Hire freelance Troubleshooting

Find and hire skilled Troubleshooting freelancers with Wono and get work done on a secure and flexible community-driven platform.
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Kari Flor
BASIC
Experienced Telecom/Telephony candidate Kari Flor, Websites, IT & Software
Katrina Marie Flor LinkedIn • Zimmerman IT Program Manager/Telecom Manager/Project Manager Innovative and insightful professional with extensive experience in Telecommunications and Information Technology management. Noted for skills in organization, written and oral communication, project management, critical thinking, contract management, vendor management, troubleshooting, problem analysis and resolution, customer service and personnel management/training. Proficient in fulfilling/resolving customer requests and complaints by utilizing best practices and standards to enhance efficiency of IT deliverables. Adept at forming and maintaining strong business relationships with industry players and key stakeholders of diverse backgrounds, cultures and from various professions and technical levels. Technical Proficiencies - Platforms/Apps/Tools: PBX and ACD (Contact Center): • Avaya Aura architecture: Communication Manager (Unified Communications with advanced conference calling, contact center applications, E911 and mobility features using one-X and Equinox,), Session Manager Application Enablement Services, VoIP using SIP, Call Center Elite (Omnichannel) and many other features, functions, and services. • Mitel/InterTel • Siemens/ROLM HiCom ITSM: BMC Service Desk Express (SDE)/BMC ServiceNow, Layton ServiceDesk TEM: Calero-MDS VeraSMART, OVATION, Tangoe Mobility MDM: AirWatch Service Provider portals for Cellular, Voice and Data Network services (billing, usage, trouble reporting, etc.): AT&T, Windstream, CenturyLink, Verizon, AT&T Mobility, Verizon Wireless, etc. VoIP/QoS knowledge along with standard VoIP protocols - H.323, H.248, SIP, MGCP, SCCP Omni-channel solutions Career Experience: KRG Technologies - Valencia, CA 02/2021 – 06/2021 Contract / Project Manager Reason for leaving: Completed assigned migrations/projects for client. Migrate government contact center infrastructures to the Genesys Engagement Platform, PaaS, in the cloud. • Proactively identify and mitigate risks & issues (including escalations) for delivery of the program. • Ensure project planning [Time/Schedule/Resource/Cost] are prepared/reviewed and adhered for successful completion. • Lead/manage/develop and engage the team. • Manage key Program Partner’s and Stakeholder’s interests for smooth integration and implementation of the program and achievement of its objectives. • Plan and ensure integration management (Solution) to meet the program objectives and deliverables. • Technical documentation. Olympus Corporation of the Americas - Brooklyn Park, MN 04/2006 – 08/2020 Manager – Telecommunications Reason for leaving: Company outsourced IT support. Managed daily IT activities at several domestic and international sites as well as troubleshooting and resolution of hardware/software, media, data, and service issues to ensure smooth running of operations. Directed projects while ensuring compliance with strategic business requirements to maintain on-time completion and delivery. Evaluated products and information systems and services to maximize satisfactory resolution of customer requests/needs and complaints. Devised guidelines for performance compliance with standards. Outlined and executed measures to adequately reduce costs. • Managed service provider orders and telephony systems as facilities were being built or remodeled as employees were relocated to and existing facilities were closed. • Cultivated and fostered channel, manufacturer, and service provider relationships. • Developed and implemented processes and procedures augmenting continuous improvement. • Provided vision and guidance for enterprise voice and collaboration roadmaps, assesses emerging technologies, and provides strategic leadership for organization. • Inspired guidance and support for product and service development and implementation including Unified Communications, Contact Center • Participated in back up support to the team’s analysts and managers. • Responded to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support. • Facilitated change control for telecommunications. • Worked closely with other departments to implement cross discipline synergies and implement significant enhancements. • Served as technical expert and escalation point for the Network and Telecom