Leave &Disability Analyst/Triage/HR Specialist with strong HR generalist customer service skills Bryan Jackson, Data Entry & Admin

HR Specialist Resume Bryan Jackson, Leave &Disability Analyst/Triage/HR Specialist 5966 Geremander Avenue. Rialto CA 92377. 909-676-9538. [email protected] Record Keeping Excellent assessment, clinical, organizational, administrative and instructional skills. Confident speaker, communicator. Quick learner, adaptable, with administrative experiences in a variety of situations and settings, such as data analysis/entry from a 100% remote location as well as office, clinical traveling settings. Additional keys to success also include; Thorough, attentive, detail oriented to provide high quality administrative services. • Easily able to perform multiple tasks at once and remain calm in stressful/and or challenging circumstances Situations. • Works well with staff and others at all levels, with the highest degree of professionalism. CORE COMPETENCIES Customer plans and programs, communications and presentations, recording and reporting , research and analysis, customer relations, risk management , case and documentation management including, safety standards, clinical assessments, management, customer service, quality assurance. PROFESSIONAL EXPERIENCE Amazon Disability and leave services department, NV September 2018-Present Leave &Disability Case Analyst/ Triage specialist /Beta POD team Helping to build out processes and SOPs within the 1st international L&D POD model for Amazon helping to improve the following: • Virtual networking and collaboration between LOAA managers within Amazon hubs based in Las Vegas, Seattle, India and Costa Rica to resolve barriers between department • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees • Serve as a point of contact for assigned employees (150 – 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon • Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate • Critically analyze and adjust the case management plan to an employee’s changing needs • Address and respond to sensitive situations • Troubleshoot issues and seek to remove barriers before, during, or after a leave event • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs • Identify and solve problems that may arise, sometimes with limited information • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work • Communicate regular updates to employees and stakeholders both verbally and in writing • Ensure compliance with standard work, federal/state regulations, and company policy • Maintain system records to ensure accurate and timely information/documentation • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Other duties as assigned Amazon FC Ont2, Ont9, and SNA4, CA October 2015-2017 Onsite Medical Representative/stretch safety specialist acumen • Provide First aid treatment to injured employees, proactively analyze tasks for potential safety issues, participate in the workers’ compensation/accommodation process, and implement a site wellness program. • Record keeping in accordance with local, state, and federal regulations’ communication with external admin offices, third party vendors, as well as external clinical staff. • Successful implementation of the NACF safety policies. Updates to equipment, ordering supplies in cohesion with finance and procurement departments. Identify and eliminate risk within the Fulfillment Center. Experience with OSHA regulations with focus on 29 CFR 1910. Encounters filed per IIR standard. St. Francis Medical Center, Lynwood, CA. April 2014-November 2015 Emergency Room Technician/triage lead Under direction of Emergency Room charge nurse, expected include but not limited to managing 3 ER techs with a scope of practice including patient intake record keeping and data entry. Phlebotomy procedures, wound care, splinting, EKGs, and heart rhythm monitoring. Triage patient care, Unit secretary functions, creating schedules and coordinating and developing new hire training plans. American Professional Ambulance, Carson, CA. August 2013-May 2014 EMT-P Driver /Attendant Inter-facility transfers/ emergency based BLS calls, responsible for patient assessment, patient documentation using HIPPA state and county guidelines, medical intervention necessary to treat patients, transfer of care and endorsement to other medical professionals for further treatment. Medi-star Ambulance, Los Angeles, CA. December 2009- June 2013 EMT-P/ Assistant Manager/Station Captain Responsible for facility and crew quarters maintenance, EMT training and recruitment/recruitment & marketing team, scheduling, and operating on a 24 hour shift basis, management of four 12 hour 2 man crews. Operations assistance. Southland Medical Response, Orange, CA. August 2007-November 2009 EMT-P/Field operations/Training manager Created lesson plans and programs, developed curriculum and instructed classes for EMTs in CPR first aid and safety. Administered tests and exams, maintained records and provided overall classroom and field management. EDUCATION AND TRAINING HIPPA for the office training HR privacy training –non tech False documentation training Proficient in Microsoft Word, Excel, Power Point, One note, Share point, Right Fax, KNET EMT-Paramedic certified at Unitek College Fremont, CA Ekg certified at Unitek College Fremont, CA References; upon request