Credit Officer Linda Shaji, Sales & Marketing
Sales & Marketing
Field Sales Management
Joined Sep 29, 2020
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Customer Assistant Alexander Barclay, Sales & Marketing
NowTv/Sky 09/20 – Present • Work from home • Call Centre role • Sales & Care/Retentions Departments • Account creation and data entry on multiple databases • Handling new business and customers for the company • Retaining the business of existing customers with new offers, upgrades and downgrades • Handling complaints as and when required • Providing value with knowledge of products available from the company • Advising customers appropriately of how to handle home moves and the process of the set-up of their new broadband • Working to the standard of Ofcom, FCA & GDPR compliance guidelines • Performance tracked through both quality, compliance, and conversion Harveys & Bensons 03/2020 – 08/2020 (Company Liquidated) • Shop Floor Customer Sales Assistant. • Target-driven, made aware of profit and loss including other important statistics, facts and figures. • Aware of knowledge for the products of both brands (Bensons For Beds & Harveys Furniture). • Compliant with DPA, Fraud Prevention & trained on AML & FCA. • Use of multiple systems/platforms for selling, providing information and displaying competency with technology. • Building and placement of furniture for store lay-out, including change of P.O.S. • Weekly meetings to feedback progress and ways to improve performance. Access Self-Storage 08/19 – 12/2019 • Key Holder (Open & Close of Store) • Lone Working shifts, aswell as within a small team. • Leasing units for storage to business’ and the general public. • Updating databases with correct details for customer records. • Following strict debt process and management specific to the store • Abiding by strict Health & Safety and security measures • Liasing with other stores in the region for support, also allowing to help secure business when store was at full capacity. • Following DPA & Fraud Prevention tactics to ensure all business taken is proper and legible by law. Clarks 04/19 – 07/19 • Team Leader/Assistant Manager. • Key Holder (Open & Close of Store). • (POS) Point Of Sale changes for new offers, reworking of shop floor layout in preparation for new sales and price reductions etc. • Monitoring shop floor/customer flow. • Delegating jobs between team members. • Taking over from Manager whilst off ill for a number of weeks (Achieved store of the week in the franchise 2 weeks running whilst in charge). • Amending rotas for staff. • Assisting in sales, turnover and boosting other available products. • Giving feedback to staff where possible on how to maximise opportunities. • Very target driven, commission based. Eurochange (TEMP) 04/2018 – 01/2019 • Cashier. Retail customer-facing role. • Foreign Exchange for up to 80 currencies. • FCA/FSCS regulated & AML trained. • Key holder. Open & Close of store mainly on lone working shifts aswell as with other colleagues. • Providing useful products and services such as overseas bank transfers. • Staying vigilant with checks for fake cards/notes and those that are out of circulation or redeemable. • Targets and framework set, met and followed to help uphold the standard of service, as well as best identify customer needs. • Use of company intranet to stay up to date on any important changes/announcements within the company and industry. • Use of Bank of Ireland website to obtain knowledge/information of countries of which currency dealings can be done for. O2/Telefonica 07/2014 – 10/2017 • Retail customer-facing Advisor role. • Providing a quality customer service & overall good experience. • Selling handsets, smart tablets, tariffs (consumer & business), insurance & other product services (evaluating phone repairs & recycles, international use, accessories etc). • High sales performance based & driven through tracking performance, customer feedback, statistics & targets. I am recognised as one of the leading sales performers within my branch. • I have won a number of incentives. • Networking within the company, connecting with other stores to overcome problems and solve issues. • Frequent & thorough use of internal intranet, tilling & back office systems. • Meeting FCA regulated training requirements. Santander Consumer Finance 04/2013 – 12/13 • Call centre and administration function. • Repeatedly setting myself and meeting new targets to assist in my development in the role. • Meeting targets on work requirements and customer service on a daily basis. • Experienced in speaking to dealers/customers over the phone. • Participated in training of different techniques in customer services, sales and underwriting and in-house experience with other departments. • Worked within a team and also on my own, expanding my capability of handling high pressure situations in different ways. • Followed DPA and FCA regulations and guidelines.
Sales & Marketing
Out-of-the-Box Thinker Kym Angelo Paul Limgenco, Sales & Marketing
I am a quality-oriented professional who has developed a skill set directly relevant to Management, including business development, product improvement and branding. I have consistently demonstrated management, communication, and teamwork abilities in every aspect of my manager role. Over the course of my 20-year career, I have developed a skill set directly relevant to the Marketing Manager role you are hiring for. I have spearheaded focus-group discussions, lead product presentations and marketing campaigns, wrote numerous articles about products, brands, and companies we were marketing, and multiple marketing-related roles that molded me into a versatile and creative marketing person. I have also been employed by a wide range of industries, which broadened my understanding of each industry's market and allowed me the skills to be able to address their market effectively.
Sales & Marketing
Field Sales Management