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Pearl H
BASIC
Technical Writer-QA Pearl H, Writing & Content
PROFESSIONAL PROFILE Award winning professional writer with over 20 years' experience conducting research, developing quality documentation, and providing editorial support with emphasis on creative and technical writing. Ability to create style manuals, writing templates, and standard operating procedure guides to meet quality assurance guidelines according to organizational and military standards. Capacity to apply critical thinking skills to create complex and confidential documentation. Solid knowledge of external and internal desktop publishing applications and utility software. Applies research and investigative skills to create systems and analyze data. Highly recognized for excellent communication skills and positive attitude. RELEVANT SKILLS & CREDENTIALS * Technical Writing * Creative Writing * Social Media * SEO Optimization * Apple Pages * Apple Keynote * Adobe FrameMaker * Adobe DreamWeaver * Adobe Audition * Nuance * MS Office Suite * WordPress * Adobe Photoshop * Multi-media editing * E-Commerce * Bentley InRoads * Drafting: CAD/Manual * AutoCAD/MicroStation/ArcGIS/ArcMap * SGML * Salesforce * SAP * LogMeIN * iManage * Arbortext Navigator * Citrix * JIRA * HTML/CSS/PHP *ZOOM *GOOGLE TEAMS *SKYPE for Business EDUCATION M.A. Professional Writing, 2020, Kennesaw State University, GPA 4.0 Thesis-Kennesaw State University English majors at work: Careers in unexpected places description of the problem B.S. Business Administration with concentration in E-Commerce, 2012, University of Phoenix, Atlanta, GA Auburn University, 1998, Mechanical Engineering Courses PROFESSIONAL EXPERIENCE ISPA, INC. Marietta, GA Intermediate Technical Writer 2015-Present Produce software training manuals for ISPA in accordance with department standards for the TechPubs department, an internal publishing unit of Lockheed Martin. Utilize style guides, writing manuals, and military specifications to incorporate and format senior writer markups, engineering notes, and customer changes to existing airplane manuals. Monitor and update electronic files and MS Access and Excel database to track deadlines and progress. Provide support to management by attending meetings, assigning tasks, and managing workflow. Enter notes in JIRA to communicate issues and request work assistance to resolve problems. Mentor, train, and create software training manuals and technique manuals for peers and technical editors. Design training manuals in MS Word featuring tables, bookmarks, and links. Convert final document into an interactive PDF. Created a SGML code reference guide as a resource for team to perform work efficiently. * Outstanding Team Player Award recipient, for quickly learning to edit additional manuals when team was understaffed and for dedicating 191-hours of overtime between February-July 2020. * Received Lockheed Martinís Focused Recognition Award for the completion of the FrameMaker Project: Edited data based on client specifications and software restrictions. Performed quality control efforts during process of project. Led project meetings, produced, and distributed progress reports and timelines to inform project managers and met aggressive deadlines. * Received ISPA's ìDedication and Outstanding Performance. Award for mentoring additional editors and providing extensive training and guidance during a challenging quarter. Kennesaw State University, GA Graduate Research Assistant 2018-2019 Served as Guest Lecturer within the Innovation and Engagement Coworking Lab Workshops. Proofread, edited, and revised resumes, cover letters, academic papers, and book chapters. Assisted the Director of Community Engagement in aiding undergraduate and graduate English majors with career planning and development opportunities via internships and first-time employment in technical writing, grant writing, proposal writing, and social media occupations. Collaborated with fellow graduate students in developing, editing, and publishing documents for assigned projects. Researched and compiled data of business profiles from local community organizations and nonprofits to develop job leads for English majors. * Received Master of Arts in Professional Writer's (MAPW) Award for advanced research skills, community writing, the development of service-learning partnerships, and contribution to the 2020 Green Card Voices Project. * Featured in human interest article, Mion, Landon (2020). Talon'ted graduate student researcher: Non-traditional career options for English majors. Investigations Newsletter. The Oak House, Canton, GA Documentation Specialist-Internship 2018 Researched, prepared, and maintained documentation relating to the development of business systems and operations for coworking space management including, but not limited to office space, hosting events, concessions, payroll, vendors, and inventory. Created custom guides utilizing the blueprint of private and public sector publications as a reference. Sourced internal business documents to create new templates in Apple Pages to build new handbooks, manuals, and guides. Collaborated with Executive Director to gather feedback for company's policies that are in-line with business goals and initiatives. * Successfully created easy to follow step-by-step manual for executive employees and members utilizing the organization's workspace management software powered by Habu. * Produced a 142-page APA style standard operating procedures (SOP) guide equipped with table of contents and hyperlinks to each chapter and section for company's new business sector to promote consistency within the organization. Harris Enterprises, Leeds, AL Information Technology Consultant-Contract 2014 * Managed account, content, and business operations for e-commerce website. Wrote and edited copy according to product specifications. Photographed products and edited in Adobe Photoshop. Linked company's PayPal account and uploaded batch product images from database to the WordPress OpenCart template to service customers with purchase. * Implemented IT Strategy and provided technical support to company's business account; manipulated PHP database to display price and name of products associated with photo. * Spearheaded social media and search engine optimization campaigns comprised of stock photos, keywords, and pay-per-click ads utilizing Bing platform increasing sales by 40%. Pearlís Bookíem Publisher, Atlanta, GA Project Manager 2000ñ2014 Monitored day-to-day business functions of company website, sales, and social media channels. Worked with book distributor and developed marketing strategy for newly released books. Applied for EIN, ISSN, ISBN, and EAN barcodes. Arranged book signing events and contracted writers, editors, and illustrators for author biographies, book cover designs, and specialty orders such as comic books. Hired interns and managed the intern program. * Successfully published and distributed 11 books; presented sponsorship media kits and acquired sponsorship for weekly events to promote new book releases for authors. * Designed professional websites utilizing DreamWeaver and MS FrontPage and adjusted HTML and CSS codes to achieve webpage goals. AGL Resources, Atlanta, GA Geographical Information Systems Specialist 2001-2005 Gathered and researched information to input Geographical Information Systems (GIS) data. Tested Esri and ArcMap software customization for AGL Resources' GIS system during implementation and prior to project rollout. Utilized iManage software to manage quality assurance/quality control documentation clean-up process. Tested functions and documented errors and procedures for new GIS system. Marked redline maps for the Department of Transportation (DOT) manually and using MicroStation and AutoCAD. Served as department liaison to Information Systems department during Windows migration. * Successfully created AGL end-user manual for Bentley InRoads * Set up for Utilities Protection Center (UPC) project and documentation by uploading grid information of the AGL gas system to the UPC website utilizing Esri's ArcMAP. CERTIFICATIONS Human Research: Advanced Issues in Informed Consent Human Research: Informed Consent and Incidental Finding in Research Human Research: Social/Behavioral Research Course Human Research: Students Conducting no more than minimal risk Research CITI Health Information Privacy and Security (HIPS)ñFaculty & Students Responsible Conduct of Research--Humanities Responsible Conduct of Research Course Responsible Conduct of Research--Social Behavioral Conduct of Research Course Conflict of Interest mini-course--Conflict of Interest Export Controls--CITI Export Controls Course Information Privacy Security (IPS)--Students and Instructors AFFILIATIONS Sigma Tau Delta, Eta Pi Chapter Available to Relocate and Telecommute Pearlie Harris | |pearlieharris.pro | Linkedin.com/in/pearlie-harris
Writing & Content
Editing
Research
Technical Documentation
Test Plan Writing
Test Strategy Writing
40 $
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