Hire Telephone Handling freelancers in United States

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Kimberly Dammann
BASIC
United States, Los Angeles
Administrative Assistant Kimberly Dammann, Data Entry & Admin
Kimberly Dammann Summary Talented studio manager offering 10 years of progressive experience in health and fitness. Adept at managing operations, financial administration and key program areas. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Experience Z-Ultimate Self Defense Studios Beverly Hills - Chief Instructor 10/2016 - Current Beverly Hills, CA • Administered day-to-day operations, including accounting and budget management, performance metrics and customer service. • Consistently exceeded sales goals through up-selling and cross-selling within existing client base, as well as attracting new business. • Established objectives for all lessons, modules and projects. • Managed and organized class records and reports. • Assessed students' grasp of class material presented in courses and workshops. Z-Ultimate Self Defense Studios Westwood - Front Desk Manager 01/2011 - 11/2017 Los Angeles, CA • Developed lasting relationships with guests that built loyalty and drove revenue. • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service. • Set and optimized employee schedules to secure coverage for all shifts. • Directed all front desk operations with focus on studio reputation, staff productivity and operational efficiency. • Balanced accounts and conducted nightly audits. • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and supply purchases. • Handled payment processing duties and provided customers with receipts and proper bills and change. • Worked with Studio Managers and instructors to meet all incoming guest needs, smooth check-in processes and maximize satisfaction. Z-Ultimate Self Defense Studios National Headquarters - Tournament Assistant 05/2011 - 05/2019 Huntington Beach, CA • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences. • Resolved guest concerns or complaints and kept supervisors informed of escalating situations. • Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies. • Collaborated with peers to deliver consistent service and promote customer retention. • Created agendas and communication materials for team meetings. • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. • Earned reputation for good attendance and hard work. • Recognized by management for providing exceptional customer service. • Handled all delegated tasks, including event reports and competitor event assignments. • Completed competitor matrix project resulting in even distribution of 4,000-6,000 competitors through 300 individual events Todd, Ferentz, Schwarcz and Rimberg, LLP - Front Desk Receptionist 08/2008 - 09/2009 Los Angeles, CA • Monitored reservations to track incoming parties and special events. • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. • Arranged special accommodations for guests to maintain optimal satisfaction • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues. • Assisted with administrative tasks, including filing, answering phones and scheduling Client meetings. • Scheduled meetings for internal personnel, partners and clients using MSOutlook. • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety. • Managed all front desk operations for busy Law Firm Skills • Revenue growth • Operations oversight • New business development • Planning and coordination • Team building and leadership • Team management • Project organization • Customer service • Business operations • Administrative support • Organization • Invoice generation • Inventory management • Problem resolution • Relationship development • Process improvement • MS Office Education and Training 06/2004 Vista High School Vista, CA High School Diploma
Data Entry & Admin
General Office
Microsoft Office
Telephone Handling
Time Management
Virtual/Administrative Assistant
20 $
Marcus BoisAubin
BASIC
United States, West New York
Administrative Support Marcus Boisaubin Marcus Boisaubin Marcus Boisaubin, Data Entry & Admin
SKILLS Ability to work under pressure Adaptability Conflict Resolution Teamwork, Email Writing MS Office Adobe Acrobat Meeting and Event Coordination Cost Management Event Planning Travel Coordination Inventory Management Customer Service Supervisory Experience Data Confidentiality Phone etiquette EXPERIENCE SoulMarcos Productions, LLC. / West New York, NJ DJ DECEMBER 2017-PRESENT Communicating with the organizer about event logistics, equipment compatibility, and musical genres to be played. Communicating with performers about what tracks are to be performed. Setting up and breaking down DJ equipment. Playing an array of genres of music for an audience. Tapuz, Inc. - Staffing Services/ New York, NY Part-Time Greeter/ Server/ Kitchen Assistant MAY 2018- PRESENT Greeting and directing guests in a friendly manner Serving guests food in a timely, friendly, and professional fashion Assisting the chef with meal prep Communicating with the kitchen staff about the menu items Informing guests of menu items Assisting with event set up and break down Datacubed Health/ Brooklyn, New York Office Manager/Executive Assistant SEPTEMBER 2018 - NOVEMBER 2019 Coordinated internal and