Teams. • Guided staff, consultants, and contractors on network and voice related activities, ensuring priorities are clear and tasks are understood, assigned, and tracked to completion. • Hired, developed, evaluated, and made authoritative recommendations in employee performance. • Mentored, coached, and supported the professional development of junior staff members and ensures their continued training on technologies and tools. • Reviewed, evaluated, and participated in the Request for Proposal (RFP) process to identify network services and voice solutions that adhered to agreed standards for telco/telecom service orders. • Maintained professional and technical knowledge by attending conferences and workshops and reviewing technical publications. • Troubleshot telecom hardware and software applications, telephones, laptops/desktops and cellular to resolve operational issues and restore services. • Accountable for budget management, assuring that resources are obtained and used efficiently and effectively in the accomplishment of the organization’s objectives. • Spearheaded processes with vendors to ensure optimized inventory tracking and invoice processing. • Oversaw the working of tickets received in the ticketing system to resolve telecom issues, receive telecom orders, and provide customer support. • Worked with vendors to negotiate contracts, ensure service levels are met and the staff has a thorough understanding of products, services, and future platform roadmaps. • Accurately controlled inventory of voice and data circuits/services, including PRI’s, T1’s, analog trunks, SIP trunks, broadband, MPLS, etc. Carlson Companies, Inc - Minnetonka, MN 06/1988 – 03/2006 Telecommunications: Team Lead, Project Lead, Senior Technical Analyst, Analyst, and Coordinator Reason for leaving: Company outsourced IT support. Professional Training & Certifications Project Management – NHCC | Six Sigma Green Belt Certified – Carlson Companies | Dale Carnegie Training – Carlson Companies | ITIL Certification – Carlson Companies | Microsoft Office Applications – Carlson Companies
Websites, IT & Software
ITIL
Microsoft
Microsoft Project
Troubleshooting
VoIP
75 $
Simanta Choudhury
BASIC
Digital marketing, Customer service specialist Simanta Choudhury, Websites, IT & Software
SHIMANTA CHOUDHURY Language-English Hindi Assamese Bengali CAREER OBJECTIVE To work in a creative and challenging atmosphere where I can grow to the best of my potential to utilize and improve upon my skills while being resourceful innovative and a team facilitator ACADEMIC QUALIFICATIONS- Graduation BCA in IT Infrastructure from Mahatma Gandhi University TECHNICAL SKILLS Platform known: • Windows 7, Windows 8. • Windows Server 2008, 2012. • Linux, Solaris. • MS office. • Hardware & networking. • CCNA, Cloud computing • wireless network administration KEY SKILLS • Punctual and well presented. • Able to work individually or in a team. • Open minded and non-judgmental. • Decision Making • Analytical and diagnostic skills -Digital marketing 101 certified by Simplilearn. -The foundation of digital marketing certified by Google. WORK EXPERIENCE- Sutherland Global Services Designation: Technical Consultant Duration 1 year Responsibility- Provided technical support to end-users and corporate user on prop Responsibility rietary software and applications including networking OS installation basic usage and appropriate service level to warranty. Performed troubleshooting techniques over the phone to identify and resolve the issues. Established patterns to reoccurring issues and provides input to development teams. LAST ORGANISATION Accenture Solution Pvt Ltd Designation: Digital ads operation Associate Duration- 2 years Responsibility- • Traffic ads such as campaign launch creative rotation media plan creating strategy DCM double click. • After successfully traffic the whole task perform again self QA to maintain high accuracy and forward the task to SME level • Proficient with Microsoft office excel & macros/pivot tables • Advance proficiency with word processing and business software Microsoft excel & suit. • communicate through slack within the team and client side • Used Jira as main tool to send and receive task data (excel sheet). • Closely working with Campaign Management & account manager team • Communicate regularly and effectively with other departments within the company and with client to ensure business is maximized and issues are resolved effectively. • Responsible for traffic all the task on time which present on queue so that task successful deliverable on time.
