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Giselle Marte
United States, Los Angeles
Social Media, Other Giselle Marte, Writing & Content
Giselle Marte Los Angeles, CA PSYCHOLOGY Bachelors Degree Speak English and Spanish Authorized to work in the US for any employer Work Experience Social Media Freelancer Have built a solid audience with two Instagram accounts from the ground up. One right now has about 5k and the other is slowly but surely growing with almost 300 followers and recently created it. I know enough about analytics and how to engage an audience enough to grab peoples attention. Nanny/Babysitter Care.com - Los Angeles, CA October 2018 to Present care for girls ages 8-10years old pick up from school take to activities make snacks from time to time make sure they do their homework/correct homework when done take to the park on Fridays and off days from school spend quality time , play some board games. Make dinner run errands Recruiter (Market Research) Multi-tasking - Fort Lee, NJ October 2017 to August 2018 NJ • Front desk • Answer incoming and make outgoing calls • Recruit respondents for paid studies for well known clients by interviewing and screening each person carefully. • Multi-tasking with keeping up with very specific quotas. • Must have good decision making skills when making a final decision if a person should or should not participate in a specific study based on experience with them on the phone. • Communicating with clients and respondents through phones and in person • Constant flow of respondent calls from time to time • Computer work/ administrative work Customer Service/Telemarketer Clothes for Kids Sake - Mountain Lakes, NJ January 2014 to March 2017 Answer a constant flow of customer calls with up to 7-8 calls in queue per minute. ● Manage high call volume with tact and professionalism. ● Accurately document, research and resolve customer service issues. ● Schedule Donations with goals to be met (goals always met) ● Data Entry ( job has its own computer program) ● Maintain and upbeat attitude in person and on the phones ● Knowledge of information to be given to donors when asked about something important Customer Service Tristar - Fairfield, NJ December 2012 to January 2014 Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. ● Accurately documented, researched and resolved customer service issues. ● Managed high call volume with tact and professionalism. ● Defused volatile customer situations calmly and courteously. ● Addressed and resolved customer product complaints empathetically and professionally. ● Gathered and verified all required customer information for tracking purposes. ● Acted professionally and patiently when addressing negative customer feedback. Store Associate Justice Clothing Store - Paramus, NJ November 2012 to December 2012 Greeted customers in a timely fashion while quickly determining their needs. ● Recommended merchandise to customers based on their needs and preferences. ● Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. ● Responded to customer questions and requests in a prompt and efficient manner. ● Engaged with customers in a sincere and friendly manner. ● Completed all cleaning, stocking and organizing tasks in assigned sales area. ● Worked alongside the other employees in a professional manner. Customer Service Care for Dogs - Paterson, NJ November 2011 to May 2012 Fed, Walked, showered dogs ● Maintained clean backroom where Dogs were kept ● Maintained clean cages at all times ● Maintained a clean front area where customers would walk in through ● Greeted Customers as they walked in and answered any questions they had. ● Prepare food for the dogs and prepared medicine as well ● Maintain a positive attitude at all times ● Carrying of heavy objects ● Bathed, trimmed and provided other grooming services for dogs Education Bachelor of Arts in Psychology Ramapo College of New Jersey - Mahwah, NJ 2017 Associate of Science in General Bergen Community College - Paramus, NJ 2014 High School Diploma Passaic County Technical Institute - Wayne, NJ 2012 Skills Microsoft office (5 years), Analytical/ Research skills (3 years), Team player / independent (10+ years), Interpersonal Skills (5 years), Marketing experience (2 years), Brand Ambassador (2 years), Experience with psychology and Mental health (5 years), Occupational Therapy( volunteer) (2 years), sales experience (5 years), Telecommunicating (5 years), Criminal Justice (4 years), Customer Service Skills (6 years), Medical Terminology (1 year) Additional Information Skills ● Creative problem solver Professional and mature Bilingual (English and Spanish) Maintains confidentiality Exceptional communication skills Dedicated team player Quick learner Accurate and detailed Customer-oriented Organized Computer Literacy and Data Good Work Ethic Reliable
Writing & Content
Content Writing
Web Content
Content Strategy
Editing & Proofreading
Mimi Julianto
SOCIAL MEDIA SPECIALIST Mimi Julianto, Writing & Content
WORK EXPERIENCE Production Manager & Marketing Support 2016 to Feb 2020 Timeless Video & Photography Jakarta, Indonesia Setup website & social media presence, combining brands. Monitored restructuring of team from handling only shooting for social portrait sector to servicing corporate company profiles. Led the production of mobile content for a leading healthcare supply distributor, cranking about 200 clips. Qualified the team as Creator for 90Seconds, an international video platform. Handled communication when working with assigned overseas directors such as one featuring David Beckham for an AIA promotional event. Marketing & Social Media Director Mar-Nov2019 Timeless Pictures Jakarta, Indonesia Led a team of 20 marketing interns in handling marketing activities for Cinta Itu Buta (Love is Blind), which was endorsed by the Korean Tourism Board and has been purchased by Netflix Indonesia. Supervised the social media team (Facebook, Instagram, Youtube) leading up to the premiere, monitored and created the Youtube ads and trailers, curated behind-the-scene, audience testimonial materials. Negotiated with local and national radio advertising channels, down to the audio editing of the material used. Headed the preparation for the movie premiere, down to the seating arrangements, film critic participation and sponsorships. Marketing Director & Owner 1996 to 2018 Marsio & Timeless Productions Jakarta, Indonesia Popularized candid wedding photography during the 35mm negative era, and successfully crossed over to digital photography. Supported the setup and running of video division, transcending from the first digital to 4K cameras such as RED and Alexa. Content Manager & Production House Coordinator 2015-2017 Nomad Indonesia Jakarta, Indonesia Created and arranged content for the startup, a digital entertainment platform. Coordinated with founders on the purchasing of content. Dealt with content creators to produce individual channels that included travel-tourism, food and hobby topics. For the sports content, supervised production of video trailers from documentation for Bali United, including the Team Launch in their home stadium which was attended by the President of Indonesia, Mr Jokowi Widodo. Retail Division Account Officer Feb 97-May 98 AC Nielsen Indonesia Jakarta, Indonesia Handled FMCGs for various categories, extended service to client representatives, assisted Directors and senior Account Officers in presentation material. Pilot Plant Food Technologist 1994 Kal Kan Foods Vernon, CA Worked on healing formulas for ailing pets in pilot plant. Did scaling and data collection, working in the team adhering to production schedule, down to packaging
Writing & Content
Blog Writing
Article Writing
Product Descriptions
Content Writing
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