QA Analyst Doris O'Connor, Websites, IT & Software
Professional Summary
Expert Manual QA Analyst with 4+ years Live Gaming and Streaming Test experience. Offers collaborative style and has outstanding communication skills. Expertise in test reporting and defect resolution. Methodical experienced in software development processes and optimal testing strategies. Helps teams produce exceptional products by offering in-depth quality assurance support. Open and clear communicator with good multitasking skills, organized nature and strong attention to detail.
Work History
HULU - QA Analyst
03/2017 – 09/21/2020
• Manual regression testing across multiple devices: game consoles, (PlayStation/Switch/Xbox); mobile devices, (Android/Apple phones and tablets); smart TVs (LG/Samsung/Sony); and other connected media devices, (Apple TV/Fire TV/Roku)
• Additional BVT, feature, and smoke testing done as needed
• Worked with Alexa on Fire devices both with voice remote, Alexa Devices, Echo, and Echo Show. Also tested voice commands on Android and Roku devices.
• Utilizing ADB for loading apps, logging, debugging.
• Functional and UI testing across all areas of the Hulu app: accessibility, account management, browsing and navigation, content management, and playback of live streams and video-on-demand
• Writing new testcases for areas that not covered in passes and editing cases to keep current with changing functionality
• Help mentor new contractors and train other team members on new devices
• Meeting or exceeding delivery expectations with increasing test asks
• As squad leader for Roku regression testing and for mobile testing, creating daily reports of regression status for management stakeholders
• Technologies: Charles Proxy, Jira, Qtest, Apple, Android, ADB, Game systems
Providence Health Systems - QA Analyst
02/2016 - 02/2017
Applied senior level expertise in Quality Assurance to improve the health care experience for both patients and providers.
• Working with customers, designers and UX experts to design and develop solutions to challenging problems
• Provide leadership in Software Testing, using my experience in the industry and my desire to keep learning new things
• Worked with the Telehealth team on testing the Telehealth application aimed at allowing physician to remotely evaluate and initially treat stroke patients
• Working with this application learning to work with Vidyo, video conferencing technology, XL release for creating builds
• Solid understanding of testing methodologies is required as well as working in an Agile environment Technologies: Teamcity, S3, Vidyo
Fluke Systems - QA Analyst
08/2015 - 11/2015
• Tested features for a web application designed to work with a hardware device used in testing copper and fiber cables
• Learned new device functionality both hardware and software
• Ran and updated test cases on a variety of browsers and tablet devices to keep up with new features and changes to existing functionality
• Worked in an agile team with developers and other testers
McGraw-Hill - QA Test Analyst
09/2014 - 07/2015
• Testing digital tool and manipulatives to be included in an online mathematics course for grades kindergarten – Grade 6
• Analyzing and writing test scripts to be executed against the new builds
• Testing the user experience from the student and teacher points of view on desktops and tablets (android and Apple)
• Technologies: Windows and Apple, Jira and Confluence
Amazon - QA Test Analyst
09/2013 - 08/2014
•Testing both internal house ads and client ads on a variety of devices (iPads, iPhones, Android tablets, Android phones, Fire devices) to ensure all ads meet the highest Amazon standards and provide the best customer experience
•Willingness to learn new techniques and take on other tasks as requested to assist the team meet and exceed expectations
•Work with traffickers, designers and other stakeholders to ensure the best quality of releases.
• Technologies: Apple, iOS, Android, Windows.
Paccar - Software QA Analyst
04/2013 - 08/2013
• Contract position at a major truck manufacturer testing an online tool for dealers to diagnose and evaluate multiple functions on commercial tractor trucks.
• Tested by utilizing a test bench to simulate various functions and verify the correct responses in the application and utilizing HP Quality Center for bug tracking and test case purposes.
• Learning and testing more than 10+ versions of engine and instrument software.
Valente - Software Test Engineer
01/2013 - 03/2013
• Participated as part of the team that released Office 8 to 164 international online stores in one day.
• Validated product setup, correct pricing, localization and globalization of the products in the various stores.
• Also participated in Xbox, Office and Surface releases.
Quardev - Software Test Engineer
11/2011 - 03/2012
• Tested the Nike Fuelband for a prominent sports equipment manufacturing company.
• The project involved running test suites on new builds, reporting issues, regressing existing issues.
• The device is Bluetooth enabled and testing also included pairing the wrist device with various Bluetooth enabled mobile devices such as iPods and iPads to verify the pair -disconnect-relink functionality, Bluetooth Linking to iOS device & Basic Data Transfer, syncing the device via Bluetooth.
• Tested the proprietary software application that serves as the interface between the band and the manufacturer's web site as updated to the web are done via the application.
Washington Dental - Software Test Lead
01/2011 - 10/2011
• Test lead to coordinate testing of a special project for a dental insurance company to clear a backlog of requirements into production.
• Worked with the application manager, testers, and business stakeholders to assure complete testing coverage.
• Kept track of requirements through testing, obtaining test assistance where required and taking on testing of requirements including testing of the proprietary claim adjudication application.
• Point of contact between the testers and application and environment groups.
Microsoft - Software Test Engineer
03/2010 - 03/2011
• Tested a new online MMO game.
• Analyzed documentation, created test plans, created multiple test passes for the tester group to execute.
• Planned and executed globalization and localization of the game in 5 languages including Chinese.
Globys - Software Test Engineer
09/2007 - 10/2009
01/2005 - 07/2006
• Tested a web-based telecom billing and analysis application.
• Tested the application via the UI as well as the background.
• Analyzed documentation and wrote test design specifications and test case documentation.
• Executed and analyzed test cases for assigned areas of product.