external events- reserved rooms, coordinated catering, IT, and provided room set up. Performed reception duties: answered phones and escorted guests. Union Theological Seminary /New York, New York Executive Assistant to the Executive Vice President JUNE 2016 - MARCH 2018 Coordinated internal and external meetings: sent calendar invitation with meeting information, printed and disseminated necessary documents. Coordinated Board on-site and off-site meetings and meals: sent calendar invitations, coordinated with the caterer, IT, and facilities, and outside vendors. Coordinated internal and external events- reserved rooms, coordinated catering, IT, and provided room set up. Coordinated domestic and international travel and lodging for Executive Vice President and other guests and administrators. Performed reception duties: answered phones and escorted guests to the Executive Vice President’s Office. University Hospitals-Case Medical Center/ Cleveland, Ohio Rehabilitative Services Patient Service Representative MAY 2015 - APRIL 2016 Performed reception duties-answered phones, greeted patients/visitors, assisted with the necessary paperwork. Administered patient registration including insurance verification; scheduled for both new and follow-up patient appointments; collected, posted, deposited, and reconciled co-pays. Telephone Operator MARCH 2014- MAY 2015 Responsible for answering and directing all internal and external calls to proper departments at Ahuja Medical Center, Bedford Medical Center, Case Medical Center, Conneaut Medical Center, and Geneva Medical Center; and paging Medical Staff for Medical Emergencies. InterContinential Hotels-Cleveland/ Cleveland, Ohio Instant Service Center Supervisor OCTOBER 2012- MARCH 2014 Assisted manager with optimizing HotSOS service tracking system, responsibilities include delegation of data entry tasks to staff, the creation of job codes, system maintenance, educated departmental leaders on HotSOS via classes utilizing PowerPoint. Generated reports identifying weekly trends of guest surveys and identifying guest sentiment via surveys and social media utilizing Excel, and publicized results throughout all three hotels. Certified “Ambassador Buddy” and Departmental Trainer. Executed supervisory duties: evaluated employee performance and development coordinated monthly meetings with the departmental manager, enforcing disciplinary policies, interviewed new candidates and assisted in the training. Instant Service Center Agent APRIL 2012-OCTOBER 2012 Provided quality interoffice and customer service- processed all guest orders, requests, engineering issues, and emergency dispatching utilizing HotSOS service tracking application; accurately entered guests’ room service orders via MICROS system; transferred guest phone calls to the proper department(s) or rooms. Assisted in the reformation of the daily “I Brief” which composed of daily weather forecasts, hotel events, and hotel occupancy rates. Provided quality interoffice and customer service- processed all guest orders, requests, engineering issues, and emergency dispatching utilizing HotSOS service tracking application; accurately entered guests room service orders via MICROS system; transferred guest phone calls to the proper department(s) or rooms. Alliance Office Solutions (Mortgage Information Services)/Warrensville Heights, OH Appraisal Coordinator FALL 2011 Contacted customers to schedule appointments for appraisers and submitted reports as needed. New York Pain Medicine/ New York, New York Office Manager DECEMBER 2010-MARCH 2011 Scheduled and booked patient appointments and directed phone calls to the Doctor. Imported and organized medical records into the company’s electronic medical records system. Verified patient in/out of network insurance policies. Informed patients about their appointment times and financial responsibilities. Youth Counselor/ Cambridge, MA City of Cambridge SUMMER 2008 – SUMMER 2010 Served as liaison between youth employers and supervisors. Educated participants on proper behavior at the workplace and instructed classes on "Youth Work Readiness."Interacted with youths on-site, ensuring that they grasped hands-on job experience. Communicated with parents about issues with teens and answered questions concerning program events. Performed administrative tasks including, but not limited to, documenting attendance, incident reports, payment statuses, et
Data Entry & Admin
Telephone Handling
Customer Service
Virtual/Administrative Assistant
General Office
42 $
Casey Bobinger
BASIC
United States, Menomonee Falls
Customer Service Casey Bobinger, Data Entry & Admin
