Hire Windows Desktop freelancers in United States

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brian mccormack
Desk Support Brian Mccormack, Websites, IT & Software
Farmingdale State College, Farmingdale NY Graduation December 2017 Bachelor of Science, Computer Programming and Information Systems BCS350 Web Database Development - worked with PHP/MySQL to create website only accessible from registered users, users can add/delete new items to database. BCS230 C++ II - Completed various assignments that dealt with automatic sorting, dynamic memory allocation, use of modules. BCS430 Senior Project- Using C#/SQL to detect incoming cookies and allow user to block or allow while giving as much info as possible about them. Informing user about its use, domain, etc BCS345 Java - created a layered program with a JavaFX GUI to process a selected file, format it, and output in a readable format. Work Experience Cork and Taps, Bay Shore August 2020 - Current Aid Chefs with orders, setup/breakdown of line Maintain a clean work station and aid in the making of dishes Tellers Chophouse, Islip, NY November 2019 - March 2020 Aid Chefs with orders, setup/breakdown of line Sign for and handle food deliveries Line cook Del Frisco’s Grille, Huntington Station NY August 2016 - December 2019 Culinary Assistant Signing/handling/writing up food orders and deliveries Manage Steak Bag and inventory KING LLC June 2017 - September 2017 Research SEO practices in depth to better placement of their site Research/explain ad/marketing campaigns with possible implementations
Websites, IT & Software
C# Programming
C++ Programming
Windows Desktop
Google Analytics
Marcus Dennis
Desktop Support Analyst II Marcus Dennis, Websites, IT & Software
Marcus Dennis Certifications/Training • STR Wireless Basics Certificate | Denver Public Schools • STR Printer Basics Certificate | Denver Public Schools • STR Mac Imaging & Setup Certificate | Denver Public Schools • STR PC Imaging & Setup Certificate | Denver Public Schools • Restorative Approaches Facilitation Training Certificate | Denver Public Schools Desktop Support Analyst II | Davita | Jan. 2020-Current • Act as initial escalation path for 1st level analyst issues that require advanced troubleshooting or work beyond established time frames • Troubleshoot and resolve desktop, software, peripheral and clinical application issues • Remote Troubleshooting-software and hardware • Troubleshoot and resolve mobile computing and communications device issues. (such as iPhones, and iPads) • Accurately and thoroughly record information into ticket tracking software (Service Now) • Escalate problems as needed to other 3rd level support groups within predetermined time limit • Work closely with other 2nd or 3rd level support groups to assist in research, testing, technical documentation and resolving issues and efforts affecting multiple end users • Update tickets, provide status updates and follow up resolutions to customers • Identify and create documents for knowledgebase. • Mac and Windows 8 & 10 Imaging • Software deployments using Ivanti • Keep Inventory of all devices • Work/communicate closely with other teams in the Davita Village on IT related projects • Use Active Directory for anything User account/ profile related • Use Professional Development time to help teammates in our related field School Technology Rep/School Tech Partner | Denver Public Schools| Aug. 2012 – January 2020 • Manage multiple sites ensuring all tech needs are met • Set up desktops, laptops, Chromebooks, iPads, Mac Books, promethean boards, and various other tech equipment • Supervised 5 of our Blended Learning Technicians for our school Blended Learning Program (2 Years) • Mac and Windows 7 & 10 Imaging • Daily troubleshooting & admin of Windows 7/10, OS, Mac OS, iOS, and Chrome OS, & Printers • Utilize Air Watch to monitor mobile devices • Virus removal & detection • Utilize Ivanti Self Service ticketing system as well as creating my own ticketing system via work requests • Advanced skillset in Microsoft Office 2010, 2011, 2013, and 2016 • Advanced skillset in Google Suite • Active Directory experience • Experience using Landesk to remote into user devices and troubleshoot • Experience in network connectivity, network device configuration, and network troubleshooting • Troubleshoot and resolve all software and hardware issues in the building • Keep inventory of all devices in the building (Asset Management) • Prep all devices for and or during district testing windows • Construct teacher and student technology contracts in accordance with DPS policies • Order all devices, tools, carts etc. for all tech related needs • Run AV