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Howard Wattenberg
BASIC
United States, Lancaster
Technical Writer Howard Wattenberg, Writing & Content
SKILLS: Technical Writing, Training/Instructing, Desktop Publishing, Word Processing/Spreadsheet/ Database (Microsoft Office, Word Perfect Office), Drawing and Graphics Designing (Adobe Photoshop, Paintshop Pro, Microsoft Visio), Windows Authoring (Adobe Acrobat), Web Authoring (Microsoft Frontpage), Video Editing (Camtasia, Pinnacle Studio), ability to read electrical/electronic schematics, assembly diagrams; project planning and scheduling (Microsoft Project); documentation version control, change control and revisioning (Microsoft Sourcesafe); content management (Microsoft Sharepoint). Contract Technical Writer Wells Fargo Charlotte, N.C. July 2020 to Present • Migration of documents from Microsoft Word and Sharepoint into OpenText software, which manages content or unstructured data Senior Documentation Specialist NYC Health and Hospitals Corporation New York, NY July 2014 to December, 2019 • Initially was assigned to do a comprehensive manual on Epic, an enterprise electronic medical record (EMR) system being implemented and rolled out for all NYC Health and Hospital facilities (10 Hospitals and Satellites). The end result was a five volume manual comprised of a detailed Epic Infrastructure and Apps Overview, a Data Center and Support Team Overview, a Network Operations and Security Overview, Epic Operations Procedures, and an Ancillary Applications Overview. • Worked on documentation for Enterprise Information Technology Services (EITS) by creating and editing documentation for any one of many enterprise level teams including disaster recovery, business systems, change management, and configuration management. • Maintained Sharepoint sites for several EITS teams. • Prepared Visio Diagrams for any of the IT departments that needed documentation help. • Standardized and reformatted SOPs. Contract Technical Writer Kawasaki Rail Car Yonkers, NY January 2009 to June 2013 • Worked for Publications and Training creating and editing technical manuals for the Metro North Railroad M8 Project. The content of these manuals consisted of Theory of Operation, Operating Procedures, Maintenance Procedures, Parts Listing, Troubleshooting Procedures, and Repair/Replace Procedures. • Communicating with third party vendors for railroad car systems and integrating technical content for accuracy and completeness. Technical Writer 1800Flowers.com Carle Place, NY December 2007 to January 2009 • IT Dept. working directly for VP of Enterprise Architecture. Created IT and marketing documents for future Roadmap project, in addition to IT newsletter, current and future state architectural technical diagrams of 1800flowers and another eleven brands. In addition, created API programmers guides for developers. Contract Technical Writer Mizuho Bank - Jersey City, NJ October 2007 to December 2007 • Created User Guide for internal security software. Contract Technical Writer Merrill-Lynch - Jersey City, NJ June 2007 to September 2007 • Documents supporting the Global Support Model for ITIL compliance, including Operations Management, Event Management, and Change Management; editing of existing service level agreements (SLA's) and operational level agreements (OLA's); swim lane diagrams for roles and responsibilities. Contract Technical Writer Guardian Life - New York, NY, February 2007 to April 2007 • Creation of software development templates for Park Avenue Securities BARS (Books and Records) software; various meeting notes, including BARS definition of financial terms document for software developers. Technical Writer/Trainer Tadiran Telecommunications - Port Washington, NY July 2006 to January 2007 • Engineering and marketing documentation consisting of engineering notes, technical bulletins for digital and IP business telephone systems, technical trainer, and CBT production for proprietary software, Coral View Designer used for local and remote administration of digital and IP phone systems. Technical Writer Tactronics - Westhampton Beach, NY August 2005 to July 2006 • Creating and updating technical and marketing documentation for website and ATP's (Acceptance Test Procedures) and FATP's (First Article Test Procedures) for mil-spec computer hardware. Contract Technical Writer New York Mortgage Co - New York, NY April 2005 to August 2005 • Reference manual and help files for Loan Origination Software. Consultant Technical Writer Canon USA - Lake Success, NY October 2003 to April 2005 • Documentation for IT Help Desk includes Level One Help Desk Manual providing help desk support for agents; and web