Wisconsin Athletic Club Menomonee Falls, WI Customer Service Associate (January 2018 to Present) • Check members into the club • Clean the club • Work in Kids Clubhouse • Bartend at the Club Pub Friendships Unlimited Waukesha, WI Peer Specialist in Training (September 2017 to June 2018) • Open and Close the Center • Socialize with the clients • Keep track of the money in the snack shop Hebron House of Hospitality Support Staff (May 2016 to April 2018) Waukesha, WI • Ensure the safety of the guests by making sure the house is secure • Document the client’s activities during shift • Complete any house laundry • Clean and disinfect the house Eclero Staffing Agency New York, NY Receptionist (March 2015 to November 2016) • Answer incoming phone calls • Order supplies • Order and stock kitchen essentials • Print attachments sent from other employees David Hobbs Honda Glendale, WI Receptionist (June 2013 to July 2014) • Provide Quality Customer Service by answering calls within three rings • Create folders and stickers for the new cars on the lot • Create stickers for Pre-Owned cars on the lot AMF Bowlero Wauwatosa, WI Bartender (November 2005 to May 2012) • Provide Outstanding Customer Service by tending to patrons in a satisfactory time period. • Count product and record in an active log. Liberty Mutual Insurance Company Milwaukee, WI Senior Insurance Assistant (August 2001 to March 2005) • Provide Quality Customer Service by answering calls/questions from Claim Adjusters and outside vendors • Provide inside support for approximately 20 Field Investigators • Assigned all incoming investigations to appropriate Field Investigator or Outside Vendor per location • Build relationships with outside vendors across the country • Updated existing spreadsheets • Ordering of supplies for assigned Field Investigators • Responsible for keeping the office organized by regularly filing, re-filing and keeping office products in stock • Reported directly to Office Manager and worked closely with all company management • Provide on-site staffing assistance for program training sessions, meetings, or events as necessary Pitney Bowes Management Services Milwaukee, WI Customer Service Assistant (April 1999 to August 2001) • Worked a multi-line switchboard • Sent and received faxes • Opened and identified incoming mail and directed to appropriate location • Made copies of important documents for Claim Adjusters while using the utmost discretion Skills: • Excellent communication and written skills. • Able to work collaboratively or independently • Able to review letter and reports and put together in standardized templates • Ability to use scanner, fax, copy machine • Excellent ability to work with all levels of internal management and staff, vendors and customers • Life- long learner, self- motivated and able to adapt quickly Computer skills: Have some experience in MS Office Education: Waukesha County Technical College Pewaukee, WI Associates Degree: Human Services
Data Entry & Admin
General Office
Customer Service
Virtual/Administrative Assistant
Telephone Handling
16 $
Sierra Clay
BASIC
United States, Orlando
Administrative Assistant Sierra Clay, Data Entry & Admin
Skills: Organization Microsoft Office Schedule Management Multi-Line Phones Computer Skills 53 WPM Event Planning Payroll Budgeting Filing Time Management Leadership Experience -Receptionist/Personal Assistant | James Greenwood Answer, screen, and forward phone calls. Respond to customer needs with urgency and attentiveness. Manage and organize all marketing material. Generate reports. Greet visitors, announcing and directing them appropriately. Receive and sorting incoming mail. Be able to manage time appropriately while working on multiple tasks. -Production Manager | Georgia Southern: Theatre & Performance Coordinate and maintain all project calendars. Responsible for booking rehearsal spaces for each rehearsal and making sure none are double booked. Responsible for scheduling auditions, fittings, rehearsal spaces, productions meetings, etc. for the production team. Keeping track of expenses and income. Ensuring the budget is not being exceeded. Attend weekly meetings and communicate information to the production team. Point of contact for actors, designers, directors, and box office. Track attendance of all employees. -Box Office and House Manager | Interlochen Center for the Arts Serve as Front Desk Management. Make and receive phone calls pertaining to ticket sells, high profile artists, travel plans for artists. Point of contact to answer questions from guests and artists. Receive, distribute, and send mail. Track building attendance and make sure fire code regulations are being upheld. Frequently work with high profile artists professionally. Communicate with different departments (set, audio, house, etc.) to ensure a smooth operation. -Supervisor | Volcom Disney Springs Attend weekly conference calls and communicate pertinent information to the team. Scan weekly manifests into the computer system. Be aware of the monthly/yearly budget and ensure the store comes in under budget. Responsible for creating and updating the business calendar upcoming deadlines (floorsets, markdowns, transfer deadline, etc) Responsible for the planning and executions of Happy Hour twice a month (i.e. partnerships with restaurants for food and drinks during the event, activities during the event, etc.) Use strong sales and customer service skills to provide an excellent guest experience. Use effective verbal and written communication skills to communicate with other managers. Collaborate with other managers, sales associates, Disney Business Relations team, and Volcom headquarters. Work in a fast-paced and deadline-oriented environment. Train new hires and provide feedback to allow for team development. Track employee attendance and issue write ups. Drive company van to and from warehouse, air port, etc.