Websites, IT & Software
Digital Marketing
Troubleshooting
VoIP
Windows Desktop
YouTube
12 $
Rodney Bey
BASIC
Desktop Support Technician Rodney Bey, Websites, IT & Software
RODNEY BEY CHARLOTTE, NC US CITIZEN SUMMARY: • Desktop Support Analyst with technical, customer service and troubleshooting repair expertise. • Team player who is flexible • Reliable and adaptable to dynamic fast-paced environments. • With 11+ years of Customer Service and 10+ years of IT Experience • REMOTE Environment HOME OFFICE experience is 5 years CERTIFICATION: • A+ • Network+ • MCP Certified • HP Workstations and Laptops Certified SKILLS: • Tier 1 and Tier 2 Level IT support • Expert in Break/Fix Computer Repair • VMware VDI Administration ( Installs, profiles, password, sessions, connectivity and entitlements ) • Server Administration = Exchange and Active Directory ( profiles, passwords, connectivity etc. ) • Citrix Receiver Administration ( Installs, profiles, passwords, connectivity etc. ) • Exchange ( OUTLOOK ) Administration ( profiles, passwords, connectivity etc. ) • Advanced knowledge/experience with Office 365 platform • Proficient in Apple OS and hardware support • Advanced in TCP/IP, VPN, LAN and WAN • Customer Service Expert • Advanced in Microsoft Applications (WORD etc.) • Adobe and Adobe Flash proficiency • Advanced in SCCM, Migrations, Backups , and Deployments • Advanced in Windows 7, Advanced in Windows 8, 10 • Advanced at Outlook, Exchange and Skype • Proficient in Norton Antivirus software • Advanced in Imaging, Skilled in Application Support • Executive Support Expert • Advanced in Active Directory and Network Concepts • HP Accredited Platform Specialist ( Commerical Desktops, Workstations and Laptops ) • Advanced in Remedy, Service Desk and Servicenow Tracking Systems • Skilled in Mobile Devices ,Very Versatile, Very Dependable and a Very Fast Learner PROFESSIONAL EXPERIENCE: DESKTOP SUPPORT TECHNICIAN WITH DRIVING 01/2012 TO Present BARRISTER GROBAL SERVICES, INC. • This is an on-going Contracting position providing Tier 1 and Tier 2 IT support • Provided Tier 1 and some Tier 2 level IT support to all personnel within the business • Working with Windows 7, 8, and 10 for 5 years • Configured, migrated, deployed and set up all new PCs, responds to and resolves problems, addresses ad-hoc requests and assists with researching and testing new hardware and software products • Working on Desktops, Laptops, Networking equipment, printers, mobile phones, etc. • Driving to businesses and residences solving all computer related problems • Paid by the JOB only I work here when I am not on a permanent or temporary assignment SENIOR HELP DESK ANALYST 01/2017 TO 03/2021 DUKE ENERGY – CHARLOTTE, NC • Provided Tier 1 and Tier 2 phone, email and remote Technical Support • Used Service Now ticket system to document details of each incident • Fixed 50+ calls a day everyday of various problems including Applications Laptop, Desktop, Printers, Desk Phones, Cell phones, Main Frames etc. • Working with Executives and Warehouse employees • Doing Deployments, Imaging, Refreshes on a regular basis DESKTOP SUPPORT TECHNICIAN WITH DRIVING 05/2015 TO 12/2016 UPS, UNITED PARCEL SERVICE OF AMERICA, INC. - CHARLOTTE, NC • Provides support activities in an assigned area. Tier 1 and Tier 2 level IT support • Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems. • Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective. • Provided 6 months of Apple OS Support ( Installing , re-imaging and troubleshooting ) • Assist users to resolve computer related problems such as inoperative hardware or software. • Travel is required using my personal vehicle to provide Technology Support for Customers and to support CLIENT’S Core Technology solutions, CLIENT’S Small Package, Freight and SCS locations to supporting CLIENT’S technology infrastructure. • Working various shifts when needed due to vacation coverage or planned weekend upgrades DESKTOP SUPPORT TECHNICIAN 11/2013 TO 03/2015 PIEDMONT NATURAL GAS – CHARLOTTE, NC • Provided Tier 1 and some Tier 2 level IT support to all personnel within the business. • Installed software, modified and repaired hardware and resolved technical issues. • Provided some application support (password resets, profile changes, software changes, and server updates) for 100's of applications such as Citrix, Vented, Exchange, Rumba/Scope etc. • Supported and maintained Piedmont's client