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Courtney Thompson
Business Systems Analyst / Programmer Analyst Courtney Thompson, Websites, IT & Software
Experienced Information Technology leader with over twenty (20) years of proven experience in Project Management, Software Development, and Procurement Management, leading and motivating cross functional teams. SKILLS ● Project Management ● Software Development Life Cycle (SDLC) ● Agile/Hybrid Methodology ● Procurement Management ● Requirements Gathering and Documentation ● Managing Cross Functional Teams ● Drupal Based Website Development ● Structured Query Language (SQL) ● Excellent Communication Skills ● Incident Management ● Google Analytics ● Power BI and Business Intelligence ● Microsoft Office Suite, Projects, and Visio ● Programming languages such as Visual Basic, Visual FoxPro, Python, COBOL, INFORMIX, C++, JavaScript, and C ● Relational Databases (INFORMIX, ORACLE, and MySQL) ● SQL Scripts and Stored Procedures ● Knowledge of Jira ● Drupal Content Management Framework (HTML, PHP, JAVA, and CSS) PROFESSIONAL EXPERIENCE Technical Advisor Concenrtix Canada 2021 – Present ● Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems ● Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products ● Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Programmer Analyst Betting, Gaming and Lotteries Commission 2010 – 2021 ● Managed all software related development/maintenance matters within the company, including supervising temporary Programmers, change requests, writing SQL Scripts and programming ● Gathering and documenting Stakeholder, Transition and Solution requirements from the Business and Support Units, to enhance the existing Gaming Management Information System (GMIS) ● Developed test plans and cases to perform unit, integrating tests and User Acceptance Test (UAT) ● Managed all UAT sessions with Stakeholders and migration of changes into the production environment ● Develop RFIs, RFPs and RFQs for projects Projects managed/delivered: ● Successful implementation of the Company Website and Intranet using Cross Functional Teams consisting of external Vendors and End Users from various Divisions within the Company. Both sites were developed on Apache Servers and the Drupal Content Management Framework (HTML, PHP, JAVA, and CSS) ● Successfully implemented the Cloud Based Off-the-Shelf Case Management System, which improved turnaround times of Investigations and increased accuracy and efficiency in reporting ● Managed the development and implementation of the On-Premises Interim Gaming Management System (IGMIS), replacing the existing Legacy GMIS System. This project consisted of End Users from the core Business Units and an external Software Development Company ● Successful implementation of the ID Printing project within the Company. This system was also integrated with the existing Gaming Management System (GMIS) and Access Control System Senior Information Technology Auditor eGOV Jamaica Limited 2005 – 2007 ● Developed and executed audit plans which improved controls in physical and logical security, policies and procedures, and business process flows ● Participated in internal audits to ensure compliance with the policies set forward by the organization, laws and regulations, which could have significant impact on Information Systems and operations ● Performed audits to ensure adequate Information Technology General Controls (ITGC) were in place ● Created and updated work paper files or audit documents, which captured the timing of the audit, procedures performed, evidence collected, significant matters and conclusions ● Performed follow audits and assisted External Auditors when required Senior Business Systems Analyst eGOV Jamaica Limited 2001 – 2005 ● Developed the Asset Tax Compliance Module, which assessed taxpayer compliance ● Maintained various modules, based on taxes collected by the Government, within the Income Tax and Compliance System, inclusive of taking part in enhancement projects ● Developed and maintained System/Program Requirements Specifications ● Managed and conducted unit, systems, integration, and regression testing on changes to the system ● Coded data fixes and stored procedures using SQL ● Supervised Junior Programmers on projects or assignments Assistant Manager/Systems Supervisor Registrar General’s Department 2000 – 2001 ● Managed/maintained their existing IT Infrastructure with projects such as physical server upgrades, installation and upgrading of software on servers and physical network expansion, when necessary ● Managed Contracts/Service Level Agreements (SLA) with Vendors and Contractors ● Managed the ordering and storage of IT related supplies/consumables and equipment ● Acted as IT Subject Matter Expert on the Birth Death and Marriage System (BDMS) project team, which developed and implemented that system. This company-wide project resulted in the relocation and expansion of the server room, implementation of a new BDMS application, and installation of the building UPS and generator. New job positions were also created to improve data processing and collections. Overall, the project resulted in improved efficiency and cost reductions when providing service(s) to customers ● Supervised System Support Officers in their duties of providing helpdesk services, User support of hardware and software, and basic computer repairs/upgrades EDUCATION (Both degrees meet Canadian standards by the World Education Services Assessment # 3855974IMM) Master of Science in Management Information Systems - June 2013 University of Technology, Jamaica • Project Management Specialization • Published research paper at Americas Conference on Information Systems (AMCIS) “Evaluating the Performance of Government IT Projects in the Caribbean: Beyond the Traditional Approach” Bachelor of Science in Computer & Information Sciences - December 1998 University of the West Indies Supervisory Management - October 2020 Mona School of Business, University of the West Indies Preparation Course for Certified Associate in Python Programming - April 2018 Nash Partner Training Business Intelligence and Power BI - July 2018 EduCentres Information Services Limited ITIL Version 3 Certification - March 2017 ITSM Academy Inc. Government of Jamaica Procurement Procedures - August 2012 Management Institute for National Development (MIND) Certificate in Project Management (PMP Prep) - December 2010 Mona School of Business, University of the West Indies Advanced Web Page Designs using HTML, and E-Commerce - September 2003 Jamaica Computer Society Informix Programming and Structured Query Language (SQL) - June 1998 Blue Cross of Jamaica
Websites, IT & Software
Visual Foxpro
Software Development
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