Data Entry & Admin
Customer Service
Microsoft Office
Project Managment
Telephone Handling
Time Management
18 $
Tiana Reneau
BASIC
United States, San Francisco
Administrative Assistant Tiana Reneau, Data Entry & Admin
A responsible Administrative Assistant with over 4 years experience providing daily operational support to dynamic office environments, diligent teams and bustling Executives. Aiming to use my strong communication and organizational skills to drive company success for the team at Wono Incorporation. KEY SKILLS Calendar management | Google Suite | Written communication | Phone correspondence WORK EXPERIENCE Mapbox Inc., San Francisco 10/2018 - 04/2020 HR Operations Specialist • In lieu of a designated EA, I provided tailored administrative support to the Director of HR and the entire HR team that maximized organization and efficiency of team initiatives and projects. • Facilitated a positive new hire experience for over 60 new employees in 6 months by streamlining and executing the company’s U.S. onboarding process. • Coordinated all team and project-specific calendars, taking initiative to schedule appointments, draft formal documents and finalize Executive presentations before meetings. • Developed and implemented a data entry filing system that assured attention to detail and improved accuracy of employee statistical reporting. Spaces Office Assistant • Managed all front desk operations for the Mapbox HQ of 180+ employees, answering all inbound calls, greeting onsite guests and coordinating daily needs in the fast-paced tech office. • Executed over 30 onsite events, collaborating with internal departments and external vendors. • Regularly purchased, organized and filed expense reports for the large inventory of office supplies. Illumination Entertainment, Los Angeles 01/2018 - 06/2018 Creative Development Intern • Filed in for department Executive Assistants, rolling inbound calls & overseeing the scheduled appointments for three busy Executive Producers • Wrote extensive script coverage and participated in weekly creative meetings to discuss talent selects and market competition Hutch Parker Entertainment, Los Angeles 08/2017 - 12/2017 Film Development Intern • Welcomed guests to the production office and maintained daily organization by receiving mail, paperwork and rolling incoming calls for the film Executives • Composed in-depth coverage of script and novel submissions for executive review and discussion. UCLA School of Art & Architecture, Los Angeles 08/2015 - 06/2016 Front Desk Receptionist • Greeted and assisted guests to the Dean’s Office, answering questions, fielding requests and relaying communication via telephone, email and in-person. • Organized and maintained office conference rooms ahead of important meetings and events.
Data Entry & Admin
Data Entry
Telephone Handling
Microsoft Office
Email Handling
Virtual/Administrative Assistant
30 $
Ramisa Bashar
BASIC
United States, New York
Administrative Assistant Ramisa Bashar, Data Entry & Admin
EDUCATION CUNY Queens College, Flushing, NY June 2024 Baccalaureate School for Global Education, Astoria, NY June 2018 ● IB (research oriented) courses in U.S. History, English Literature, Math, Biology, Spanish, and Art EXPERIENCE Fresh Air Fund, Camp Junior, Harriman State Park, NY June - August 2019 Office Manager ● Answered phone calls and updated parents on their camper ● Sent and distributed mail ● Drafted forms and materials for counselors and events ● Collected and organized data for inventory and camp purchases ● Recorded counts of children and adults for every meal (as per USDA requirements) ● Assisted in supervising children aged 8-13 New York Early Childhood Professional Development Institute, Brooklyn, NY June - Aug 2018 Intern ● Performed data entry and ran performance tests for a new platform and database ● Participated and took calls in meetings ● Organized and filed official forms (i.e. timesheets, absence requests, expense reports) ● Prepared materials to send to the Institute's mailing list Reading 4 Smiles, Astoria, NY Fall 2016 Volunteer Teacher’s Assistant ● Provided individual aid with reading and writing to a small group of first graders Summer Youth Employment Program, Long Island City, NY Summer 2015 ● Helped provide food at a local pantry to members of the community Our World Neighborhood Charter School, Astoria, NY Fall 2014 - June 2015 Volunteer Assistant ● Organized and filed admissions materials for the Admissions Coordinator ACTIVITIES AND AWARDS The Opportunity Network, New York, NY July 2016 - Present Chosen as one of 145 high-achieving New York City students for prestigious career development program that provides access to career opportunities, professional networks and college preparation Senior Council, Astoria, NY Sept 2017 - June 2018 A group at the Baccalaureate School for Global Education formed by the senior class to plan and coordinate fundraising and senior-specific events. Helping Hands Committee, Astoria, NY Fall 2014 - 2017 A community-service oriented club at the Baccalaureate School for Global Education, that educates students on humanitarian issues (local and worldwide). Students lead their own initiatives and campaigns for awareness and charity. Model UN, Astoria, NY Fall 2016 A group at the Baccalaureate School for Global Education that participates in the Model UN — a simulation of the UN General Assembly, in which students learn about diplomacy, negotiation, and decision making in the United Nations. SKILLS ● Native English speaker, fluent in Bengali, and conversational in Spanish ● Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Drive (Docs, Sheets, Slides) ● Data entry ● Critical thinking and analytical writing ● Team player and effective communicator
