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Nigel Albuquerque
Senior Associate - Trade Surveillance Nigel Albuquerque, Business, Accounting, Human Resources & Legal
PROFESSIONAL SKILLS/KEYWORDS Surveillance; Compliance; Customer Service; Investment Products; Financial Planning; Research; Advisory; Marketing; Portfolio Management; Risk Management; Revenue Generation INDUSTRY EXPERIENCE • BNP Paribas [Nov 2020 to Apr 2021: 5 Months] Job Title: Senior Associate (Trade Surveillance) - Examined Actimize generated alerts consisting of trades entered by proprietors and customers, to determine if market abuse activity potentially occurred. Suspicious activity surveyed was escalated to L2 compliance team for necessary legal action. - Overachieved targets by more than 50% of daily target achievement. Demonstrated task delivery within tight deadlines. - Trained experienced employees on analytical models which tremendously helped achieve team targets regarding alert closure. - Utilised applications such as Bloomberg, Actimize, Soho, Star, FXT and Launchpad. • Angel Broking [Aug 2018 to Nov 2020: 2 Years, 3 Months] Job Title: Currency Derivatives Dealer (West and South India) - Placed long, short, stop-loss and target trades for currency segment clients using Odin and NEST Trader applications. - Assisted clients in trading online using SpeedPro application. - Resolved product queries regarding currency derivatives, mutual funds and insurance. - Enhanced trading turnovers and sales figures of mutual funds and insurance through internal clients. Strong emphasis on client relationship led to daily 200 Cr revenue generated from single client. Exceeded targets by achieving an increase of more than 100% in average traded clients. - Recommended buy/sell calls based on market research. • Upstox [Feb 2018 to Jul 2018: 5 Months] Job Title: Customer Service Executive - Resolved customer and authorised partner queries related to demat, accounts, applications and investment products themes. - Consolidated technical training with Q&A round through webinars for NEST Trader, Dartstock, Upstox Pro Mobile (iOS and Android platforms), Upstox Pro Web software. - Enhanced customer experience by restructuring the refund policy from 7 days to 24 hours. • Motilal Oswal [Feb 2017 to Sep 2017: 7 Months] Job Title - Product Development Executive - Marketed investment products among business partners through corporate communication of marketing materials elaborating new offerings on text messages, official website and emails (through Netcore application). - Created content bucketing dividend declaration and scorecard pertaining to New Fund Offers (NFOs) by asset management firms in the mutual funds domain. - Curated innovative email campaigns for clients.
Business, Accounting, Human Resources & Legal
Customer Experience
Financial Planning
Risk Management
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