• Worked with multiple versions of software to assure clients at all levels get the best most accurate product.
• Prepared releases for application into the production environment.
• Performed localization testing in French and Arabic.
• Used the database to create test data to test the back end of the applications and verified test results.
• Reported, tracked, verified and regressed of bugs.
• Worked with program manager, developers and other stakeholders to insure the best quality of releases.
• Performed functional and compatibility testing on different browsers.
MedManage Systems - Software Test Engineer
03/2007 - 09/2007
• Tested an online pharmaceutical sample distribution application.
• Analyze documentation and writing test case documentation.
• Execute test cases for assigned areas of product in a validated environment.
• Tested the UI via the front end and also tested the mobile version of the application on the iPod.
• Use the database to create test data and verify test results.
• Reporting, tracking, verifying and regressing of bugs.
• Work with program manager, developers and other stakeholders to insure the best quality of releases.
Microsoft - Software Test Engineer
01/2006 - 02/2007
• Employment Duration3 mos •Tested globalization and localization of an existing online card registration application.
• This testing involved verifying that the application behaved properly with double byte character languages as well as languages with a variety of special characters.
• Created a test plan and test cases quickly so that the delivery date could be met successfully.
• Ran the test cases, reported results, verified fixes and worked with the developer to make sure the area was fully covered.
Starbucks – Software Test Engineer
07/2006 - 10/2006
• Performed major functional regression on a customer support tool prior to a major release to agents.
• Ran a full high priority regression test pass on assigned areas, evaluated cases for suitability, updated or created cases for missing functionality.
• Reported results, worked efficiently under a strict deadline, took on other tasks as needed.
Microsoft - Software Test Engineer
04/2003 - 11/2005
• Performing tests, doing backend testing using SQL, reporting results, working with development and project management to resolve issues
• Taking ownership of assigned areas throughout the development cycle
• Performing localization testing on the product as well as acting as the liaison between test, development and the localization team
• Helping train new team members in the product and group test procedures to get them up to speed as soon as possible
• Taking on special projects such as a highly visible product enhancement for Japanese users and successfully testing and presenting to the users.
• This resulted in a success for the test team and the product team as a whole.
Microsoft - Software Test Engineer
10/2002 - 12/2002
• Testing X-Box network play.
Riverdeep - Software Test Engineer
06/2002 - 10/2002
• Tested educational games.
• Writing test plans and test cases for assigned areas of product.
• Reporting, tracking, verifying and regressing of bugs.
• Verified game play for content accuracy and correct behavior.
• Verified the product on a number of operating systems and platforms.
• Successfully tested and shipped 2 game titles.
Software Test Engineer
01/2001 - 04/2002
• Responsibilities include testing of online games and related authentication applications.
• Writing test plans and test cases for assigned areas of product.
• Reporting, tracking, verifying and regressing of bugs.
• Work with developers, project management, and designers to insure comprehensive test coverage.
• Perform functional and compatibility testing across a variety of platforms and browsers.
• Use virtual machine software to create OS/browser images for testing.
• Used imaging software to store and retrieve a series of OS and browser images for test.
WildTangent - Software Test Engineer
01/2001 - 03/2001
• Employment Duration3 mos Performed functional, performance, compatibility on the companies proprietary web driver product Tested audio visualizers on a variety of browsers and operating systems.
Highwire - Lead Tester
01/2000 - 11/2000
• Responsible testing a major area of a e-commerce online travel product.
• This included writing test case and test plan documents and supervising 2 other testers.
• Performed limited stress and load testing using Microsoft's Web Application Stress Tool Working with developers, project management, and designers to insure comprehensive test coverage.
• Acted as test manager while the test manager was on leave Organized and led bug triages with members of the development and product management teams to facilitate product delivery jacknabbit.com.
Jacknabbit.com - Lead Tester
01/2000 - 08/2000
• Designed, wrote and implemented a test plan for real time on-line scheduling product.
• Worked with developers, project management, and designers to create comprehensive test documentation.
• Performed testing and reported test status to project management and development.
• Participated in a full product cycle from design to release of jacknabbit.com •Performed functional and compatibility testing across a variety of platforms and browsers.
• Trained and supervised a small test group.
Aris Corporation - Lead Tester
01/1999 - 01/2000
•Performed functional, performance, compatibility, and stress testing on a variety of web applications including a variety e-commerce applications •Evaluated and implemented a new bug tracking program for the Seattle Solution Center
•Developed test plans and test cases for a variety of different web projects •Worked with development teams and project managers to make testing an integral part of the development process.
Microsoft Travel Technologies, Microsoft - Software Test Engineer
01/1996 - 01/1999
•Experience testing through several complete product cycles
•Gained familiarity with, testing standards and testing and development best practices
•Designed and implemented test plans and test cases for assigned areas of the product
•Analyzed the results of both manual and automated tests.
[email protected]
425 318-9106
Renton, WA 98058
Skills
• Functional and regression testing
• Black and grey box testing
• Agile
• Test estimation
• Test planning and test plan creation
• Test case creation
• Localization and globalization testing
• Defect creation and tracking
• Browser compatibility testing
• Charles Proxy
• Mobile device testing Android and Apple
• ADB experience with commands, logging and debugging
• Testing streaming media on many devices
• Innovative thinker
• Excellent leadership abilities
• SQL
Education
St. Louis Community College–Meramec
Kirkwood, Mo
No Degree: College Transfer Curriculum - Geology/Forestry
• Coursework in Geology, Forestry
University of Missouri - Columbia
Columbia, MO
No Degree: School of Forestry
• Majored in Forestry
Websites, IT & Software
.NET
Agile Development
Mobile App Testing
QA & testing
Testing / QA