computing environment for all mobile and network attached devices. • Configured, migrated, deployed and set up all new PCs, responds to and resolves problems, addresses ad-hoc requests and assists with researching and testing new hardware and software products. • Remotely connected into Client PC's using BOMGAR Remote software to solve any and all PC, laptop, printer, software, and network issues for all Internal Employees and customers. • Closely worked with Piedmont's technology vendors and internal IS support departments to help solve any Break/Fix issues that comes along. • Demonstrated excellent customer service and courtesy with customers at all times. TIER 1 ANALYST HELP DESK / DESKTOP SUPPORT 01/2013 TO 11/2013 TIME WARNER CABLE INC – CHARLOTTE, NC • Installed software, modified and repaired hardware and resolved technical issues. • Responsible for receiving customer support requests via phone and email from TWC employees and contractors globally in a fast paced environment. • Leveraged troubleshooting skills, documentation, and on the job training to document, resolve or escalate these support requests for the three hundred plus applications running in the TWC Data Centers. • Use basic and advanced troubleshooting techniques to resolve or route issues pertaining to email problems or features, network connectivity, personal computer problems, and application problems for the TWC employee and contractor customer base. • Used the Service Desk ticket system to document and route support case to the appropriate group(s) who can assist in resolving the issue. Expects a case load of approximately 60-80 cases per day. DESKTOP SUPPORT ANALYST 02/2012 TO 12/2012 WELLSFARGO BANK – CHARLOTTE, NC • Responsible for the deployment and desktop support for the Wachovia Bank -Wells Fargo Bank computer systems conversions (hardware and software). • Responsible for the complete Migration of the Executive Laptops and Desktops from Windows XP to Windows 7 using the Microsoft Deployment Tool ( MDT, .vbs scripts and easy transfer tool ) for 1,100 computer systems • Moving all data including all applications and fixing all problems. • Installed software, modified and repaired hardware and resolved technical issues. HELP DESK AND DESKTOP SUPPORT TECHNICIAN 01/2008 TO 11/2011 INFORMATION CONTROL SYSTEMS INC – CHARLOTTE, NC • Supported 500-700 users and 1,500-2,500 complete computer systems both desktops and laptops including software, monitors, printers, scanners, fax machines, copiers, routers, servers, and switches in a 5 building hospital environment with over 100 outside clinics. • Provided computer hardware/software installation, maintenance, server maintenance, trouble ticket resolution and root cause resolution maintaining all computer systems. • Troubleshoot, diagnosed and repaired all technical issues such as basic network connectivity, reset passwords, imaging, backup and restore initiatives. • Supported and maintained all servers within the network. • Used Active Directory to solve password / login issues only. • Remotely connected to users using Dame ware/PC Anywhere to solve Tier 1 problems. • Used Ghost to image and/or reimage computer systems over the network or at the user's desk. • Provided over the phone and onsite break/fix solutions on all devices and simple networking issues. • Used Remedy Ticket Tracking System and the knowledge database to help track and solve trouble tickets in a timely manner with professional customer service at all times. • Utilized Microsoft Windows XP, Vista and Windows 7. • Resolves 30-50 calls a day on average that needs technical resolution of Tier 1 and some Tier 2 issues. COMPUTER TECHNICIAN / TECHNICAL SUPPORT 01/2005 TO 11/2007 PC4 INC – CHARLOTTE, NC • Installed, Tested, and Built, Deployed Desktops, Laptops, Printers, Monitors, Phone Systems, Microsoft Applications and POS Equipment. • Supplied Technical Support (Phone & Face-Face assistance) for all equipment. • Co-Supervised a 1,500 complete computer system deployment including 1,500 printers in 10 different locations. • Increased production output from 5 desktop computer installs a day to 10-12 installs a day by eliminating waste. • Tier 1 and Tier 2 phone support on 50 calls a day on average. EDUCATION: Associate of Applied Science: Electronics / Computers DeVry Technical Institute - Woodbridge, N.J. 1979 Coursework in Information Technology and Computer Applications Associate of Applied Science: Computers TECHSKILLS, Inc. - Charlotte, N.C. 2007 Coursework in Computer Science and Engineering
