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Krylle Enesario
BASIC
Philippines, Polomolok
CUSTOMER SERVICE REPRESENTATIVE Krylle Enesario, Data Entry & Admin
I have more than 6 years of experience in the BPO industry. I have worked as a Customer Service Representative for telco account (AT&T) handling billing for mobile, cable and internet connections which also includes Technical Support and Order Processing. I also had an experience in sales account (restaurant.com), where I called and talked to restaurant owners and managers to include their restaurants in our website listings. I have several Data Entry experiences and had also performed some VA tasks. I also worked for the Department of Education as a translator for modules (English-Filipino, English-Cebuano and English-Hiligaynon) for High School students. Currently, I am working for an e-commerce business (patpat.com) as a Team Manager. My primary responsibility involves coaching, mentoring and assisting agents in providing extensive customer service, processing refunds, fulfilling orders and responding to reviews in Sitejabber, Trsustpilot and Google Reviews. Before being promoted to a Team Lead position, my former duties were answering calls and emails from customers around the world, I also managed and answered chats from our Instagram and Facebook accounts. I have an average typing speed of 50-55 wpm with 98% accuracy. I have proficient knowledge using the following applications: Help Scout, Amazon Web Services, Zopim, QQ Email Platform, Jive (now GoTo), phone.com, Aweber, SalesForce, Google Services.
Data Entry & Admin
Data Mining
Customer Support
Email Handling
Data Entry
Transcription
5 $
Irene Coleman
BASIC
United States, Los Angeles
Administrative Professional Irene Coleman, Data Entry & Admin
PROFESSIONAL EXPERIENCE LEGAL ASSISTANT (part-time) - 9/2019 to Present Hausman & Sosa – Woodland Hills, CA - Employment Defense Litigation - Provide Secretarial/Administrative support to 3 attorneys - Draft Client Letters, Documents, Proofreading - Prepare, Format, File/Serve Briefs, Motions, Discovery, etc. - Court Filings via OneLegal - Westlaw Form Builder (Interrogatories, etc.) - Calendaring - Assist Senior Paralegal HR GENERALIST (part-time) – 4/2018 to 5/2019 Scale, Inc. – Sherman Oaks, CA - Organize, post, and maintain all job postings across various job boards and hiring platforms - Recruitment for all positions including phone screenings, interviews, offers, pre-employment items, etc. - Applicant Testing - Maintain hiring calendar for phone and in-person interviews, to coordinate with partners schedules - Conduct pre- and post-employment activities, such as new employment orientation and exit interviews - Assist with other HR projects and assignments when assigned - Interviewing, Onboarding, Terminations - Extend Offers/New Hire Documentation - Ensure staffing levels are maintained - Employment Verification - Create New Policies and Processes HR GENERALIST/OFFICE MANAGER – 1/2017 to 2/2018 Nightingale Home Healthcare - Las Vegas, NV -Assistant to Regional Vice President of Operations -Assist Corporate HR and Clinical Director -Recruiting Top Applicants -Applicant Testing -Interviewing, Onboarding, Terminations -Extend Offers/New Hire Documentation -Establish Relationships with External Recruiting Vendors -Ensure staffing levels are maintained -Employment Verification -New Hire Orientation -Write/Place Employment Ads on Intranet and External Sites -Unemployment Claims -Workers Comp Claims -Timesheet Review and Approval -Handle Employee Relation Issues -Administration of Policies -Ensure Compliance with Medicare, State and Local Laws -Maintain Confidentiality of Personnel Records -HIPAA Training -Coordinate Resolution of Policy/Procedural Problems and Inquiries -Employee and Applicant Customer Service -Proofread Marketing Materials for Content/Errors HR GENERALIST/MANAGER – 9/2015 to 12/2016 Dynamic Home Care - Las Vegas, NV -Provide HR direction and support -Recruiting, Onboarding and Terminations -Ensure staffing levels are maintained -New Hire Orientation -Facilitate Training and Development -Supervise 105+ Personal Care Attendants and CNAs -Coach, counsel and discipline employees -Employment Verifications / Unemployment Claims -Maintain relationships with recruiting vendors -Monitor and appraise job results -Ensure compliance with Medicaid, State and local laws and regulations -Set up/Maintain new hire paperwork and employee files -Bi-monthly Client/employee Newsletters -Scheduling HR GENERALIST – 3/2015 to 9/2015 Turf Terminators - Van Nuys, CA (company closed) - Support Human Resources Manager - Onboarding and Terminations - Handle Workers Comp Claims - ADP Clock-ins/Clock-outs, Timecard Review and Approvals - Maintain HR & Training Records - Facility Maintenance and Supervision - Schedule Appointments - Referrals Coordinator and Auditor - Audit Mileage - Provide Customer Service to Employees and Applicants - Greets Visitors and Vendors - Maintain Supplies Inventory - General administrative duties STAFFING COORDINATOR – 2014 to 2015 Continuity Care Home Nurses - North Hollywood, CA - Staff Patients Timely After Admission & Authorization - Ensure Patient Satisfaction - Contact Responsible Party to Coordinate