Hire freelance Windows Desktop

Find and hire skilled Windows Desktop freelancers with Wono and get work done on a secure and flexible community-driven platform.
Browse top 30 freelancers by category - to view all resumes click:
Mohammed Rahman
BASIC
United States, New York
QA Lead Analyst Mohammed Rahman , Websites, IT & Software
• 8+ years of professional experience in the field of QA analyst/ Automation Engineer/Software Test Engineer. • Experienced in developing solid test documentation including test plans, test suites, test cases, and test matrices. • Extensively experienced in creating and designing Master Test Strategy Documents, Master Test Plan, • Test schedules Test Cases, Test Procedures and Test Scenarios. • Proficient in writing Test Scenarios, Functional and Integration test cases, Reviewing test cases and Estimating test cases execution. • Experienced in all phases of the Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC). • Ability to apply technical expertise to organize and implement Gray box and black-box test. Experienced in setting up Test environment for automation and database. • Strong Knowledge in performing Smoke, integration, Functional, Regression, System, Acceptance and Usability testing during different stages of the application development. • Ability to Coordinate with different people in Project to keep track of all the bugs and updating the track of the bugs using HP ALM/Quality Center. • Experienced in Analyzing system test requirements, Functionality, Developing Test Plans, Test cases, Preparing. • Test Data and managing them using HP ALM/Quality Center. • Extensively experienced in writing SQL Queries to conduct Back end testing. • Experienced in developing, trouble shooting and customizing Manual as well as Automation scripts using Quick Test Professional/UFT. • Expertise on Automation Testing Tools like UFT/Quick Test Professional (QTP). • Expertise in the Functional and Regression testing of Web applications and its functionalities using UFT/QTP. • Expertise in creating test scripts for UFT/QTP and Regression testing of an application. • Experience in testing Web Services request and response using SOAP UI tool. • Good at interaction with developers, managers and team members to coordinate job tasks. • Excellent analytical, problem solving, communication skills and interpersonal skill. • Self-starter, energetic, highly motivated team player with excellent communication/ problem-solving skills. • Lead QA process daily and maintaining sprint metrics. • Analyze business requirements and converting to technical requirements. TECHNICAL TOOLS: Testing Tools JIRA, HP ALM, Quality Center, UFT, SOAP UI Programming Language Java, Java Script, VB Script, C, C#, XML, HTML, SQL. Database MySQL, DB2, Oracle, SQL Server Operating System Windows, Linux/UNIX Work Experience QA Lead Analyst Sentient Buildings, Hastings-On-Hudson, NY October 2018 to Present Responsibilities: • Self-starter, working on a cross functional/agile team, and drive QA initiatives daily • Developing strong understanding of the commercial real estate business including building automation (BAS) and IoT solutions • Developing a strong understanding of the Neuro platform including feature set and how it is used in the field • Ensuring all quality of Neuro goals are met • Working with product manager, field ops, and development teams to understand the business scenarios, user requirements, feature implementation, and acceptance criteria • Establishing and evolve a QA process that includes test plans, required environments, tools, test cases, execution results, and metrics • Contributing to the user experience (UX) and usability of the software platform • Defining test cases including features covered, description, steps, expected results, and data scripts to be executed • Ensuring proper testing coverage by developing test cases based on the master feature list • Defining entry and exit criteria for the QA environment • Performing QA testing by executing test cases for functional, non-functional, system integration, UAT, and regression • Logging defects in the defect tracking system, Jira, and ensure repeatable steps are documented for developers to re-create and troubleshoot issues • Acting as an approver for the release process to ensure no critical or high defects are open for promotion to UAT • Leading and developing team members to perform the QA function • Defining metrics to support test coverage, defect density, severity, aging, regression, and production defects • Providing weekly status reports on progress and metrics at the completion of each sprint and release • Documenting QA standards and practices ensuring the team is using industry best practices • Defining opportunities to use and implement automation • Researching and introducing tools and techniques to improve the QA process • Contributing to the retrospectives and continual improvement • Analyze business requirements alongside product owner and project managers to convert into technical requirements • Analyze data in backend (Skyspark) to ensure quality data is present in