based FAQ for company intranet. Development Technical Writer American Home Mortgage - Melville, NY May 2002 to September 2003 • Documentation for Software Development Group including Requirements, Reports, Functional Specifications, and Test Plans for national mortgage origination company. Software under development is Fiserve Unifi Loan Origination with Progress Database in Windows 2000 environment. Seasonal Tax Examiner Internal Revenue Service - New York, NY February 2002 to May 2002 • Processing of Federal Tax Returns. Consulting Technical Writer Universal Music Group - New York, NY January 2001 to June 2001 • Documentation for end-users of sales reporting system on mainframe for world-class music publishing group. Documentation Lead/Trainer Kiodex Inc. - New York, NY July 2000 to January 2001 • Documentation for proprietary web-based trading/risk management software for the commodities/ derivatives market. Responsibilities include creation of software development documents UI definitions, Business Logic Descriptions, Product Requirements, Functional Specifications, etc., and implementation and administration of version tracking software Visual Sourcesafe for all project documents; taught training sessions on Visual Sourcesafe. Technical Writer Doubleclick Inc. - New York, NY January 1999 to June 2000 • Internal documentation for proprietary software/hardware Internet advertising solutions company. Creation of all phases of functional specifications, product requirement documents, installation manuals, software specification documents, quality assurance, network configuration and layout drawings for international data centers. Consulting Technical Writer Parker-Hannifin - Smithtown, NY April 1998 to January 1999 • Diverse technical writing responsibilities for aircraft and flight navigation, including hardware maintenance, and FAA flight scheduling software documentation. Technical Writer Robotic Vision Systems Inc. - Hauppauge, NY June 1997 to April 1998 • Creation and updating of hardware/software operation and maintenance manuals for laser scanning system of integrated circuits; development of changeover to on-line documentation for field service personnel HTML Technical Writer Citron Associates - Farmingdale, NY January 1997 to June 1997 • Writing updates for end-user business and accounting software manuals. Responsibilities include collaboration with developers on design criteria, procedure validation, and configuration management for the purpose of producing a current client-configurable end-user manual. Technical Writer New Paradigm Software - New York, NY June 1996 to December 1996 • Writing and production of technical documentation for multi-platform messaging software including front-end GUI manual, methods manual, white papers, training presentations, etc. Responsibilities included collaboration with developers, design criteria, and procedure validation. Initiated in-house documentation review protocol. Technical Writer Magna-Lab Inc. - New York, NY July 1993 to June 1996 • Writing and production of software and hardware technical manuals for magnetic resonance imaging systems. Specific manuals include user manuals for MRI applications, and maintenance documentation for the complete MRI system. Technical Writer Transportable Technology, Inc. - New York, NY June 1990 to July 1993 • Writing and producing maintenance manuals and training maintenance personnel on-site for commercial and military electronics manufacturers. Clients included Grumman Aerospace, Telephonics, Inc., and Union Switch and Signal. Technical Writer Miles-Samuelson Inc. - New York, NY December 1988 to June 1990 • Writing technical maintenance manuals for military electronics. Clients included Westinghouse, Sikorsky, and Plessey. Technical Writer Fonar Corporation - New York, NY March 1987 to December 1988 • Created maintenance manuals for magnetic resonance imaging system. Updated user guides. Technical Writer Data Communication Services - New York, NY August 1986 to February 1987 • Created and edited technical manuals for Sikorsky helicopter avionics and airframe. Technical Writer Taconic Data Trilon Educational – Plainview, New York April 1981 to January 1986 • Manuals and curriculum training for the following heavy and light rail transit signaling systems: Baltimore Metro, Miami Metrorail, Seoul Metro, Portland, and Pittsburgh. Manuals for various railroad car systems Communication, HVAC Kawasaki Education Digital Electronics Suburban Technical School - New York, NY City College of New York – Four Years Skills • DOCUMENTATION (10+ years) • TRAINING (10+ years) • WORD (10+ years) • MICROSOFT VISIO (10+ years)
Writing & Content
Technical Documentation