Websites, IT & Software
Active Directory
Microsoft Exchange
Troubleshooting
BMC Remedy
25 $
Abhishek Gupta
BASIC
Desktop Support Engineer Abhishek Gupta, Websites, IT & Software
1) I have good technical knowledge and experience on managing client operating system services & Networking Nodes . 2) I'm able to resolve all system related issues on client operating system e.g DNS resolution, DHCP, Print issues etc. 3) Maintaining and proactively updating IT asset inventory. 4) Co ordinating with vendors for any new setup installation and for any issue related to IT hardware & software. 5) I have excellent virtual working capabilities. 6) Decent communication skills and ability to learn & adapt to new technologies. 7) Providing first level of support to IT incidents for Operating system machines, IT infrastructure, Printers, AV setup, IT Devices and Network connectivity issues. 8) I have excellent expertise to address users IT tickets and providing resolution within SLA. 9) Performing maintenance activity for CCTV, AV Setup, and systems. 10) installation & configuration of Operating system, Email clients software , office 365, & G suite Administration. * I have 1 year experience in Technical role as a Desktop support engineer. In my past working experience I work with corporate and hospitality industry I also completed some freelancing projects for my clients. I learn & attain a lots of new skills from my previous work experiences in IT role Now I"m looking for a chance to apply my technical expertise and creative problem-solving skills at an innovative company like this one.
Websites, IT & Software
Network Administration
Windows Desktop
IT Transformation
Troubleshooting
Office 365
29 $
Hector Vargas
BASIC
Desktop Support Hector Vargas, Websites, IT & Software
Hector Guillermo Vargas Objective: A trustworthy and intelligent Information Technology professional ready to take on new/similar tasks. Seeking a position in where I may contribute to the success of my company with my education, skills and excellent work ethics. Education: Associate of Science – Computer Network Systems ITT Technical Institute - San Dimas, CA Graduation Date: November 29, 2009 GPA 3.63/4.0 Certifications: CompTIA A+ Qualifications: o Hands-on experience with hardware/software troubleshooting & diagnosis. o Excellent customer service skills. o Skilled with resolving networking issues. o Able to work well in a team environment. o Great interpersonal skills with management, end-users & co-workers. o Well versed with Network Operating Systems. o Experienced working with Ticketing Software (service-now, sccd, etc.). o Able to follow written and verbal instructions well. o Detail oriented with great analytical skills. Work Experience: Artech/Caremore Health Cerritos, CA Deskside Support Rep. Dec. 21, 2020 to Jan. 26, 2021 o Imaged and prepared PC’s with Windows 10 for deployment. o Traveled to remote clinics and performed PC refresh with data transfer. o Communicated professionally with end users. Artech/Amtrak Los Angeles, CA Deskside Support Jul. 15. 2019 to May 29, 2020 o Imaged, Diagnosed, & Troubleshot Windows 10 on company laptops & desktops. o Troubleshoot, diagnose & resolve hardware, software & connectivity issues. o Coordinated with outside vendors for warranty repairs. KForce/Kaiser Permanente Downey, CA PC Technician Jun. 16, 2016 to Jan. 03, 2017 o Imaged Laptops & Desktops with Win7. o Transfer User Data from old to new PC’s. o Install, Configure, & Test all applications on Win7 PC’s Intratek Computer/County of L.A. DPSS Irvine, CA/Various Locations in L.A. County Desktop Support Technician Jan. 19, 2016 to Jun. 13, 2016 o Hardware Troubleshooting o Troubleshot Microsoft Office o Network Connection Troubleshooting P. Murphy & Associates/UCLA Health System ISS Burbank, CA/Westwood, CA Desktop Analyst Feb. 4, 2014 to May 2, 2014 o Performed Windows 7 upgrades/Tier 1 desktop support for UCLA Medical Center. o Maintained status of hardware and equipment with an online ticketing system (Service-Now). o Troubleshot, upgraded, installed, supported hardware and software on-site for clients. CC-OPS/Southern California Gas Company Culver City, CA/Monterey Park, CA Desktop Technician April 22, 2013 to Jan. 31, 2014 o Responsible for imaging Windows 7 on laptops/desktops & installing required