the UI Environment: UFT, SOAP UI, HP ALM, JIRA, SQL, VB Script, Java, HTML, Windows, MS Office, Google Sheets, SLACK, Linux, Skyspark QA Analyst CableVision, Long Island, NY March 2015 to July 2018 Responsibilities: • Developed and executed end-to-end testing plans, regression and user acceptance test plans. • Involved in Project Test plan, Test cases based on software requirement specifications. • Involved in GUI, validations, Flows and Activities designed using Java against backend data. • Participated in requirement walkthroughs and creation of test plan. • Participated in Test Readiness Reviews, as necessary; assisted in the preparation of test estimates and project schedules • Documented test cases corresponding to business and functional requirements manually. • Involved in SQA Analysis, Design, and Testing of the application. • Performed different types of testing Functional, Regression, System, Back-end, UAT and Data Driven testing. • Documented and communicated test results using HP ALM. • Developed detailed Test Plans and Test Cases in HP ALM and executed them. • Created complex SQL queries to test convert data from a non-oracle source. • Performed Functional and Regression Testing in a pre-production environment using UFT. • Created new Automated Test Scripts using UFT. • Used UFT to test the different functionalities in web application using VB scripts. • Developed and executed automated scripts under Hybrid Automation Framework using UFT. • Involved in testing Restful web services using SOAP UI. • Worked with development team to ensure 'testing issues' are resolved on the basis of using defect reports. • Participated in weekly meeting with the management team and walkthroughs. Environment: UFT, SOAP UI, HP ALM, JIRA, SQL, VB Script, Java, HTML, Windows, MS Office. Test Engineer Everyday Health - New York, NY November 2012 to February 2015 Responsibilities: • Created detail Test cases for each test phase to ensure complete coverage. • Participated in creating and reviewing Test Plan, Test Scenarios, and Test Cases. • Analyzed user requirements and functional specifications to create Test Cases and procedures. • Worked with development teams to invest and correct software bugs and deficiencies based on testing results and involved in defect tracking and resolving production logs. • Performed Positive and Negative data testing and Boundary testing. • Performed GUI, Functional, Regression, System, Back-end and User Acceptance Testing. • Worked on Requirements, Test Plan, and Test Lab and Defects modules in Quality Center. • Prepared Test Cases, Procedures and Requirements Traceability Matrix using Quality Center. • Wrote SQL queries for database backend testing, research and validation. • Created and prepared the test data and test scripts in QTP for Data Driven Testing. • Generated automated test scripts for functional and regression testing using QTP. • Participated in test case automation using structured, key word driven framework with QTP. • Interacted with Business Analyst/Users/Developers for gathering requirements. • Maintained meetings with the technical teams and management, developed proper documentation, validated current production environment. • Coordinated with the UAT and Project management teams and performed User Acceptance Testing with the Users. Identified and reported defects through the standard process and documents set up by the project. Environment: HP Quality Center, QTP, MS Office, UAT, VB Script, Java, HTML, SQL, Windows. QA Tester Citibank June 2010 to October 2012 Responsibilities: • Analyzed specification and created test plan, test data, test cases, and test scripts for functional and Regression testing. • Coordinated with the onsite QA team to work on design and develop the Test Strategies. • Conducted Regression Testing on various builds of the application and reported the defects to the developers. • Responsible for tracking defects using Quality Center and making sure that the defects are efficiently passed from one layer to another sting. • Performed negative testing to find how the functions performed when system encountered invalid, unexpected values. • Involved in database testing by writing and executing SQL queries to ensure that data entered has been uploaded correctly into the database. • Tested the interface between database and the application. • Utilized the expertise in VB script to develop QTP scripts. • Involved in manual testing and automated testing using Quick Test Pro. • Worked on the regression automated testing using QTP. • Wrote modification requests for the bugs in the application and helped developers to track and resolve the problems. • Preparation of bug defects report through bug tracking tool. Environment: MS Office, MS Excel, QTP, UAT, JIRA, SQL, Java, VB Script, Quality Center, Windows. Education Bachelor's of Science in Science, St Francis College - Brooklyn, NY 2014 Skills QA (7 years), QTP (7 years), sql (7 years), alm (7 years), JIRA (7 years), UFT, Selenium, SQA, Quality Assurance
Websites, IT & Software
Atlassian Jira
Database Administration
Documentation