Content Writing
Technical Writing
PDF
Word Processing
40 $
Barbara Griffin
BASIC
United States, Remote
Technical Writer-Editor Barbara Griffin, Writing & Content
SUMMARY Experienced Medical Technical Writer/Business Analyst/QA Analyst responsible for planning, organizing, writing and editing technical and non-technical documents for legacy software products and new software development. Excellent writing skills with twenty years plus experience writing/editing, QA review of technical publications,(Engineering manuals with PLC plans, IV & V process review, specifications, Medical, Scientific and Legal documents) business requirements documents (BRDs), system requirements specifications (SRS), system design specification (SDS), Deliverables, Crystal Reports, Project Status reports, Functional specifications.. Strong analytical, planning, organizational, and time management skills; strong research skills including gathering and analyzing data from multiple sources (subject matter experts, project managers) to develop Web content, and possible training materials and online help content; proven ability to develop creative, unique, and relevant online content for the Web/intranet; superb interpersonal communication skills, particularly where technical information must be conveyed in a clear and convincing way. Understanding of the full Software Development Life Cycle (SDLC) in Software Testing and Quality Assurance fields In-house and freelance experience in multiple industries. Interacts with and learns client business challenges. Develops and produces creative solutions, enhancing client relations and adding financial value. Has an excellent track record of meeting deadlines, successful projects, and quality deliverables. Works closely with project stakeholders, SMEs, and staff to understand the requirements and specifications for new applications along with re-engineering existing applications. TECHNICAL SKILLS ∙ Microsoft Office Suite 2010 & 2013 ∙ Visio ∙ SharePoint 2010 & 2013 MS Project 2010 ∙ Adobe Acrobat, PhotoShop ∙ Lotus Notes HTML HP Quality Center, HP QTP ∙ Waterfall, Agile ∙ JIRA Captivate EtQ Reliance/EHS Platform Captivate EXPERIENCE Concise Write LLC 9/2017-Present Medical Technical Writer-Editor / QA Analyst Responsibilities include: Writing/Editing – QA analysis of healthcare documentation, including marketing copy and educational materials Updating how-to guides and user manuals Clarification of support documents and client facing web portal information. Communication of complex and technical information. Xerox Corporation/Conduent 4/2014 -9/2017 Senior Technical Writer-Editor / QA Analyst Responsibilities include: Interpretation and implementation of quality assurance standards across multiple projects. Analyze data to identify areas for improvement in the quality system. Develop, recommend and monitor corrective and preventive actions. Collect and compile statistical quality data. Prepare reports to communicate outcomes of quality activities. Identify training needs and organize training interventions to meet quality standard. Responsible for document management system (SharePoint). Rapid Application Developers, LLC Albany, New York 2/2012-3/2014 Medical Technical Writer-Editor / Business Analyst Project Management Office (PMO) Deloitte Consulting – NYS-Medicare/Medicaid Insurance System (MMIS) Program (Contract Position) (Joint venture, undertaken to design and implement a single, integrated statewide health management system) Responsibilities include: Writing/editing technical ideas in simple language; creating/modifying user documentation for a variety of materials, including how-to guides, instruction manuals and Web based applications; working directly with software developers, testers, team members, and business users to produce quality material that meets industry standards; creating and maintaining process flow documents and technical design documents; assisting QA team with test case creation and product testing when needed; ensuring clarity of technical language for the end user; writing clear and concise policies and procedures. Coordinating with stakeholders to assure timely execution of document deliverables and service activities, planning of current schedules and inventory control parameters for the deliverables and services consistent with the company or client requirements or as arranged with requisitions. Review production schedule dashboard to ensure that components and services are available in a timely manner. Development of sourcing strategies and required documentation, sourcing policies and procedures, and the generation of acquisition documents as required to be used in source