user software. o Experience with installing/configuring Citrix, SAP 7.20, VPN software, and Office 2010. o Knowledgeable in troubleshooting Microsoft Office and Windows profile issues. Pomeroy IT Solutions/Southern California Edison Hebron, KY/Rosemead, CA PC Technician (Deployment) March 28, 2011 to Aug 01, 2011 o Performed daily remote installs of Microsoft Office 2010, Microsoft Windows XP SP3 & SAP 720. o Resolved any installation issues by troubleshooting efficiently & diligently. o Setup PC workstations for new hires and employee transfers. American Paper & Plastics Inc. El Monte, CA IT Tech Intern Jan. 14, 2010 to Apr 2010 o Assisted Director of IT in various daily tasks (Installed OS, setup PC workstations & basic PC’s maintenance). o Created a chart of network information and created a network diagram. o Troubleshot network and workstation issues. References: Upon Request
Websites, IT & Software
Office 365
Troubleshooting
Windows Desktop
52000 $
Isaac Maple
BASIC
Isaac Maple- Network Engineer III Isaac Maple, Websites, IT & Software
Dynamic network engineer with 11+ years of hands-on experience in implementing, monitoring and troubleshooting network communication systems. Thriving in fast-paced environments and seeking to transpose skills and expertise acquired as a NOC engineer to foster company efficiency and productivity. HIGHLIGHTS • Expertise in VOIP, Data, Networks, Servers, Wiring, Access Control, Surveillance, Data/Voice/ Physical Security, Application and Desktop support. • Lead Tech for Project Reliant (conversion of 1.2 Million assorted POTS, VOIP and DS3/OCX carrier level lines from Sprint Service to Suddenlink Service & Control). • Successfully collaborated in the launch of new Suddenlink Rate Centers. • While at FRC Technologies, instituted an Asset Tag System to keep track of all IT devices, and created a yearly budget that cut Legacy IT Costs by 300%. CORE COMPETENCIES Software: Microsoft Office Suite 2000+, Acronis, ShadowProtect, Microsoft Dynamics GP, PXE, Synapse, Novell Netware Suite, NextGen EMR, AS/ 400, Avast, Eset, VMWare, Quickbooks, PGP, TrueCrypt, Intergy, Hyper- V, Remedy Ticketing System, NetCool. Operating System: Windows 98, Windows ME, Windows 2000,XP, Vista, 7, Server 2003, Server 2008 & R2, Server 2012, Linux (Fedora and Backtrack), Mac OSX, SCO v5 Unix. Networking: Cisco, Juniper, Redback, Actelis, Zyxel, Tellabs, Nokia, Bigband, F5, CIENA, BTI, Alcatel Lucent, Adtran, AFC, Calix
Websites, IT & Software
Enterprise Architecture
Network Administration
Network Security
Troubleshooting
Windows Server
55 $
Lance Alexander
BASIC
Network Engineer Remote Lance Alexander, Websites, IT & Software
Education • Attended Rochester Institute of Technology for a Master’s degree in Network and Systems Administration online. • Empire State College, Corning NY. Online Bachelor’s Degree in Science, Mathematics, and Technology May of 2016 focused in Network Administration. • Corning Community College, Corning NY. Associates Degree in Computer Information Science on August 10, 2014 concentration in Computer Networking. Presidents list 2013, Deans list 2014. Horseheads High School, Horseheads NY • Diploma from GST BOCES in Computer Networking Technology in 2006. • Diploma in June of 2006, Honor Roll 2005. Courses Include: • Computer Operations and Security • Data Communications and Network • IT Network Operations • Human Computer Interaction • Implementing, Managing and • Operating Systems • Maintaining a Network Infrastructure • Database Systems • Network Infrastructure Administration • Data Structures • Project Management for IT IS. • C/C++ programming • Routing and Switching Protocols • Computer Essentials and Concepts • Object Oriented Problem • Networking Fundamentals • Discrete Mathematics • Object Oriented Systems Analysis and Design • Advanced OOP • Emerging Computer and Network Technologies • Statistics • Principles of Systems Administration Skills • Experience with server 2008/2012/2016 configuring DNS, DHCP, and active directory for maintenance of small networks. • Adept at configuring managed switches for small to medium size networks for the connection and communication of client updates and port security. • Proficient at configuring and maintaining virtual machines that run server 2012 and windows 10 professional for additional storage capabilities and operation of client services for RIT and at Altisource • Experienced with re-imaging