Data Entry & Admin
Data Entry
Excel
Microsoft Office
Microsoft Outlook
Telephone Handling
15 $
Anthony Andrews
BASIC
United States, Gloucester
Administrative Help Anthony Andrews, Data Entry & Admin
Professional Adaptation with integrity confidence and understanding of multitude of objectives clarified. Ability to proceed with optimistic fundamental computer comprehensive empathetic hardware to software schematics. Previous historical employments include outpatient clinic of Massachusetts General Hospital, where given operational charge of delegating exam rooms, organization of shadow charts, while maintaining multitask of duties from medical supplies to maintenance issues. Ability to handle multiphone lines of answering service, providing overnight managerial support of Waltham Massachusetts. Guest Service Representative, where handling inpatient guidelines of nutritional feature of physician recommended guidelines for optimal necessity. Working within the medical field coupled with the vast growing technology from 1999 to 2020 has prearranged my destiny to be a proficient administrative collaborator, with elevated prominence of executive administrative organization. Through online training and diligent time observance, acquiring my Bachelor’s is nearly within reach, only by obtaining singular class online structure while working part-time to concentrate fully upon the mechanics of information technology with emphasis upon cyber security, my goal of Bachelor Degree is within a 9 point window of completion.
Data Entry & Admin
Customer Support
General Office
Telephone Handling
Time Management
Virtual/Administrative Assistant
19 $
Shanice Grajales
BASIC
United States, Worcester
Data Entry, Accouting, Admin, Shanice Grajales, Data Entry & Admin
OBJECTIVE Enter to a work force where my skills and abilities will be noticed and utilized, and opportunities for advancement will be available. EDUCATION Worcester State University, Worcester, MA Bachelor of Science in Business Administration, May 2018 Concentration in Accounting University Park Campus School, Worcester, MA High School Diploma, June 2014 Honors/Awards: Honor Roll, Reward for Academic Excellence- 2014 EXPERIENCE Macy’s, Auburn, MA November 2019- Jan 2020 Seasonal Cashier/Customer Service • Help customers by answering questions about pricing, product details and features • Organized jewelry displays, and an ensured store was neat and presentable • Accurately complete cash and credit transactions and promote credit card rewards program • Ask all customers about opening a credit card account Harvest Home Healthcare, Worcester, MA November 2018- October 2019 Office Manager Assistant • Homecare GPS program, Microsoft suite and Google drive for billing, patient and employee information • Typing, Filing, keeping records, answering phones and more. Macy’s, Auburn, MA November 2017- May 2019 Cashier/Customer Service • Help customers by answering questions about pricing, product details and features • Organized clothing displays, and an ensured store was neat and presentable • Accurately complete cash and credit transactions and promote credit card rewards program • Ask all customers about opening a credit card account • Trained 2 and more new employees on how to use cash register and customer service policies • 8-week program of Associate Leadership Development Experience Christian Brotherhood Restoring the Nations, Leicester, MA September 2013-Present Usher • Use PowerPoint to display song lyrics and church announcements for parishioners • Help out in the kitchen if needed University Park Campus School, Worcester, MA September 2012-May 2014 Internship/Office Assistant, September 2013-May 2014 • Worked in high school office to help guidance counselor with projects • Organized articles and announcements for school newsletter Marble Street Apartment, Worcester, MA Internship/Office Assistant, September 2012-May 2013 • Worked in a Marble Street Apartment to help do orders from people that had issues in their home • Organize files SKILLS Computer: Microsoft Word, Excel, Access, PowerPoint Language: Fluent in Spanish
Data Entry & Admin
Customer Service
Customer Support
Data Entry
Microsoft Office
Telephone Handling
16 $
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