selection. Deloitte Consulting LLP, Albany, NY 10/2010-12/2011 Business Analyst / Technical Writer Project Management Office (PMO) Deloitte Consulting – Statewide Financial System (SFS) Program (Contract Position) (Joint venture, undertaken to design and implement a single, integrated statewide financial management system) As a contractor through GCOM Software, Inc., (Albany, NY) ensured language quality and technical content of documentation produced by Deloitte’s project teams for the NYS-SFS Program. Documentation included: Enhancement and Interface Functional/Technical Specifications, Unit Test Plans, Deliverable Expectation Documents (Implementation Preparedness, Training Delivery), Change Impact Analysis Report, Implementation and Conversion Guides, Configuration Design Workbooks, Integration Test Scripts, and Training Job Aids as well as Deloitte Onboarding Guidelines. Responsibilities included: Implemented consistent planning, scheduling, and resource management processes to meet varying project sizes, scope, and needs. Analyzed schedule progress / performance and identified developing problem areas. Led project planning and scheduled review meetings. Identified process, performance, productivity, and other improvements, and worked with various levels of the organization to plan and deliver those improvements by conducting quality assurance (QA) on submittal documents, including Technical Specifications, Unit Test Plans (UTPs), Training Materials, Job Aids and templates. Specific QA tasks included reviewing content and format of project documentation Word and Excel files to ensure quality standards compliance. Analysis and documentation of business requirements and business use cases. Ensured that proscribed SFS submittal procedures were followed. Utilized PeopleSoft, HP Quality Center and SharePoint for results, metrics, implemented/queried Test Plan Documents, Test Cases, Defect Tracking & Reporting. Provided support to the Deloitte Functional, Technical and Training Teams in tasks such as document management and testing in training environments to be utilized by trainer training and end user implementation. Atlas Copco Comptec LLC, Voorheesville, New York 4/2004-8/2010 Sr. Technical Writer- Editor - Manuals Department (Global industrial manufacturer of standardized and customized compressors; 200+ employees locally) Responsibilities included: Wrote/edited and produced multiple, concurrent technical manuals for the centrifugal compressors manufactured on site for customers world-wide, including SC-6 compressors for GE. Interacted with engineers, programmers and technicians gathering data thus enhancing interdepartmental understanding, cooperation and workflow while maintaining quality standards. Coordinated with appropriate manufacturing personnel to solve problems related to the Production Schedule, such as material shortage status, rejection, scrap and re-work. Utilized ERP/MRP in production planning and scheduling. Maintained status information, compiled reports concerning progress of work and viability of meeting Customer Order due dates. Interfaced with multiple departments regarding status of the materials and flow of the components. Assisted manufacturing engineering to correct manufacturing order router problems and manufacturing concerns for projects assigned. Provided full cycle project controls service from initial planning through detailed scheduling and change management. Generated manufacturing orders to meet the requirements of the production schedule. Analyzed project schedule daily to find loops and lags and implement corrective actions. Data gathering, procurement, editing and production of multiple, concurrent technical manuals Interacted with engineers, programmers and technicians to enhance interdepartmental understanding, cooperation and workflow while maintaining quality standards. During first year, directly contributed to increased technical manual output of more than 27% of previous year. In recognition, received ACC Excellence Award. Developed test plans to address multiple test levels and maintained compliance with ISO requirements. EDUCATION In-house training: project management, workplace diversity, Six Sigma for intellectual activities Skill-improvement seminars and workshops: newsletter design, proofing, enhanced communication, writing, and web copy design. University of Texas/Arlington, Texas - Business Management studies Barnard College, New York City, NY - MA - English College of Mt. St. Vincent /Manhattan College, Riverdale, NY - BS - Biology
Writing & Content
Compliance and Safety Procedures Writer
Technical Documentation
Academic Writing and research
Medical Writing
