Customer Service Representative, Customer Support and Call Center REMOTE WORK FROM HOME JOB

The Remote IT Service Desk Analyst will provide first and second line technical support to our clients. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues. Responsibilities Act as a single point of contact for emails from clients regarding IT issues and queries • Receiving, logging and managing emails from Wono users via email • Maintaining an Asset Database and track changes • Troubleshoot basic network issues • Log all incoming emails in the Service Desk Email Logging system (SCSM) • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner • To maintain a high degree of customer service for all support queries and adhere to all service management principles • Provide stats for the weekly Service Desk report on email trends • Publishing support documentation to assist staff with requests for information & provide staff training if required • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. • Blackberry account management and provision • To arrange for external technical support where problems cannot be resolved in house Requirements Excellent communication skills and telephone manner. • Excellent organisational skills • 1 years previous IT Service Desk • Incident Management experience – Managing incidents including business expectations and communication • Basic User & Security Group Active Directory administration • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7-10 and Office 2007-10 • Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, delegation) • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Are you a experienced, reliable Data Entry Specialist looking to expand your experience and make some money while you're at it? Well, we have an opportunity for you! Brother's (at your side ) is currently accepting applications to fill in the job position roles in Kent! ... We are looking for Full time Data Entry Specialist to work in Kent,at a rate of $25 per hour! Applicants must be able to perform the job duties: Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.Scanning through information to identify pertinent information.Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.Creating accurate spreadsheets.Entering and updating information into relevant databases.Ensuring data is backed up.Informing relevant parties regarding errors encountered.Storing hard copies of data in an organized manner to optimize retrieval.Handling additional duties from time to time. The ability to work at a steady pace while maintaining a keen awareness of your surroundings is expected. Email your resume to [email protected] for a review.

Wono is looking to hire a skilled Desktop Support Engineer to assist our clients with software issues. You will be required to work via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues. Desktop Support Engineer Responsibilities: Responding to client support requests via email. Contacting clients to find out the nature of the problem. Traveling to the client’s location or connecting via remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training on computer operation and management. Completing job reports and ordering supplies. Desktop Support Engineer Requirements: Proven work experience as Desktop Support Engineer or Support Technician. Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. Knowledge of popular operating systems, software applications, and remote connection systems. Ability to solve complex hardware and software issues. Ability to travel and work after hours when necessary. Excellent interpersonal skills. Good written and verbal communication skills.