Staffing - Authorization Requests - Prepare and Update Schedules - Verification of Payer Sources - Prepare Motions and Court Filings for Co. RN/Attorney - Coordination of Services - Timesheet Approvals - Case Conference Meetings - Reception/General Office CLIENT CARE MANAGER – 2012 to 2014 Rose’s Agency - Los Angeles, CA Recruited to Open New Agency - Manage Daily Operations - Caregiver Supervision - Recruit & Hire Top Applicants - Client Intakes - Scheduling - Bi-weekly Payroll & Billing - New Hire Orientation - Client Relations - Newsletters & Flyers - Create Client Care Plans - On-Call Customer Support - Effective Caregiver Matching OFFICE MANAGER – 2011 to 2012 Generations At Home Wellness Care Recruited to Open New Agency - Manage Daily Operations - Caregiver Supervision - Recruit & Hire Top Applicants - Client Intakes - Scheduling - Bi-weekly Payroll & Billing - New Hire Orientation - Client Relations - Newsletters & Flyers - Create Client Care Plans - On-Call Customer Support - Effective Caregiver Matching - Employee Recognition - Sales Analysis - HIPAA Compliance OFFICE MANAGER – 2009 to 2010 Senior Helpers - Manage Daily Operations - Supervise 65+ Caregivers - Recruit Top Applicants - Patient Intakes - Scheduling - Billing & Payroll - Performance Reviews - Accounts Receivables - Data Analysis - Pre-Employment Checks - New Hire Orientation - Maintain Client Relations - Insurance Verification - Long-Range Forecasting - Policies/Procedures - Complaint Resolution - 24/7 Customer Support - National Accounts Coordinator - HIPAA Compliance - Employee Recognition - Effective Caregiver Matching OFFICE MANAGER – 2007 to 2009 Homewatch Caregivers Recruited to Open New Agency - Manage Daily Operations - Manage Caregiver Staff - New Hire Orientation - Patient Intakes - Patient Scheduling - Patient Assessments - Accounts Receivables - Monthly Data Analysis - Long-Range Forecasting - Bi-weekly Payroll - Maintain Client Relations - Pre-Employment Checks - Recruit Top Applicants - Complaint Resolution - Customer Retention - Weekly Billing Verification - Business Development - Quality Assurance - National Accounts Coordinator - Caregiver Matching - Performance Reviews PROFICIENCIES - MS Office/Access - QuickBooks (Basics) - WordPerfect 10 - G-Suite - Slack - JazzHR (ATS) - Zenefits - SharePoint - Sourcing & Recruitment - New Hire Orientation - On-Boarding and Terminations - Training & Development - Employee Supervision - Operations & Management - Detailed Oriented EDUCATION A.A., Business Administration - Pierce College, Woodland Hills, CA
Data Entry & Admin
Customer Service
Data Entry
Microsoft Office
Transcription
Virtual/Administrative Assistant
20 $
Dinesh Antony Raj
BASIC
India, Punjaisengandhi
Administrative Assistant (Data Entry) Dinesh Antony Raj, Data Entry & Admin
OBJECTIVE I am looking for a job prospect where I can apply my knowledge and work experience, acquire new skills, and contribute constructively to the organization. With the disposition of a continuous learn, I am ready to learn new processes, tools and applications which the client environment requires. (I am ready to join immediately to the job I am applying for) PERSONAL DETAILS • Father’s Name : S. Alfred Joseph. • Date of Birth : 3rd May, 1986. • Languages Known : English & Tamil. • Marital Status : Married. EDUCATIONAL QUALIFICATION  Bachelor of Commerce (B.com), Department of Commerce, Jamal Mohamed College (Autonomous) Tiruchirappalli – 620 020.  Bachelor of Philosophy (B.Ph), Jnanodaya Salesian College, Yercaud, Tamilnadu.  Certifications in Computer Courses. WORK EXPERIENCE • Process Associate: Tata Consultancy Services (2 years: June 2008 – April 2010) PLANNED CAREER BREAK • Social Work (Youth Work), Philosophy & Spirituality at the International Congregation of the Salesians of Don Bosco (5 years) • Full time student of Philosophy (2 years) • High School English Teacher (2 years) (Don Bosco Matric. Hr. Sec. School, Tanjore) RECENT REMOTE WORK EXPERIENCE • Technical Support Professional (Bell Canada): Sitel BPO (March 3, 2020 to Sept. 15, 2020, with best Agent award in First Call Resolution.) • I worked from home for this job for 7 months owing to Covid-19. SKILL SET • English Communication (Written & Oral). • Customer Service (Technical Support for Bell Canada) • Knowledge in Computer technology and troubleshooting at times of issue. • Content Editing. • Academic English and Communication tutor (open to online mode). • Transcriptionist (English). • Data-Entry. • Efficient in Reporting. • Philosophy. • Book keeping (Accounting). SKILLS IN TECHNOLOGY (Tools used for effective remote work) • Microsoft Office (Word, Excel, PowerPoint, Outlook) • Remote Communication Tools (Microsoft Meetings, Go to Meeting, Zoom, Skype) • File sharing and collaboration (Google Drive, Dropbox) • Able to telecommute and work in virtual office environment. • Effective when communicating remotely over phone, email, video chat. • Adapts quickly to new and changing technology. AFFIRMATION I hereby declare that the above-furnished details are true to the best of my knowledge and belief. - Dinesh Antony Raj
Data Entry & Admin
BPO
Data Entry
Email Handling
Excel
Transcription
20 $
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