at all school related events in the building • Experience in using and troubleshooting Smartboards • Advise school leaders monthly of tech updates/info and future purchases needed to have proficient tech in the building by developing yearly tech plans according to needs and budget • Host Professional Development trainings for staff on multiple software or hardware being utilized • Maintain school website using Google Sites Summer Staff | Boys and Girls Club of Metro Denver | June 2017- Aug. 2017 • Used spark curriculum to plan out physical activities for students in my session • Used age appropriate technology activities for students in my session • Independently coordinated and executed all of my sessions • Used restorative practices to solve behavior issues Fit Fun, Program Leader | Denver Public Schools | Dec. 2008 – Aug. 2012 • Monitor groups of children (15-1 Ratio) • set up games, snacks, activities & help tutor every day. • Plan academic, physical, and art related activities weekly. • I also ran a club within the program called SPARK in which we do a variety of physical fitness games that build teamwork and communication skills. • Inventory all equipment and materials needed for the program. • Meet/communicate with staff, students, and parents to notify widespread or significant changes in the program. Warehouse Management | Denver Public Schools | Aug. 2011 – Aug 2012 • Pack and inventory all orders • Create pricing spreadsheets for costs of orders coming in and out • Shop for supplies from various stores such as Sam’s club, Home Depot, King Scoopers
Websites, IT & Software
Mac OS
Active Directory
Windows Desktop
Paula Chapman
United States, Phoenix
Technical Writer/Editor Paula Chapman, Websites, IT & Software
Technical writing professional skilled in writing and editing manuals, flyers, instructions, and policies in the IT, manufacturing and nonprofit industries. Strengths include writing, editing, training, interviewing, research, documentation, and database development ACCOMPLISHMENTS •Over 15 years of successful technical and business writing and editing in a variety of fields •Proficient in all software contained in MS Office Suite (2016) and various Mac/Apple products •Proven track record of successful writing/editing for the web, particularly in business, technology, software as a service, business-to-business, marketing and engineering •Successful supervision, leadership, and training of writers, editors, and trainers while providing support and constructive feedback for continuous improvement SKILLS and CERTIFICATIONS • Written communication • Disaster recovery and succession planning documentation • Knowledge of software and computers • Knowledge of cloud computing/migration • ITIL • Fluent Spanish and Italian • Strong interviewing and research skills • Excellent attention to detail • Knowledge of SaaS, PaaS, IaaS SOFTWARE MS Office (Word, Excel, PowerPoint, Access, Outlook, One Note, Publisher, Visio, Teams, SharePoint); Photoshop, FrameMaker, Tableau, SnagIt, Silva, ServiceNow, Adobe Premier Pro CC 2018, Adobe Photoshop CS4, Adobe Acrobat Pro EXPERIENCE Technical Writer, Contract AXA Equitable, Syracuse, New York Jan. 2019 – Dec. 2019 • Collaborated with cloud transformation teams of software developers and architects to create documentation, presentations and graphic representations of software and database migration processes relating to succession planning, backup and restoration and disaster planning • Revised, edited, and updated instructions, technical information, online content and frequently asked questions, support manuals, project profiles, knowledge-based articles, user stories, service improvement plans, ticketing documentation, process documents, checklists, guidelines, communication plans, governance models, business continuity plans, mapping interface diagrams, reports and meeting minutes, for external/internal customer use; determine the clearest and most logical way to present information and instructions for greatest reader comprehension, determine audience level, and write and edit technical information accordingly • Researched and built knowledge about products, services, technology, or concepts to be documented • Met with subject matter experts to ensure specialized topics are appropriately addressed and discussed, in daily/weekly “stand up” sessions • Worked remotely in an Agile environment Prior technical writing and editing experience with Smith Corona, Imaging and Sensing Technology, IBM, and Morrison Knudsen
Websites, IT & Software
Cloud Computing
Computer Security
Microsoft Azure
Microsoft Exchange
Windows Desktop
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