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PROJECT PARAGON I.T SERVICES Project Paragon, Websites, IT & Software
Project Paragon is a group of skilled, experienced and Certified freelance IT Professionals, our team currently supports Desktops including maintenance and configurations, VoIPs via UCaas and Asterisk PBX, Network Configuration and Administration/Support for small business and enterprise level, we offer the lowest rates in the freelance market especially for starting companies. Please beware of fake identities pretending to be part of our team, if you are an interested client, please refrain from discussing with an individual.
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Digital marketing, Customer service specialist Simanta Choudhury, Websites, IT & Software
SHIMANTA CHOUDHURY Language-English Hindi Assamese Bengali CAREER OBJECTIVE To work in a creative and challenging atmosphere where I can grow to the best of my potential to utilize and improve upon my skills while being resourceful innovative and a team facilitator ACADEMIC QUALIFICATIONS- Graduation BCA in IT Infrastructure from Mahatma Gandhi University TECHNICAL SKILLS Platform known: • Windows 7, Windows 8. • Windows Server 2008, 2012. • Linux, Solaris. • MS office. • Hardware & networking. • CCNA, Cloud computing • wireless network administration KEY SKILLS • Punctual and well presented. • Able to work individually or in a team. • Open minded and non-judgmental. • Decision Making • Analytical and diagnostic skills -Digital marketing 101 certified by Simplilearn. -The foundation of digital marketing certified by Google. WORK EXPERIENCE- Sutherland Global Services Designation: Technical Consultant Duration 1 year Responsibility- Provided technical support to end-users and corporate user on prop Responsibility rietary software and applications including networking OS installation basic usage and appropriate service level to warranty. Performed troubleshooting techniques over the phone to identify and resolve the issues. Established patterns to reoccurring issues and provides input to development teams. LAST ORGANISATION Accenture Solution Pvt Ltd Designation: Digital ads operation Associate Duration- 2 years Responsibility- • Traffic ads such as campaign launch creative rotation media plan creating strategy DCM double click. • After successfully traffic the whole task perform again self QA to maintain high accuracy and forward the task to SME level • Proficient with Microsoft office excel & macros/pivot tables • Advance proficiency with word processing and business software Microsoft excel & suit. • communicate through slack within the team and client side • Used Jira as main tool to send and receive task data (excel sheet). • Closely working with Campaign Management & account manager team • Communicate regularly and effectively with other departments within the company and with client to ensure business is maximized and issues are resolved effectively. • Responsible for traffic all the task on time which present on queue so that task successful deliverable on time.
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Network Engineer Mike Kielar, Websites, IT & Software
Experienced in IT engineering, management, project management, managed services, operations and consulting. I started as a small office consultant and worked my way up to leadership roles for large corporate or service provider networks.
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Experienced Telecom/Telephony candidate Kari Flor, Websites, IT & Software
Katrina Marie Flor LinkedIn • Zimmerman IT Program Manager/Telecom Manager/Project Manager Innovative and insightful professional with extensive experience in Telecommunications and Information Technology management. Noted for skills in organization, written and oral communication, project management, critical thinking, contract management, vendor management, troubleshooting, problem analysis and resolution, customer service and personnel management/training. Proficient in fulfilling/resolving customer requests and complaints by utilizing best practices and standards to enhance efficiency of IT deliverables. Adept at forming and maintaining strong business relationships with industry players and key stakeholders of diverse backgrounds, cultures and from various professions and technical levels. Technical Proficiencies - Platforms/Apps/Tools: PBX and ACD (Contact Center): • Avaya Aura architecture: Communication Manager (Unified Communications with advanced conference calling, contact center applications, E911 and mobility features using one-X and Equinox,), Session Manager Application Enablement Services, VoIP using SIP, Call Center Elite (Omnichannel) and many other features, functions, and services. • Mitel/InterTel • Siemens/ROLM HiCom ITSM: BMC Service Desk Express (SDE)/BMC ServiceNow, Layton ServiceDesk TEM: Calero-MDS VeraSMART, OVATION, Tangoe Mobility MDM: AirWatch Service Provider portals for Cellular, Voice