Freelancer Madhuri Kanagarla, Business, Accounting, Human Resources & Legal

- Enthusiastic Customer Service Representative who specializes in building consumer relations. - Experienced in consumer behavioral studies, able to identify and solve consumer problems. - Previous experience in a high-paced marketing firm with the role of attending to customers' need through telecommunication. - Completed detailed call logs and reports - Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service. - Organized customer information and account data for business planning and customer service purposes

I have excellent People Skills with creative bent of mind and a true visionary approach. I have worked 6 months in Convergys, Gurugram, India for Microsoft process as a Technical Support Executive. I completed one of my internships in Federation of Indian Chambers of Commerce and Industry (FICCI) under a Maharashtra State Government project called MILAP as a Marketing intern. I completed another internship as a marketing intern in I.j.exports.inc, Muradabad, Uttar Pradesh, India. I also have experience of running my own startups so, I know how to be available for a 24*7 environment.

Worked on the project of Google Shopping Catalog on Client-site Google, Gurugram. Manipulating, cleansing & processing data using MIS tools. Provided diversified information services and researchassistance. Responsible for loading, extracting and validation of clientdata. Identify errors in the products classifieds by associates. Extracting raw data, drawing conclusions and developingrecommendations. Conducted PPC and display campaigns for end users. Formulated and executed analytics strategies for properties. Analyzed and reported the latest industry trends for businessimplications. Prepared and documented specifications for businessintelligence reports.

The most basic and yet effective skill required to make our presence felt in the cooperate world is communication skill. The better we communicate the more we prosper and can win the client's heart. I am good at organizing things as I like management as a whole. So, I think connecting, managing and all sorts of communicative actions are my strengths as I have good potency in English (spoken and written). I have taken 100 plus calls for recruitment, hiring & problem-solving situations. Maintenance of database (MS Excel), tracking, advisory, documentation, handling entry and exit processes, mailing job descriptions, certificates, recommendations, etc. were few major tasks of my past internships, I have gained much experience from those. I would like to work, learn and explore more if Wono Inc provides me an opportunity to work under them. Looking forward to your assistance.