Editing & Proofreading
40 $
Belinda Hernandez
BASIC
United States, West Jordan
college graduate Belinda Hernandez, Writing & Content
Belinda Hernandez Education University of Utah Salt Lake City, UT Bachelor of Arts: Psychology, Ethnics Studies Minor August 2016 – May 2020 Honors Certificate January 2017 – May 2020 Diversity Scholar August 2016 – May 2020 University of Utah • GPA 3.4 • I presented at NASPA conference regarding a pipeline into the Honors College • Honors Praxis Lab 3700 Globalization & Inequality Precarious Lives in Utah • As a class we traveled to Fairview and the Catholic Diocese in Salt Lake City to have discussed inequality with each group members • Honors Research University 3200 • I conducted literature reviews to have written essays analyzed previous psychology studies to have created future studies Research Experience University of Utah Salt Lake City, UT Research Assistant January 2018 – April 2019 • I learned how to use Microsoft excel to have reorganized the data and analyzed it • I coded data in Microsoft excel in dummy coding (familiar with dummy coding) • I conducted literature reviews and summarized articles Work Experience University of Utah. Salt Lake City, UT Research Assistant May 2019 –August 2019 • We attended Partners in the Park events to have handed out surveys to the local residents • I explained survey questions in Spanish and English if attendees were confused • I coded the surveys into Microsoft Excel and translated the written answers from Spanish to English • I also assisted with children to plant small plants while their parents/guardians completed the surveys. References • Lizbeth Aguilar
Writing & Content
Research Writing
Academic Writing and research
Writing
Essay Writing
11 $
Libby Baldwin
BASIC
United States, Tampa
Experienced Communications Professional Libby Baldwin, Writing & Content
Experienced journalist, content creator and administrative superstar with superior interpersonal skills. Demonstrated track record of self-managed success and adaptability across a variety of in-house and remote positions. References and writing samples available upon request. PROFESSIONAL EXPERIENCE STORYTERRACE Freelance Ghostwriter ​October 2019-present After being assigned a client who wants their life story turned into a keepsake book, I conduct a series of interviews with the client, then craft a longform manuscript (between 7,500-20,000 words) that goes through several rounds of editing and approval before publication. NEW TAMPA/WESLEY CHAPEL NEIGHBORHOOD NEWS Freelance Correspondent January 2019-January 2020 I wrote news and feature articles on a freelance basis, often featuring my own photography. ALIGN RIGHT REALTY RIVERVIEW Office Administrator ​ Feb 2020-March 2020 In this part-time role, I served as receptionist for an extremely busy real estate brokerage with over 50 active agents. I also performed a wide variety of administrative and customer service tasks, including social media. I was laid off due to Covid-19. LATITUDES TOURS, LLC Promotions/Marketing/Naturalist Guide ​ November 2019-January 2020 I represented the company in multiple community Chambers of Commerce and marketed our tours through various channels, including outreach/cold calling. I served as a deckhand and guide for tours as needed. Laid off due to downsizing. CLEARVIEW COMMUNICATIONS & PR November 2018-April 2019 Account Executive In this freelance remote position, I collaborated with other team members on branding efforts and media outreach for multiple clients, lending my ability to write for any voice to press releases, news features, white papers, blogs and more. KWIDOS, LLC October 2018-April 2019 S Social Media Manager In this freelance remote position for an online construction network, I managed company Facebook, Twitter and Instagram pages, creating captions and hashtags for given images on a daily basis. I also wrote blogs and website copy, which resulted in client sign-ups and increased revenue. TAMPA BAY TIMES Chief Editorial Assistant/Staff Writer​ October 2016-April 2018 I served as the backbone of the Tampa news bureau, handling all administrative duties and outside communications, and was selected for the role from a pool of hundreds of applicants. I hired and trained a small staff of part-time editorial assistants, one of whom was promoted to a permanent position. I updated or implemented new organization systems, increasing the efficiency of the bureau. I researched and published multiple news stories and photographs weekly, successfully balancing two full-time jobs during a 40-hour week. MEDICARE MEDIGAP DIRECT Underwriting Manager August 2015-May 2016 I continuously managed and updated a CRM database