and Data Network services (billing, usage, trouble reporting, etc.): AT&T, Windstream, CenturyLink, Verizon, AT&T Mobility, Verizon Wireless, etc. VoIP/QoS knowledge along with standard VoIP protocols - H.323, H.248, SIP, MGCP, SCCP Omni-channel solutions Career Experience: KRG Technologies - Valencia, CA 02/2021 – 06/2021 Contract / Project Manager Reason for leaving: Completed assigned migrations/projects for client. Migrate government contact center infrastructures to the Genesys Engagement Platform, PaaS, in the cloud. • Proactively identify and mitigate risks & issues (including escalations) for delivery of the program. • Ensure project planning [Time/Schedule/Resource/Cost] are prepared/reviewed and adhered for successful completion. • Lead/manage/develop and engage the team. • Manage key Program Partner’s and Stakeholder’s interests for smooth integration and implementation of the program and achievement of its objectives. • Plan and ensure integration management (Solution) to meet the program objectives and deliverables. • Technical documentation. Olympus Corporation of the Americas - Brooklyn Park, MN 04/2006 – 08/2020 Manager – Telecommunications Reason for leaving: Company outsourced IT support. Managed daily IT activities at several domestic and international sites as well as troubleshooting and resolution of hardware/software, media, data, and service issues to ensure smooth running of operations. Directed projects while ensuring compliance with strategic business requirements to maintain on-time completion and delivery. Evaluated products and information systems and services to maximize satisfactory resolution of customer requests/needs and complaints. Devised guidelines for performance compliance with standards. Outlined and executed measures to adequately reduce costs. • Managed service provider orders and telephony systems as facilities were being built or remodeled as employees were relocated to and existing facilities were closed. • Cultivated and fostered channel, manufacturer, and service provider relationships. • Developed and implemented processes and procedures augmenting continuous improvement. • Provided vision and guidance for enterprise voice and collaboration roadmaps, assesses emerging technologies, and provides strategic leadership for organization. • Inspired guidance and support for product and service development and implementation including Unified Communications, Contact Center • Participated in back up support to the team’s analysts and managers. • Responded to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support. • Facilitated change control for telecommunications. • Worked closely with other departments to implement cross discipline synergies and implement significant enhancements. • Served as technical expert and escalation point for the Network and Telecom Teams. • Guided staff, consultants, and contractors on network and voice related activities, ensuring priorities are clear and tasks are understood, assigned, and tracked to completion. • Hired, developed, evaluated, and made authoritative recommendations in employee performance. • Mentored, coached, and supported the professional development of junior staff members and ensures their continued training on technologies and tools. • Reviewed, evaluated, and participated in the Request for Proposal (RFP) process to identify network services and voice solutions that adhered to agreed standards for telco/telecom service orders. • Maintained professional and technical knowledge by attending conferences and workshops and reviewing technical publications. • Troubleshot telecom hardware and software applications, telephones, laptops/desktops and cellular to resolve operational issues and restore services. • Accountable for budget management, assuring that resources are obtained and used efficiently and effectively in the accomplishment of the organization’s objectives. • Spearheaded processes with vendors to ensure optimized inventory tracking and invoice processing. • Oversaw the working of tickets received in the ticketing system to resolve telecom issues, receive telecom orders, and provide customer support. • Worked with vendors to negotiate contracts, ensure service levels are met and the staff has a thorough understanding of products, services, and future platform roadmaps. • Accurately controlled inventory of voice and data circuits/services, including PRI’s, T1’s, analog trunks, SIP trunks, broadband, MPLS, etc. Carlson Companies, Inc - Minnetonka, MN 06/1988 – 03/2006 Telecommunications: Team Lead, Project Lead, Senior Technical Analyst, Analyst, and Coordinator Reason for leaving: Company outsourced IT support. Professional Training & Certifications Project Management – NHCC | Six Sigma Green Belt Certified – Carlson Companies | Dale Carnegie Training – Carlson Companies | ITIL Certification – Carlson Companies | Microsoft Office Applications – Carlson Companies
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