Data Entry Operator, Customer care executive Akanksha Agrawal, Data Entry & Admin

- Enthusiastic Customer Service Representative who specializes in building consumer relations. - Accountant with Account Management experience in cross functioning teams across a wide variety of sectors. - Record and produce accurate monthly/quarterly financial reports to support senior stakeholders and executives. - Guides administrative duties such as budgeting, keeping track of spreadsheets, profit loss account sheets, consolidating accounts. - Project management duties including the supervision of both outsourced and in house teams. - Track and record financial statements, ledgers, excellent attention to detail.

I have over eight years’ experience working in Administration amongst other duties. I have gained in-depth experience using initiative and organizational skills to get the job done. I have strong written and communication skills, customer service, ability to work independently and without need for on-site supervision and a high level of confidentiality. I am also prepared to solve complex problems and flexible in adapting to a changing work environment. I am committed to the highest standards of work performance.

I do some admin tasks remotely. Virtual Assistant -Social Media Account Manager (Twitter Account) @AxiaRealEstate -Social Media Account Manager IG @axiarealestate -Virtual Assistant (Marketing Dept.) Freelancer/VA/Data Entry Clerk -Upwork -Guru -Peopleperhour -Freelancer

I have more than six (6) years of experience in the BPO industry. I have worked as a CSR for these AT&T accounts (UVERSE, Mobility, DirecTV, Telco SouthEast, and MidWest). I have also worked for restaurant.com, and currently, I am working for an e-commerce company (patpat.com) as a Team Manager. Here are my skills and software/app knowledge. ✔ Convert any files from one format to another. ✔ Convert any files to links using AWS (Amazon Web Services) for easy web access anytime, anywhere. ✔ Access PCs and mobile devices remotely with TeamViewer. ✔ Shorten long links using bitly. ✔ Run android APPS on PC using Android emulators (LD Player, BlueStacks). ✔ Process refunds in ADYEN, STRIPE, CHECKOUT, PAYPAL, BOLETO, Klarna, etc. ✔ Data Entry (Microsoft Word, Microsoft Excel, Spreadsheet, Google Docs, Google Sheets). ✔ Respond to disputes in PayPal. ✔ Respond to negative reviews in Trustpilot, BBB and Sitejabber. ✔ Creating and editing images (basic) in lightroom, photoscape, and Picasa. ✔ Email handling through Outlook, QQ email, Gmail, Ali Mail, and PDESK (a native-owned email ticketing service by patpat.com). ✔ Reply to chats using Salesforce. ✔ Answer phone calls (inbound and outbound) using VOIP services such as GoToConnect (formerly Jive) and phone.com. ✔ Upload, download, modify files in Google Drive, Dropbox, Amazon Drive, Xiaomi Cloud, and Microsoft OneDrive. ✔ Manage Facebook/Instagram business accounts. ✔ Order processing, billing, and sales (AT&T CRM). ✔ Order tracking (17Track, ParcelsApp, Aftership, etc.). Provide customers with a local courier's name, local tracking number, and phone number to call and ensure delivery. ✔ Order modification (modify customers' orders change request e.g. color, size, quantity, etc.). ✔ Social Media pages (Facebook, Instagram, and LinkedIn) manager. ✔ Translate English to Filipino and other Philippine dialects (Hiligaynon aka Ilonggo, Cebuano, Karay-a, and Chavacano Zamboangueno). ✔ Track time using Time Doctor and Hubstaff. ✔ Daily use of Skype, WhatsApp, and Slack chatting services. ✔ Web Research (Google, Bing, Yahoo search engines and company directories). If you find the above skills helpful or relevant to what you need, please do not hesitate to communicate with me on this platform. I look forward to hearing from you soon. God bless!