Hire freelance Telecoms Engineering

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Richard Hartung
Manager / Project manager Richard Hartung, Engineering & Science
Support Manager / Project Manager / Implementation Manager / IT Manager Charter Communications (Spectrum) – Greenwood Village, Colorado 10/2017 – Present Sr. Manager – DOCSIS Support Desk Provide overnight leadership to the DOCSIS Support Desk ticketing Arris, Casa, and Cisco Cable Modem Transport System (CMTS) routers for the entire Charter Spectrum market. • Work with equipment vendors, NOC, and other technical verticals to troubleshoot and resolve issues and outages for the Charter High Speed Internet, Video, and Voice products. • Set up process and documentation for MOP/CRQ creation, review, and implementation to reduce errors and approval times. • Conduct hiring, coaching, development, and promotion of support desk engineers from entry level NE 1 to advanced level NE 3 with minimal direction from leadership. • Provide troubleshooting direction and critical thinking for a varying array of trouble tickets including outages, in a high stress environment with multiple levels of leadership monitoring updates. • Audit trouble ticket queue to ensure all tickets are worked accurately and in a timely fashion with all needed parties engaged. Randstad (Contractor supporting Bank of America) - Frisco, Texas 10/2016 – 10/2017 IT Program Manager V Direct cross-functional teams within several technical disciplines to deliver technology services and systems critical to the business and the security of the banking environment. • Manage and direct resources in day to day tasks to accomplish short term and long-term goals. • Conduct strategic planning sessions to document, secure, and direct resources for each phase (Define / Analyze / Improve / Control) of deliverables for multiple projects using agile methodologies. • Provide risk assessment and management during the life cycle of projects, reporting relevant information to Senior Management. • Plan and execute plans for the Kansas City Data Center exit and migration to strategic business centers within the continental US. Time Warner Cable - Dallas, Texas 07/2012 – 10/2016 Network Engineer II & III Provide implementation, operational, and end of life of the Arris and Casa Cable Modem Transport System (CMTS) routers for the Texas Region (Austin/San Antonio/Rio Grande Valley/ El Paso/Dallas/Wichita Falls/Kansas City and Lincoln areas). • Worked with multiple teams and vendors to plan and achieve new system installations, decommissions, OS upgrades, troubleshooting, and configuration management while maintaining on-time deliverables. • Developed and ran an inventory process against a vendor equipment design flaw and provided all logistical tracking for equipment replacement which hardened the network against potential equipment faults by 40%. • Managed and audited IP capacity, DHCP, and DNS for all services (HSD, VOIP, and Wireless) and aggregate optical 10 gigabit links between CMTS and Juniper QFX, resulting in increased performance to 3 x the capacity. • Developed instructional training material and led classes to disseminate information to local and remote team members. • Audited DNS system for incorrect and unused entries numbering in the 1000s, which reduced usage by 25%. Inter-Commercial Business Systems (ICBS) - Allen, Texas 01/2011 – 07/2012 Systems Administrator Determine operational functionality of several different types of telecommunications equipment for the development and implementation of test and verification processes. • Determined proper equipment and resource requirements while maintaining budget expectations to provide additional testing capacity which resulted in 30% increase in production. • Implemented network plans which included ATM, PPP, and ADSL connectivity across a wide variety of network devices and services including Gigabit speed copper, fiber and wireless; WAN speeds T1 thru OC-48. • Developed and led training sessions to individuals and groups on new equipment test processes/procedures.
Engineering & Science
Project Scheduling
Telecoms Engineering
Product Management
Telecommunications Engineering
63 $
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