Customer Service Representative Rey Zernan Fernando, Business, Accounting, Human Resources & Legal

I am a hard-working professional who has been consistently praised as detail-oriented by my co-workers and management. Over the course of my career, I’ve developed a skill set directly relevant to the Account Manager role, including, effective problem-solving, time management and ways to increase productivity. Overall, I have consistently demonstrated communication, management, and teamwork abilities while in my current role as the Assistant Store Manager of a flagship Walgreens location in Manhattan. I currently oversee 70+ customer service associates from recruiting and onboarding to ongoing development, while managing the day-to-day operations of a 2-two-story high-volume pharmacy and retail store.

• Successfully managed the Launching of the Company in the new city • Responsible for creating and implementing interactive marketing campaigns. • Responsible for the Support the daily operations through operational oversight and analysis. • Training and On-boarding of Delivery Partners and solving their problems related to payments, trip fares, devices. • Responsible for quality achievement and training the drivers accordingly. • Responsible for Fraud control, Delivery Partners insurance, Re-engagement, planning, and delivering of all on-demand activities for skills Negotiation • Temawork • MS Excel • Decision making • Fleet management •Sales & marketing • Research & strategy • Public speaking • Marketing activities • Quality training &on boarding

Videographer/Editor Wedding Videography, Art on Film Media - Woodland Hills, CA 2017 to Present Client relations 3-5 minute highlight films of wedding day Edit footage start to finish using Premiere Pro CC Aerial Drone Pilot Received positive feedback on all films from clients Internship Foodstirs - Santa Monica, CA January 2020 to March 2020 Creative Content Producer Premiere Pro Editor Marketing Research Lead on multiple social media projects Customer Service/Photographer Ebay - West Hills, CA 2016 to 2017 Photograph products to be posted online Organize in-store and online inventory Provided excellent customer service Website management

SKILLS • Excellent intra personal skills. • Good negotiation skill with customer’s. • Ability to strive to excellence and perfection to face any kind of challenges. • Knowledge of Computers. WORK EXPERIENCE 1. Pace Setters Business Solutions (SREI FINANCE) AHMEDNAGR. From 01 JUNE 2018 TO 30 SEPTEMBER As Field Collection Executive. Responsibilities:-  Handling Ahmednagar Branch Office And Ahmednagar District Collection.  X To 60 Bucket Collecton. 2. UJJIVAN SMALL FINANCE BANK AHMEDNAGAR. From 10 DECEMBER 2018 TO 14 JUNE 2019 As Collection Officer Ahmednagar Bank Branch.Responsibilities:-  Handling Ahmednagar Branch Collection Of NPA & WRITE-OFF.  Handling Allocated Legal Section-138 Summon’s Cases.  Converting Unpaid-Pool Cases Into Paid-Pool.  WRITE-OFF Settlement & Account Closing.  Hunting Abscond Customer’s.  Using MS Office-Excel & Allocation Printing. 3. WORKING WITH RFC FINANCIAL SERVICE’S (DSA-PL/HL) AHMEDNAGAR. From 20 JUNE 2019 To TILL NOW AS RELATIONSHIP MANAGER. Responsibilities:-  Handling Sales Team For Achieving Sales Target Of Loan Products.  Maintaining Good Relation With Clients.