation for a variety of materials, including how-to guides, instruction manuals and Web based applications; working directly with software developers, testers, team members, and business users to produce quality material that meets industry standards; creating and maintaining process flow documents and technical design documents; assisting QA team with test case creation and product testing when needed; ensuring clarity of technical language for the end user; writing clear and concise policies and procedures. Coordinating with stakeholders to assure timely execution of document deliverables and service activities, planning of current schedules and inventory control parameters for the deliverables and services consistent with the company or client requirements or as arranged with requisitions. Review production schedule dashboard to ensure that components and services are available in a timely manner. Development of sourcing strategies and required documentation, sourcing policies and procedures, and the generation of acquisition documents as required to be used in source selection. Deloitte Consulting LLP, Albany, NY 10/2010-12/2011 Business Analyst / Technical Writer Project Management Office (PMO) Deloitte Consulting – Statewide Financial System (SFS) Program (Contract Position) (Joint venture, undertaken to design and implement a single, integrated statewide financial management system) As a contractor through GCOM Software, Inc., (Albany, NY) ensured language quality and technical content of documentation produced by Deloitte’s project teams for the NYS-SFS Program. Documentation included: Enhancement and Interface Functional/Technical Specifications, Unit Test Plans, Deliverable Expectation Documents (Implementation Preparedness, Training Delivery), Change Impact Analysis Report, Implementation and Conversion Guides, Configuration Design Workbooks, Integration Test Scripts, and Training Job Aids as well as Deloitte Onboarding Guidelines. Responsibilities included: Implemented consistent planning, scheduling, and resource management processes to meet varying project sizes, scope, and needs. Analyzed schedule progress / performance and identified developing problem areas. Led project planning and scheduled review meetings. Identified process, performance, productivity, and other improvements, and worked with various levels of the organization to plan and deliver those improvements by conducting quality assurance (QA) on submittal documents, including Technical Specifications, Unit Test Plans (UTPs), Training Materials, Job Aids and templates. Specific QA tasks included reviewing content and format of project documentation Word and Excel files to ensure quality standards compliance. Analysis and documentation of business requirements and business use cases. Ensured that proscribed SFS submittal procedures were followed. Utilized PeopleSoft, HP Quality Center and SharePoint for results, metrics, implemented/queried Test Plan Documents, Test Cases, Defect Tracking & Reporting. Provided support to the Deloitte Functional, Technical and Training Teams in tasks such as document management and testing in training environments to be utilized by trainer training and end user implementation. Atlas Copco Comptec LLC, Voorheesville, New York 4/2004-8/2010 Sr. Technical Writer- Editor - Manuals Department (Global industrial manufacturer of standardized and customized compressors; 200+ employees locally) Responsibilities included: Wrote/edited and produced multiple, concurrent technical manuals for the centrifugal compressors manufactured on site for customers world-wide, including SC-6 compressors for GE. Interacted with engineers, programmers and technicians gathering data thus enhancing interdepartmental understanding, cooperation and workflow while maintaining quality standards. Coordinated with appropriate manufacturing personnel to solve problems related to the Production Schedule, such as material shortage status, rejection, scrap and re-work. Utilized ERP/MRP in production planning and scheduling. Maintained status information, compiled reports concerning progress of work and viability of meeting Customer Order due dates. Interfaced with multiple departments regarding status of the materials and flow of the components. Assisted manufacturing engineering to correct manufacturing order router problems and manufacturing concerns for projects assigned. Provided full cycle project controls service from initial planning through detailed scheduling and change management. Generated manufacturing orders to meet the requirements of the production schedule. Analyzed project schedule daily to find loops and lags and implement corrective actions. Data gathering, procurement, editing and production of multiple, concurrent technical manuals Interacted with engineers, programmers and technicians to enhance interdepartmental understanding, cooperation and workflow while maintaining quality standards. During first year, directly contributed to increased technical manual output of more than 27% of previous year. In recognition, received ACC Excellence Award. Developed test plans to address multiple test levels and maintained compliance with ISO requirements. EDUCATION In-house training: project management, workplace diversity, Six Sigma for intellectual activities Skill-improvement seminars and workshops: newsletter design, proofing, enhanced communication, writing, and web copy design. University of Texas/Arlington, Texas - Business Management studies Barnard College, New York City, NY - MA - English College of Mt. St. Vincent /Manhattan College, Riverdale, NY - BS - Biology
Writing & Content
Compliance and Safety Procedures Writer
Technical Documentation
Academic Writing and research
Medical Writing
Editing & Proofreading
40 $
Sarah Kruhlak
BASIC
United States, Bellingham
Content Writer Sarah Kruhlak, Writing & Content
I am a graduate of Western Washington University with a BA in English - Creative Writing and a minor in Technical Writing and Editing. I currently work at Converisca, an SaaS company that produces an AI sales assistant. For a little over two years I worked as a Technical Support Specialist, where I spent my days working with customers to trouble shoot issues, I helped them with everything from password resets to issues with their software integrations. When I wasn't doing that, I was my team's documentation expert, working on both internal team documentation and some external, customer facing documentation. Seven months ago I was given the opportunity to move over to our Conversation Services team as an AI Data Analyst. I now provide backend support by providing live quality assurance to our AI and assisting our Data Science team in creating better models for the AI assistant. The other half of my day is spent updating and creating documentation for our team on how to use our tools and various processes. I have also done training seminars and created a few training videos. The following is a list of just a few of my skills: -Google Suite -Slack -Salesforce -Customer Service Expertise -Written Communication -Storytelling -Critical Thinking -Troubleshooting -Copy Writing -Editing and Peer Review -Writing Internal and External Software Documentation
Writing & Content
Article Rewriting
Content Writing
Copy Editing
Creative Writing
Technical Documentation
25 $
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