Google Sheets
Windows Desktop
40 $
Simanta Choudhury
BASIC
Digital marketing, Customer service specialist Simanta Choudhury, Websites, IT & Software
SHIMANTA CHOUDHURY Language-English Hindi Assamese Bengali CAREER OBJECTIVE To work in a creative and challenging atmosphere where I can grow to the best of my potential to utilize and improve upon my skills while being resourceful innovative and a team facilitator ACADEMIC QUALIFICATIONS- Graduation BCA in IT Infrastructure from Mahatma Gandhi University TECHNICAL SKILLS Platform known: • Windows 7, Windows 8. • Windows Server 2008, 2012. • Linux, Solaris. • MS office. • Hardware & networking. • CCNA, Cloud computing • wireless network administration KEY SKILLS • Punctual and well presented. • Able to work individually or in a team. • Open minded and non-judgmental. • Decision Making • Analytical and diagnostic skills -Digital marketing 101 certified by Simplilearn. -The foundation of digital marketing certified by Google. WORK EXPERIENCE- Sutherland Global Services Designation: Technical Consultant Duration 1 year Responsibility- Provided technical support to end-users and corporate user on prop Responsibility rietary software and applications including networking OS installation basic usage and appropriate service level to warranty. Performed troubleshooting techniques over the phone to identify and resolve the issues. Established patterns to reoccurring issues and provides input to development teams. LAST ORGANISATION Accenture Solution Pvt Ltd Designation: Digital ads operation Associate Duration- 2 years Responsibility- • Traffic ads such as campaign launch creative rotation media plan creating strategy DCM double click. • After successfully traffic the whole task perform again self QA to maintain high accuracy and forward the task to SME level • Proficient with Microsoft office excel & macros/pivot tables • Advance proficiency with word processing and business software Microsoft excel & suit. • communicate through slack within the team and client side • Used Jira as main tool to send and receive task data (excel sheet). • Closely working with Campaign Management & account manager team • Communicate regularly and effectively with other departments within the company and with client to ensure business is maximized and issues are resolved effectively. • Responsible for traffic all the task on time which present on queue so that task successful deliverable on time.
Websites, IT & Software
Digital Marketing
Troubleshooting
VoIP
Windows Desktop
YouTube
12 $
ashok shan
BASIC
desktop support engineer Ashok Shan, Websites, IT & Software
SHANMUGAM.D Client support Engineer Ensono Technology LLP Pvt Ltd Objective: Dynamic and results-oriented IT executive with comprehensive professional skills and over 6years of experience. To take up a challenging and innovative job for which I can effectively utilize my Technical & Functional skills and grow along with the Organization, enhancing my knowledge. Professional Experience Summary:(6+ years) Ensono Technology LLP Pvt Ltd Date:March 2020 to still now Project Profile:Client support Engineer L2 • Providing infrastructure support • Resolving issues using ITIL best practices (Incident/change management) • Monitoring the servers from the Tivoli generated alerts, acknowledging and resolving tickets within defined SLA times through Service Now,InfoPacc Resolve IT. • Added PCs to a new domain; configured network printers; imported email inboxes after an Exchange migration utilizing Microsoft Server 2008, 2012,2016,2019; Exchange 2013) • Linux,unix,server troubleshooting • Managed Cisco PIX, Checkpoint Firewall-1, VPN, wireless access points, switches, phone sys and intranet. • Manage the AWS infrastructure and strategic vendor relationships including development firms • Work with internal teams to create the migration process of legacy systems to the AWS cloud • Work with business unit managers to understand project scope, suggest possible alternatives and document each step of the design • Work with Security division to design and manage IAM roles for users, vendors and other third party vendors • Work with several third party vendors in big data and other areas to support our overall cloud initiative • Working knowledge of programming languages • Configured and worked on Amazon EC2, S3, RDS, ELB, VPC, CloudFormation, CloudWatch, Route53 • Automation: Puppet, Chef, Terraform, Packer • Ticketing Tools: Jira, Service Now.Infopacc • Version Control: Git, GitHub. • Monitoring Tool:DataDog,Solar winds ,BMC Truesight, • Operating System:Windows , Linux • Supporting Tools:Citrix,spectrum,Alteris ISHANT Technologies & Solution OPC Pvt Ltd Date: Aug 2018 to Feb 2020 Project Profile: system Engineer • Implementing Group Policies as per the requirements with continuous tracking. • Ensuring that all IT equipment complies with IT standards and High Availability. • Planning, Scheduling and Documenting Downtime Activity for firmware upgrades. • Managing and maintaining delegation control for 2003, 2008,2012server. • User Account Management – Creating and maintenance of Users and