Hire Web Search freelancers in India

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Shekkar Galinki
India, Hyderabad
Process Developer Shekkar Galinki, Data Entry & Admin
Shekar G Process Developer Creative and versatile Customer Service professional with 1 year hands-on experience in dealing with customers, both to their satisfaction and that of the company’s. Able to research and resolve problems before they become crises, as well as troubleshooting product delivery and quality issues. Moreover , i am eager and willing to to commit my self to improve my existing skills as well as to explore and acquire new skills. WORK EXPERIENCE 01/2015 – 12/2017 Process Associate Selectsys America Hyderabad Selectsys America Ina is a global insurance solutions provider which will help customers to get property insurance quotes. Expertise in collection operations including business information from clients against pending/ unpaid bills by providing advice on the various available payment options. Reviewing applications to send to eligible and appropriate carriers , following up to ensure timely receipt of quotations and policies. Following up on cancellation requests to carriers to ensure accurate and timely resolution. 01/2018 – Present Quality Analyst/Chat Support Genpact Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive Lead process improvement projects that helped operations meet and exceed quality standards and streamline processes to reduce cost. Audited weekly associate work for accuracy and gave constructive criticism on how to improve the work processes. Aim to resolve issues on the first customer interaction by being proactive support to customers through chat. Track and update stats for entire team including: number of calls, number of chats, number of right party contacts, lead created percentage, etc. EDUCATION 06/2009 – 05/2013 B.Tech Gopal Reddy College of Engineering & Technology Hyderabad EEE SKILLS Process Enhancement Re-working the process to decrease the number of delinquent accounts. Monitoring quality & quantity and setting up new methods for improving production time. Handling Technical calls , Online chats and e-mail support. Highly critical thinker with effective researching skills proven through work experience in insurance. Flexible team player who prospers in a fast-paced work environment based on past experience in balancing a full course load with quality & quantity as high priority. ACHIEVEMENTS Earned a promotion from an entry-level position to quality specialist for my department. Spearheaded an initiative to boost customer interest in the property insurance , resulting in a full 20% increase in quality & quantity of the Invoices. Efficiently resolved many client issues, often earning praise from clients fo
Data Entry & Admin
Customer Service
Customer Support
Data Entry
Email Handling
Web Search
9 $
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