laptops, installing cabling for mobile laptop carts, troubleshooting laptop and desktop software and hardware problems, and printer errors as a Network Technology Specialist with GST BOCES • Adept with Promethean and smart boards, configuring and maintaining small networks, Cisco Network training at GST BOCES which included learning computer networking configurations, routing protocols, hardware/software usage/installation and IP address configuration in college, and GST BOCES • Skilled with Microsoft Office Suite, Photoshop, OpenOffice, and HTML Web Page Design, creating/editing web pages using HTML in college and high school • Proficient with installing Windows Operating Systems: XP, 2000 • Professional, Office, 95, 98, 2000, ME, XP, Vista, Windows 7, Windows 8.1, Windows 10, and Ubuntu in College • Aided a team to create Inforwerx Networking Technology which is run like a business that includes a web page and ID badges for employees/students in high school CompTIA Certification: • Network+ 387722688 Cybrary Micro Certifications • Fundamental System Troubleshooting 2017-03-30 • Open Systems Interconnection Model (OSI Model) 2017-03-31 • TCP/IP 2018-05-01 • Communication and Network Security 2018-05-01 • Network Fundamentals 2018-05-03 • Network Devices 2018-05-04 • Manage a Network Infrastructure 2018-05-10 • IDS/IPS 2018-05-16 Languages • C/C++ • Python • Small Basic • Java • Ruby On Rails • SQL Employment Field Service Technician NTT DATA Services 104 Maple Ave, Ithaca NY, 14850 Oct 2020 – Present Roles and Responsibilities: • Advanced hardware diagnostics • Provide in-warranty hardware break/fix activities on all Dell PC and Laptop models, including but not limited to: • Motherboard replacement • RAM upgrades • Hard drive replacement • Monitor replacement • BIOS upgrades • Firmware updates • Document work accurately in Ticket Management system • Track inventory and orders placed online • Maintain parts depot • Maintain 95%+ CSAT scores • Resolve all incidents with prescribed SLA IT Specialist CemeCon Inc. 315 Daniel Zenker Drive, Building 500, Horseheads, NY 14845 Feb 2020 – Aug 2020 Roles and Responsibilities: • Manage and support Windows Active Directory networking environment • Analyze network traffic using a protocol analyzer • Examine switch and router configurations • Perform basic IPv4 addressing and sub-netting • Support FortiVoice VoIP telephony solution • Management of LanSweeper Network Management system for patch management, inventorying and helpdesk support • Design Dell lease agreement for new network infrastructure needs based on global standardization and local network needs • Support and manage Ubiquiti Unifi Wifi/LAN environment • Ensured network security and integrity through utilizing various monitoring and security tools • Support and troubleshoot IPSec LAN-LAN VPN tunnel and PPTP on-demand services • Working with IT consultant to develop an in-house IT department that meets the global standardization requirements establish by parent company • Maintain network management and database administration • Train non-technical staff on new information systems • Supporting in-house and remote employees by analyzing and troubleshooting network systems and software issues • Assess infrastructure on a regular basis to ensure organizational demands are attained • Liaison between organization and parent companies’ IT personnel • Develop and document IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction • Protect organizational data from outside infiltration through encryption, secure data storage and other necessary means • Assisting with the installation of new hardware and software • Offer suggestions for possible upgrades and changes within the IT department IT Support Engineer Wayfair LLCl 326 Daniel Zenker Dr, Horseheads, NY 14845 Oct 2018 – Jan 2020 Roles and responsibilities: • Providing second and third-level support to Wayfair employees for all IT-related concerns, which includes supporting and troubleshooting technologies such as: Windows 7/10, Windows XP, Windows Server 2008, Active Directory, DNS, DHCP, File/Print Services, Spam/Virus Protection, VOIP telephony, CISCO networking and our own proprietary software ServiceNow • Preparing, repairing and deploying desktop computers, warehouse technologies (such as wired and wireless scan guns, packing stations) and other office equipment • Experience with deploying software\imaging with