OU and Groups. • Installation and configuring the PFsense and Million firewall and sonic wall firewall. • Providing infrastructure support across the firm • Change management: Create, coordinate and perform change task for hardware issues in servers like hard disk replacement, Memory Module replacement, NIC card replacement, Battery replacement, firmware upgrades, software or patch deployment, server rename, server rebuild. Cold reboot on Blade servers • Create User accounts using Active Directory and assign role-based permission and place them in appropriate groups. • Troubleshoot user accounts and group permissions using Active Directory. • To assure all the servers are up and running fine and are accessible by customers to manage windows server hosted on HP, Dell. ITCONS E- Solutions Pvt Ltd Date: Feb 2016 to Aug 2018 Project Profile: Desktop Support Engineer • Providing infrastructure support across the firm • Change management: Create, coordinate and perform change task for hardware issues in servers like hard disk replacement, Memory Module replacement, NIC card replacement, Battery replacement, firmware upgrades, software or patch deployment, server rename, server rebuild. Cold reboot on Blade servers • Installed and configured Windows Server 2003/2008/2012 –AD, DHCP, DNS Fileserver • Activity management: Task management, change management, monitor server activity logs. Tab Tree Pertaining Technological Solutions Date: Jan 2015 to Feb 2016 Project Profile: project Engineer • Supporting Other Migration Team in Wintel Related Activities. • Installing & configuring IIS Servers Role & supporting Wintel Related activities for Application Team. • Interacting with client for change request. • Coordinate with onsite team to execute the entire essential task. • Successfully completed the ticket within SLA. • Supporting Issues related to Applications/Operating System/ Hardware. • Monitoring and Managing Virtual Machines hosted on VMWARE Server. • Installed and configured Windows Server 2003/2008/2012 –AD, DHCP, DNS Fileserver • Implementing Group Policies as per the requirements with continuous tracking. Educational Background:  B.E inElectronic and communication engineering from IFET College of Engineering in villupuram,with aggregate of 61%, May 2014.  Diploma in Electronic and communication engineering from Padaleswarar Polytechnic College in Cuddalore, with aggregate of 73%, April 2010.  SSLC in Tagore Matriculation Higher Secondary School ,Tindivanam, with percentage of 64%, April 2005  H.S.C in Tagore Matriculation Higher Secondary School ,Tindivanam,with percentage of 53%, April 2008 Extra- Curricular Activities:  NSS cadet A certificate holder and I have Attended the NSS combined annual training camp at 5days special camping program in SAREM  Actively attended the workshop on "Testing of Electronic components and install of DTH” organized by The Department of ECE at PPT college, Cuddalore.  Actively attended Implant Training in Wipro PONDY. General Competence  Flexible and responsible to changing work patterns  Result oriented with good skill and conscious of responsibility  Willingness to learn regularly  Strong Determination and will power to reach the acme of success  Ability to retain resolution focus under pressure Personal Profile: Father’s Name : T.Duraisamy (Late) Name : Shanmugam.D Date of Birth : 10-07-1989 Age : 32 Languages Known : Tamil, English Nationality : Indian Gender : Male Declaration: I hereby declare that all the above particulars are true to the knowledge. (Shanmugam.D)
Websites, IT & Software
Windows Desktop
Active Directory
60000 $
Abhishek Gupta
BASIC
Desktop Support Engineer Abhishek Gupta, Websites, IT & Software
1) I have good technical knowledge and experience on managing client operating system services & Networking Nodes . 2) I'm able to resolve all system related issues on client operating system e.g DNS resolution, DHCP, Print issues etc. 3) Maintaining and proactively updating IT asset inventory. 4) Co ordinating with vendors for any new setup installation and for any issue related to IT hardware & software. 5) I have excellent virtual working capabilities. 6) Decent communication skills and ability to learn & adapt to new technologies. 7) Providing first level of support to IT incidents for Operating system machines, IT infrastructure, Printers, AV setup, IT Devices and Network connectivity issues. 8) I have excellent expertise to address users IT tickets and providing resolution within SLA. 9) Performing maintenance activity for CCTV, AV Setup, and systems. 10) installation & configuration of Operating system, Email clients software , office 365, & G suite Administration. * I have 1 year experience in Technical role as a Desktop support engineer. In my past working experience I work with corporate and hospitality industry I also completed some freelancing projects for my clients. I learn & attain a lots of new skills from my previous work experiences in IT role Now I"m looking for a chance to apply my technical expertise and creative problem-solving skills at an innovative company like this one.