with hundreds of clients, single-handedly ensuring that sold Medicare supplement plans went smoothly from application to issuance. This involved daily follow-up and interaction with clients, many of whom could be difficult to communicate with. My diligence and organization in this role often resulted in enhanced client retention and profit increases. I also served as executive assistant to the owner, coordinating his schedule, making decisions and acting on his behalf in his absence. COPYPRESS Freelance Copywriter March 2015-February 2016 In this 100% remote position, I copy-edited content pieces for accuracy, often rewriting sections to better adhere to the company style guide and client requests. I collaborated with other team members on producing final content. BREAKING POINT MEDIA Social Media/Content Marketing Manager ​November 2014-February 2015 In this role at a startup firm, I managed various social media platforms for as many as 10 clients at once, including analytics-based Facebook content curation, creation and maintenance of Pinterest boards, email marketing, blogging and other projects. I also worked closely with the graphic design team to create client-commissioned original content. OTHER PROFESSIONAL EXPERIENCE I have worked on whale-watching boats in the Pacific Northwest every summer since 2011 as a naturalist, deckhand and recently captain, leading multiple tours per day and entertaining/educating up to 50 guests per tour with a self-crafted narrative. I maintained and improved the highest-grossing tour of the company I worked for in 2016 and 2017. These seasonal positions generally run from May-September. EDUCATION/PROFESSIONAL CERTIFICATIONS Bachelor of Arts, Mass Communications/Journalism University of South Florida, 2011 Magna Cum Laude Five years with university marching band Merchant mariner credential (captain’s license) 50-ton Inland Master United States Coast Guard April 2018
Writing & Content
Article Writing
Content Writing
Blog Writing
Editing & Proofreading
Communications
20 $
Joe Ciccone
BASIC
United States, San Diego
Copywriter Joe Ciccone, Writing & Content
Skills Creative Copywriting, Translation (English and Spanish), Presenting, Audio/Video Production, Video Editing on Adobe Premier, Musical Composition, Proficient in Power Point, Prezi, Office, and Word. ㅡExperience Freedom Forever / Bilingual Copywriter FEB 2020-,JUNE 2020 TEMECULA, CA ▪ Working closely with the Creative Director to rewrite existing copy to give it the proper voice and improve the overall quality. ▪ Generating important company statements in response to Covid-19 and police violence protests. ▪ Translating and uploading Spanish versions of company videos. This included recording Spanish voice overs and captions. Preparing captions and subtitle files for each video upload. Accomplishments: * Writing, captioning and voicing all of Freedom Forever’s Spanish-language videos. * Rewriting all the company’s brochures (English and Spanish) Wondros--Scripps Research Institute/ Spanish Copywriter MARCH 2019 - JUNE 2020, LA JOLLA, CA ▪ Writing copy for Wondros and Scripps Research and the All of Us Research Project, the largest medical research project that has ever been conducted. ▪ Providing real-time Spanish translations for the National Institutes of Health’s president, Francis S. Collins, M.D., Ph.D during All of Us live webcast streams featured on Facebook and YOUTUBE . ▪ Part of the 8-person Spanish Committee composed of writers and health professionals from different backgrounds that is in charge of overseeing and approving all Spanish-languge communication for the All of Us Research Program. Accomplishments: * Writing Spanish-langugage ads for Social Media (facebook & instagram) * Translating the All of Us website (English to Spanish) *Talked them out of releasing a series of “Spanglish” ads, which would have been a huge mistake. Medicis Communications / Creative Copywriter/Consultant JUNE 2004 - FEB 2019, CHULA VISTA, CA ▪ Creating and revamping our clients’ online presence. ▪ Pitched and sold creative concepts to Petco. ▪ Creation and development of the Spanish-language marketing campaign for the San Diego County Fair 2007-2015. ▪ Copywriter for clients like Sempra Energy and The San Diego Padres in charge of their Spanish-language marketing campaigns. ▪ Create public relations plans to increase brand recognition, contracts, sales and general exposure within the atheist and secular community. Accomplishments: *Created, pitched and sold Petco their very first Spanish-language ad
Writing & Content
Blog Writing
Copywriting
Creative Writing
Screenwriting
Slogans
35 $
Pricing
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