System Center Configuration Manager added • Maintaining and expanding edge network switch gear • Managing, monitoring and troubleshooting daily batch and backup processes • Helping with the planning and deployment of new and upgraded products • Helping to seek out and implement ways to make a system or process more efficient Network Support Specialist 37 N Harrison St, Johnson City, NY 13790 Oct 2017 – Oct 2018 Roles and responsibilities: • Experience troubleshooting numerous software such as Excelera, Obix, Softlab, Approach, and Office products • Working with ticketing systems of Helpdesk Authority and Cherwell • Experience with imaging Lenovo PC’s of various models with Windows 7 and 10 • Turning on and off services remotely through pstools and other software • Enabling and disabling PC accounts through active directory, installing printers remotely • Troubleshooting remote clients with remote assistance or LanSweeper • Running cat5e and cat6 patch cables from patch panel to switch ports, fluking the switch ports to determine if port if active and running commands to resolve port issues to return connectivity • Maintenance of inventory for the main hospital and all buildings around it through Approach • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, PC that have authorized access to the network. • When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team members. • Develop trends by monitoring and analyzing incoming calls, problems and support requests. Notify team leads of any executive related incidents or requests for superior level care and discretion. Altisource Desktop Support Specialist 1093 Clark St Bldg 257, Endicott, NY 13760 Aug 2016 – Sept 2017 Roles and responsibilities: • Re-imaging Optiplex 740, 745, 755, and 760 hard drives for redeployment, installing cabling for in use workstations, troubleshooting laptop and desktop software and hardware problems through remote access applications, printing errors, skilled at reconfiguring and installing Cisco IP Communicator Soft Phones, configuring and maintaining small networks, as well as Troubleshooting locations MDF and IDF for continual network connectivity. • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that have authorized access to the network. • When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member. • Develop trends by monitoring and analyzing incoming calls, problems and support requests. Notify team leads of any executive related incidents or requests for superior level care and discretion.
Websites, IT & Software
Active Directory
CompTIA
Network Administration
Troubleshooting
Windows Desktop
120000 $
Dominic Brown
BASIC
Desktop Support Dominic Brown, Websites, IT & Software
• Well-versed in communication software for end users to work remotely such as but not limited to Avaya, Skype, Teams, and Zoom • Create, maintain, and update Active Directory (AD) user/computer accounts and update group policy • Proficient in handling sensitive information following district policy and procedures • Responsible for inventory of technology equipment: server rack, teacher/student computers, and copiers and reporting weekly data • Provide end user support using ticketing system, dispatching, and escalating technology work tickets • Ensure hardware and software compatibility by ordering products and assists with the distribution and installation of these products in alignment with the IT Department procedures. • Image, configure, and install systems issued to staff/students, surplus of retired systems, and keeping OS and software up to date and secured • Provide end user support to resolve technical problems to the general public, staff members, parents’ and administrators • Maintained computer desktop and laptop within the district environment by analyzing requirements, resolving problems, and installing hardware and software solutions • Installed, configured, tested, troubleshoot, update monitored and maintained hardware, software, and connectivity to ensure proper operations and security. • Performed analysis, diagnosis, and resolution of complex PC problems for a variety of end users, documenting and implementing corrective solutions • Provided issue resolution support to ensure the stability, integrity and efficient operation of the client network
Websites, IT & Software
Active Directory
CompTIA
Microsoft
Office 365
Troubleshooting
25 $
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