Websites, IT & Software
Network Administration
Windows Desktop
IT Transformation
Troubleshooting
Office 365
29 $
Hector Vargas
BASIC
Desktop Support Hector Vargas, Websites, IT & Software
Hector Guillermo Vargas Objective: A trustworthy and intelligent Information Technology professional ready to take on new/similar tasks. Seeking a position in where I may contribute to the success of my company with my education, skills and excellent work ethics. Education: Associate of Science – Computer Network Systems ITT Technical Institute - San Dimas, CA Graduation Date: November 29, 2009 GPA 3.63/4.0 Certifications: CompTIA A+ Qualifications: o Hands-on experience with hardware/software troubleshooting & diagnosis. o Excellent customer service skills. o Skilled with resolving networking issues. o Able to work well in a team environment. o Great interpersonal skills with management, end-users & co-workers. o Well versed with Network Operating Systems. o Experienced working with Ticketing Software (service-now, sccd, etc.). o Able to follow written and verbal instructions well. o Detail oriented with great analytical skills. Work Experience: Artech/Caremore Health Cerritos, CA Deskside Support Rep. Dec. 21, 2020 to Jan. 26, 2021 o Imaged and prepared PC’s with Windows 10 for deployment. o Traveled to remote clinics and performed PC refresh with data transfer. o Communicated professionally with end users. Artech/Amtrak Los Angeles, CA Deskside Support Jul. 15. 2019 to May 29, 2020 o Imaged, Diagnosed, & Troubleshot Windows 10 on company laptops & desktops. o Troubleshoot, diagnose & resolve hardware, software & connectivity issues. o Coordinated with outside vendors for warranty repairs. KForce/Kaiser Permanente Downey, CA PC Technician Jun. 16, 2016 to Jan. 03, 2017 o Imaged Laptops & Desktops with Win7. o Transfer User Data from old to new PC’s. o Install, Configure, & Test all applications on Win7 PC’s Intratek Computer/County of L.A. DPSS Irvine, CA/Various Locations in L.A. County Desktop Support Technician Jan. 19, 2016 to Jun. 13, 2016 o Hardware Troubleshooting o Troubleshot Microsoft Office o Network Connection Troubleshooting P. Murphy & Associates/UCLA Health System ISS Burbank, CA/Westwood, CA Desktop Analyst Feb. 4, 2014 to May 2, 2014 o Performed Windows 7 upgrades/Tier 1 desktop support for UCLA Medical Center. o Maintained status of hardware and equipment with an online ticketing system (Service-Now). o Troubleshot, upgraded, installed, supported hardware and software on-site for clients. CC-OPS/Southern California Gas Company Culver City, CA/Monterey Park, CA Desktop Technician April 22, 2013 to Jan. 31, 2014 o Responsible for imaging Windows 7 on laptops/desktops & installing required user software. o Experience with installing/configuring Citrix, SAP 7.20, VPN software, and Office 2010. o Knowledgeable in troubleshooting Microsoft Office and Windows profile issues. Pomeroy IT Solutions/Southern California Edison Hebron, KY/Rosemead, CA PC Technician (Deployment) March 28, 2011 to Aug 01, 2011 o Performed daily remote installs of Microsoft Office 2010, Microsoft Windows XP SP3 & SAP 720. o Resolved any installation issues by troubleshooting efficiently & diligently. o Setup PC workstations for new hires and employee transfers. American Paper & Plastics Inc. El Monte, CA IT Tech Intern Jan. 14, 2010 to Apr 2010 o Assisted Director of IT in various daily tasks (Installed OS, setup PC workstations & basic PC’s maintenance). o Created a chart of network information and created a network diagram. o Troubleshot network and workstation issues. References: Upon Request
Websites, IT & Software
Office 365
Troubleshooting
Windows Desktop
52000 $
Lance Alexander
BASIC
Network Engineer Remote Lance Alexander, Websites, IT & Software
Education • Attended Rochester Institute of Technology for a Master’s degree in Network and Systems Administration online. • Empire State College, Corning NY. Online Bachelor’s Degree in Science, Mathematics, and Technology May of 2016 focused in Network Administration. • Corning Community College, Corning NY. Associates Degree in Computer Information Science on August 10, 2014 concentration in Computer Networking. Presidents list 2013, Deans list 2014. Horseheads High School, Horseheads NY • Diploma from GST BOCES in Computer Networking Technology in 2006. • Diploma in June of 2006, Honor Roll 2005. Courses Include: • Computer Operations and Security • Data Communications and Network • IT Network Operations • Human Computer Interaction • Implementing, Managing and • Operating Systems • Maintaining a Network Infrastructure • Database Systems • Network Infrastructure Administration • Data Structures • Project Management for IT IS. • C/C++ programming • Routing and Switching Protocols • Computer Essentials and Concepts • Object Oriented Problem • Networking Fundamentals • Discrete Mathematics • Object Oriented Systems Analysis and Design • Advanced OOP • Emerging Computer and Network Technologies • Statistics • Principles of Systems Administration Skills • Experience with server 2008/2012/2016 configuring DNS, DHCP, and active directory for maintenance of small networks. • Adept at configuring managed switches for small to medium size networks for the connection and communication of client updates and port security. • Proficient at configuring and maintaining virtual machines that run server 2012 and windows 10 professional for additional storage capabilities and operation of client services for RIT and at Altisource • Experienced with re-imaging laptops, installing cabling for mobile laptop carts, troubleshooting laptop and desktop software and hardware problems, and printer errors as a Network Technology Specialist with GST BOCES • Adept with Promethean and smart boards, configuring and maintaining small networks, Cisco Network training at GST BOCES which included learning computer networking configurations, routing protocols, hardware/software usage/installation and IP address configuration in college, and GST BOCES • Skilled with Microsoft Office Suite, Photoshop, OpenOffice, and HTML Web Page Design, creating/editing web pages using HTML in college and high school • Proficient with installing Windows Operating Systems: XP, 2000 • Professional, Office, 95, 98, 2000, ME, XP, Vista, Windows 7, Windows 8.1, Windows 10, and Ubuntu in College • Aided a team to create Inforwerx Networking Technology which is run like a business that includes a web page and ID badges for employees/students in high school CompTIA Certification: • Network+ 387722688 Cybrary Micro Certifications • Fundamental System Troubleshooting 2017-03-30 • Open Systems Interconnection Model (OSI Model) 2017-03-31 • TCP/IP 2018-05-01 • Communication and Network Security 2018-05-01 • Network Fundamentals 2018-05-03 • Network Devices 2018-05-04 • Manage a Network Infrastructure 2018-05-10 • IDS/IPS 2018-05-16 Languages • C/C++ • Python • Small Basic • Java • Ruby On Rails • SQL Employment Field Service Technician NTT DATA Services 104 Maple Ave, Ithaca NY, 14850 Oct 2020 – Present Roles and Responsibilities: • Advanced hardware diagnostics • Provide in-warranty hardware break/fix activities on all Dell PC and Laptop models, including but not limited to: • Motherboard replacement • RAM upgrades • Hard drive replacement • Monitor replacement • BIOS upgrades • Firmware updates • Document work accurately in Ticket Management system • Track inventory and orders placed online • Maintain parts depot • Maintain 95%+ CSAT scores • Resolve all incidents with prescribed SLA IT Specialist CemeCon Inc. 315 Daniel Zenker Drive, Building 500, Horseheads, NY 14845 Feb 2020 – Aug 2020 Roles and Responsibilities: • Manage and support Windows Active Directory networking environment • Analyze network traffic using a protocol analyzer • Examine switch and router configurations • Perform basic IPv4 addressing and sub-netting • Support FortiVoice VoIP telephony solution • Management of LanSweeper Network Management system for patch management, inventorying and helpdesk support • Design Dell lease agreement for new network infrastructure needs based on global standardization and local network needs • Support and manage Ubiquiti Unifi Wifi/LAN environment • Ensured network security and integrity through utilizing various monitoring and security tools • Support and troubleshoot IPSec LAN-LAN VPN tunnel and PPTP on-demand services • Working with IT consultant to develop an in-house IT department that meets the global standardization requirements establish by parent company • Maintain network management and database administration • Train non-technical staff on new information systems • Supporting in-house and remote employees by analyzing and troubleshooting network systems and software issues • Assess infrastructure on a regular basis to ensure organizational demands are attained • Liaison between organization and parent companies’ IT personnel • Develop and document IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction • Protect organizational data from outside infiltration through encryption, secure data storage and other necessary means • Assisting with the installation of new hardware and software • Offer suggestions for possible upgrades and changes within the IT department IT Support Engineer Wayfair LLCl 326 Daniel Zenker Dr, Horseheads, NY 14845 Oct 2018 – Jan 2020 Roles and responsibilities: • Providing second and third-level support to Wayfair employees for all IT-related concerns, which includes supporting and troubleshooting technologies such as: Windows 7/10, Windows XP, Windows Server 2008, Active Directory, DNS, DHCP, File/Print Services, Spam/Virus Protection, VOIP telephony, CISCO networking and our own proprietary software ServiceNow • Preparing, repairing and deploying desktop computers, warehouse technologies (such as wired and wireless scan guns, packing stations) and other office equipment • Experience with deploying software\imaging with System Center Configuration Manager added • Maintaining and expanding edge network switch gear • Managing, monitoring and troubleshooting daily batch and backup processes • Helping with the planning and deployment of new and upgraded products • Helping to seek out and implement ways to make a system or process more efficient Network Support Specialist 37 N Harrison St, Johnson City, NY 13790 Oct 2017 – Oct 2018 Roles and responsibilities: • Experience troubleshooting numerous software such as Excelera, Obix, Softlab, Approach, and Office products • Working with ticketing systems of Helpdesk Authority and Cherwell • Experience with imaging Lenovo PC’s of various models with Windows 7 and 10 • Turning on and off services remotely through pstools and other software • Enabling and disabling PC accounts through active directory, installing printers remotely • Troubleshooting remote clients with remote assistance or LanSweeper • Running cat5e and cat6 patch cables from patch panel to switch ports, fluking the switch ports to determine if port if active and running commands to resolve port issues to return connectivity • Maintenance of inventory for the main hospital and all buildings around it through Approach • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, PC that have authorized access to the network. • When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team members. • Develop trends by monitoring and analyzing incoming calls, problems and support requests. Notify team leads of any executive related incidents or requests for superior level care and discretion. Altisource Desktop Support Specialist 1093 Clark St Bldg 257, Endicott, NY 13760 Aug 2016 – Sept 2017 Roles and responsibilities: • Re-imaging Optiplex 740, 745, 755, and 760 hard drives for redeployment, installing cabling for in use workstations, troubleshooting laptop and desktop software and hardware problems through remote access applications, printing errors, skilled at reconfiguring and installing Cisco IP Communicator Soft Phones, configuring and maintaining small networks, as well as Troubleshooting locations MDF and IDF for continual network connectivity. • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that have authorized access to the network. • When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member. • Develop trends by monitoring and analyzing incoming calls, problems and support requests. Notify team leads of any executive related incidents or requests for superior level care and discretion.
Websites, IT & Software
Active Directory
CompTIA
Network Administration
Troubleshooting
Windows Desktop
120000 $
Doug Schultz
BASIC
Desktop Support Technician Doug Schultz, Websites, IT & Software
UMB, KANSAS CITY, MO 10/20-Present Desktop Support Technician Added assets to Inventory. Imaged computers. Deployed software to computers using SCCM. Maintained up to date records in Service-Now while deploying the new laptops Contracted Work for Black & Veatch, 11401 Lamar Ave, Overland Park, KS 66211 IT Support (full-time) – February 2016 – October 2020 Provide technical support to end-users in a face-to-face manner within the domain while also preparing machine builds to both end-user and company specifications. Supported over 3000 onsite professionals along with US/Canada based offices remotely using ServiceNow ticketing system. Coordinated Dell Warranty work for the user. Using Active Directory, Reset users' password or looked up bit locker recovery codes. Rejoined computers to the domain both remotely/locally. Image and install programs as per their IMAC using SCCM. Supported users with LAN and WAN connections. Utilize Registry to support user applications and webpages. Support Microsoft O365 suite. Supported users GP updates as well as providing admin rights to approved professionals. Minit Mart, 4430 N.E. Chouteau Trafficway, Kansas City, MO Assistant General Manger (full-time) – December 2014 – February 2016. Effectively communicated and managed team members to maintain store productivity and customer service and support with an emphasis on leadership and customer satisfaction. Showing Time 7171 W 95th St, Overland Park, KS 66212 Call Center Representative (full-time) – February 2014 – November 2014. Collected customer feedback and made process changes to exceed customer satisfaction goals while demonstrating a mastery of customer service call script within timeframes.
Websites, IT & Software
Microsoft Access
Microsoft
Windows Desktop
Active Directory
ServiceNow
27 $
use cookies. By continuing to use this website you consent to our cookies policy. Privacy Policy
    WONO